Call Center Technical Analyst Jobs

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1000+ Call Center Technical Analyst jobs found on Monster.

Jobs 1 to 20 of 3359
COMPANY Family-oriented financial services firm located in NW Austin. BENEFITS Progressive financial firm; new beautiful office space Open -door work environment Onsite gym and fitness reimbursement Flexible spending accounts Dental, Vision, Employee and Dependent Life/AD&D, Short/Long-term disability, WhiteGlove Health PTO, federal holidays, vacation and sick days, personal days, sabbatic...
Call Center analyst The Call Center Analyst is responsible for implementing the company’s IVR strategy. This position will be responsible for assisting with the creation, execution and project management of all IVR workflows, enhancements, and changes. The goal is to drive calls to automation while continuing to provide a quality customer service experience. This position will work closely with C...
htstaffing Texas, TX
COMPANY Family-oriented financial services firm located in NW Austin. BENEFITS Progressive financial firm; new beautiful office space Open -door work environment Onsite gym and fitness reimbursement Flexible spending accounts Dental, Vision, Employee and Dependent Life/AD&D, Short/Long-term disability, WhiteGlove Health PTO, federal holidays, vacation and sick days, personal days, sabbatic...
Automatic Data Processing , Inc. Portland, OR
Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...
ADP, Inc. Portland, OR
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Dealer Services (DS) Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions t...
For problem-solvers and the analytically inclined: Help a world-leader in technology invest strategically, allocate wisely and drive shareholder value. Formulate groundbreaking processes, provide in-depth analysis and expertly manage Verizons assets. Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It ta...
Call Center - Business Systems Analyst Top Skills: Cisco Exp Call Center exp (IVR/VRU, call scripting & routing) IVR/VUI design exp. Required Experience: Project Management experience Experience with Cisco technologies for Contact Centers is highly desirable Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desira...
Position Summary The Call Center Technical Analyst is responsible for the building, management, and analysis of outbound dialing campaigns to best achieve company goals. This individual will work closely with management from Collection Operations and Risk to ensure that intelligent strategies are devised and implemented. The Call Center Technical Analyst will be responsible for overseeing and adm...
Randstad Technologies is looking for a Business Systems Analyst Call center Apps for a contract opportunity in South Florida. The Business Systems Analyst primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst contributes broad experience and a high level of experti...
JOB TITLE: Supervisor, Workforce Optimization - Call Center At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Workforce Optimization What Workforce Optimization contributes to Card...
Job Description Technical Analyst - Northwest Medical Center(Job Number:25025-7734) Work Location:United States-Florida-Margate-Northwest Medical Center - North Broward County Schedule:Full-time Description More About HCA..... For a sixth consecutive year HCA has earned national recognition as one of the best workplaces for information technology professionals. HCA ranked No. 42 on Computerw...
Client is looking for someone 24- 32 hours per week to work on: - Staffing analysis and Schedules - Observe real time what is going on in the call center and recommend changes procedurally - Sit in on new hire training, evaluate the training and again recommend enhancing it The ideal person would have been a manager or director in a call center, if not a consultant. Avaya systems experience d...
The Ritz-Carlton Hotel Company, L.L.C. Hollywood Park, TX
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott. JOB SUMMARY The Technical Analyst position will provide day-to-day management and technical oversight for the 52...
Alegent Creighton Health Omaha, NE
Performance Analyst Call Center FT (1.0) Days Service Center-North Bldg-1400033862 Description CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physicia...
CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physician practice locations in Nebraska and southwestern Iowa. Nearly 15,900 employees comprise the work...
Active ICE/ DHS or DOD Top Secret Clearance is required. XLA is looking for a Call Analyst that will support our government client. The Call Analyst will respond to live questions and record in real time inquiries from individuals in ICE detention; their attorneys, advocates, family, and friends; aliens in immigration proceedings, and other immigration stakeholders in resolving complaints and con...
Description: Transform health care and change the way consumers engage with technology. Sounds like a big challenge, right? Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise as an Call Delivery Analyst -Avaya and Cisco ICM. You'll be inspired by working alongside some of the most brilliant minds in technology who bring compas...
Description: Transform health care and change the way consumers engage with technology. Sounds like a big challenge, right? Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise as an Call Delivery Analyst -Avaya and Cisco ICM. You'll be inspired by working alongside some of the most brilliant minds in technology who bring compas...
Technical Call Analyst-W406357 Description Inbound Call Center Analyst will provide business and technical support to internal and external Mortgage production clients including Loan Officers, Processors, Underwriters and Closers. Knowledge of mortgage loan origination practices, product and pricing, and industry standard terminology are required, as are excellent customer service, oral and writ...
SunTrust Banks VA, VA
Description Perform inbound call-center Business Process and Application support for Consumer Banking Applications including, but not limited to: STMPartners.com, Calyx Point, MLCS, Mortgage Loan Officer Sales Desktop/Continuity, Default Clarifire. Qualifications A combination of the following knowledge, abilities and experience is required: Mortgage Loan Pricing and Eligibility. Automated U...

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IT Career Tools

Call Center Technical Analyst

Salaries

$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
(151 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
28.3%
Some College Coursework Completed
26.4%
Associates
22.6%
Certification
8.5%
High School
6.6%
Master's
6.6%
(106 Respondents)
Source: Monster.com Careerbenchmarking Tool

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