Call Center Technical Analyst Jobs

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213 Call Center Technical Analyst jobs found on Monster.

Jobs 1 to 20 of 213
Position Summary The Call Center Analyst is responsible for the building, management, and analysis of outbound dialing campaigns to best achieve company goals. This individual will work closely with management from Collection Operations and Risk to ensure that intelligent strategies are devised and implemented. The Call Center Analyst will be responsible for overseeing and administering the dialer...
RESPONSIBILITIES: Our client is seeking a Call Center Analyst in Chicago, IL. Duties: Accountable for taking calls to ensure our customers have the quickest and best possible service. Accountable to perform remote analysis, diagnosis and resolution of infrastructure and software related issues for end-users. Accountable to recommend and implement corrective solutions to ensure quick and accurate s...
Job Description: Managing all payroll functions for the call center floor. Assist with attendance scheduling, call flow, reporting and analysis. Workforce Analyst Job Duties: · Accurately update and distribute daily and monthly reports. · Processes payroll for all Call Center Agents. · Must be a highly motivated, proactive individual able to multi-task in a fast pace environment. · Assist with Ana...
JOB TITLE: Technical Analyst (Contact Center) Telecommunications Philadelphia, PA POSITION SUMMARY: Aptara is seeking a Contact Center Technical Analyst with experience designing and supporting call center applications. This position will be primarily responsible for supporting the contact center platform and all adjunct systems on a day to day basis. Must have hands on experience assessing busine...
Cisco Call Manager Technical Support Analyst job in Research Triangle Park, NC Modis is seeking to fill a Cisco Call Manager Technical Support Analyst job in Research Triangle Park, NC. The successful candidate will provide second/third level technical support on a worldwide basis via phone, email, web and remote access to customer sites where Cisco Unified Contact Center and other Call Center app...
• Collect business requirements, create technical specifications, develop cost and resource estimates, and design robust fit for use / fit for purpose infrastructure and/or application solutions. • Collaborate data/ information from across the business to develop infrastructure and application solutions using new or developing technologies. • Validate solutions, test, develop training, and documen...
Provide data modeling and analysis of accounts receivable and make recommendations to minimize write off, improve cash flow and manage the overall health of delinquent accounts. Assist and direct coworkers in technical and analytical duties. Supervise and direct administrative assistant and support staff in analytical duties. Act as liaison between Collections, Payment Processing, vendors, supplie...
Business Analyst Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nations most respected companies. Making a strategic contribution, receiving the rewards and recognition you deserve. Whether you are pursuing a contract or permanent placement, Experis knows how and where to get you where you want to go. Are you interested? The ideal Busi...
Job Description: Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S....
We are hiring Service Desk Analysts to work in a call center environment to support USDA. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based...
A pioneer and trusted leader in mission critical communications, Cassidian Communications, Inc, an Airbus Defense & Space Holdings, Inc. Company, provides key technologies for public safety, Federal/DoD and corporate markets globally. Our full-circle security and communications portfolio includes IP-enabled call center applications for CAD, mapping and information management, as well as notificati...
Overview: Macy's Systems & Technology is seeking a motivated Desktop Support professional that will be the single point of contact responsible for providing technical skills in support of IT services and management of the IT Infrastructure. Associates in this position independently identify, assess, and triage events they either identify thru active monitoring or are reported to them. They determi...
Help Desk, Tier II and Tier III, Technical Support Analyst - International communications firm seeks 32 Technical Support Analysts to work in their new help center in Sunrise. You will be providing support and escalation services for mobile communications and wireless data products on issues that have not been resolved by the previous support Tier and providing direct support to our Enterprise cus...
CAL FARLEY'S Strengthening Children and Families Since 1939 Boys Ranch, located 36 miles NW of Amarillo Campus Support Center seeks: * Technical Support Analyst Associate Degree in Business, Information Systems, Computer Science or related field is required. Equivalent experience may be substituted for a degree. Microsoft Desktop Support Technician Certification required or able to obtain within 6...
. TAD PGS, INC. is currently seeking a Help Desk Call Center Agent for one of our clients in Laurel, MD. Per Government Sector, must be a U.S. Citizen. Must have the ability to obtain a Secret Clearance. Must have an Interim Secret Clearance to start. Purpose of the job: Provide technical phone and/or walkup support as a member of the Help Desk. Provide Help Desk phone support for customer departm...
Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community. Hennepin County Diversity Policy The APEX Finance Team has an opening for an IT PeopleSoft Finance Technical Analyst. APEX is Hennepin County's PeopleSoft Enterprise Resource Planning (ERP) system. APEX supports human resources, payroll, finance, and procureme...
Experis has a 12+ month contract in Cleveland open for a Bilingual (Spanish) Technical HelpDesk Analyst. OPPORTUNITY * Opportunity to grow your skills with a PREMIER global Cleveland headquartered client. Yes - really. * Chance to work w/Windows8 & other leading edge technology! * Client supports work/life balance. Yes - really. * Client supports professional development within its large consultan...
Experis has a 12+ month contract in Cleveland open for Level II Technical HelpDesk Analyst, supporting Windows 8 environment. OPPORTUNITY * Opportunity to grow your skills with a PREMIER global Cleveland headquartered client. Yes - really. * Chance to work w/Windows8 & other leading edge technology! * Client supports work/life balance. Yes - really. * Client supports professional development withi...
Amcom Software, the premier provider of mission critical communication solutions, has successfully partnered with some of the most respected healthcare, university, government, hospitality, and corporate organizations in the country for over 25 years. A wholly owned subsidiary of USA Mobility, Inc., Amcom is headquartered in Eden Prairie, Minnesota and has offices in New York, New Hampshire, Flori...
CAL FARLEY'S Strengthening Children and Families Since 1939 Boys Ranch, located 36 miles NW of Amarillo Campus Support Center seeks: * Technical Support Analyst Associate Degree in Business, Information Systems, Computer Science or related field is required. Equivalent experience may be substituted for a degree. Microsoft Desktop Support Technician Certification required or able to obtain within 6...
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IT Career Tools

Call Center Technical Analyst

Salaries

$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
(150 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
28.6%
Some College Coursework Completed
25.7%
Associates
22.9%
Certification
8.6%
High School
6.7%
Master's
6.7%
(105 Respondents)
Source: Monster.com Careerbenchmarking Tool

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