Call Center Technical Analyst Jobs
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1st Choice, LLC is seeking a Part-Time Call Center Analyst/Workforce Management Analyst for an exciting opportunity with our client in Oakbrook Terrace, IL. JOB DESCRIPTION This position is for part time primarily 32 hours a week. This position is also for midnight shift one day during the week and 12 hour shift on weekends to cover the night. Duties Drive service levels to the optimal level t...
ADP, Inc. Portland, OR
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Dealer Services (DS) Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions t...
Automatic Data Processing , Inc. Portland, OR
Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...
The Ritz-Carlton Hotel Company, L.L.C. Hollywood Park, TX
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott. JOB SUMMARY The Technical Analyst position will provide day-to-day management and technical oversight for the 52...
XLA is looking for a Call Analyst that will support our government client. The Call Analyst will respond to live questions and record in real time inquiries from individuals in ICE detention; their attorneys, advocates, family, and friends; aliens in immigration proceedings, and other immigration stakeholders in resolving complaints and concerns in accordance with agency policies, procedures, and ...
SunTrust Banks VA, VA
Description Perform inbound call-center Business Process and Application support for Consumer Banking Applications including, but not limited to: STMPartners.com, Calyx Point, MLCS, Mortgage Loan Officer Sales Desktop/Continuity, Default Clarifire. Qualifications A combination of the following knowledge, abilities and experience is required: Mortgage Loan Pricing and Eligibility. Automated U...
Praxair Inc Tonawanda, NY
Description: The United States Industrial Gas (USIG) division of Praxair, Inc. is currently seeking a Technical Support Call Analyst in Tonawanda, NY. The Analyst will serve as the technical expert on Praxair's Cryogenic Supply Systems in the Customer Service Call Center, spending a major proportion of the workday responding to maintenance issues involving Praxair Supply Systems. The Analyst will...
SunTrust Banks Richmond, VA, 23234
Technical Call Analyst, Mortgage-W402553 Description Perform inbound call-center Business Process and Application support for Consumer Banking Applications including, but not limited to: STMPartners.com, Calyx Point, MLCS, Mortgage Loan Officer Sales Desktop/Continuity, Default Clarifire. Qualifications A combination of the following knowledge, abilities and experience is required: Mortgage ...
At Reyes Holdings, we are dedicated to being a global leader in food and beverage distribution by delivering unmatched value for our customers while creating an outstanding work environment for our employees. We offer competitive benefits, career growth opportunities and an engaging work environment for our employees. The IT Service Center (ITSC) & Desktop Support Analyst will work in a team to p...
Wind River Alameda, CA, 94502
The Call Center/Licensing Analyst will assist Wind River customers with technical support issues. - Handle all incoming calls and email from customers, creating service requests with relevant information - Provide online support through live chat - Route service requests to Support Engineers - Guiding customers to using the online ticketing system as well as iSupport administration - Communic...
This position requires EXPERIENCE with Contact Center or Workforce Management software applications (used in forecasting and scheduling call center agents). We are currently seeking a highly motivated individual with Contact Center or Workforce Management experience to provide implementation, customer service, and technical assistance to our growing US and international customer base. Your knowle...
Northrop Grumman Woodlawn, MD
Where will you find innovation and technology? Right here at Northrop Grumman Corporation. Northrop Grumman Information Systems sector is seeking a Customer Service Analyst to join our team of qualified, diverse individuals. This position will be located in Woodlawn, MD. The qualified applicant will become part of Northrop Grumman's Health Systems Management operating unit which focuses on Health...
Deloitte & Touche L.L.P. Hermitage, PA, 16148
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services. Position Description/Major Responsibilities - Provide front line and second level support for Partners, Principals, and Directors, and those employees working directly on their behalf. - Provide front li...
Duke University Durham, NC, 27701
This position will be responsible for the successful implementation and support for Duke Call Center Technologies/Communication systems as implemented or selected which include the integration of these systems with the Cisco VoIP system. The successful candidate will work with peers, Cisco and other application solution partners, Duke OIT Telecommunications Team and internal IT partners. Responsib...
Call Center Analyst English Part time - 1300196 Description · Provide On-line telephone IT technical support to end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.). · HP Enterprise Services aspires t...
Call center Senior Analyst - 1300237 Description Provide On-line telephone IT technical support to end users on their mobile and desktop platforms. Support consists of high level expertise on standard software application packages and the environments and platforms in which the business operates (desktops, laptops, remote access, messaging, etc.). Key Responsibilities • Answer and log service ...
The DIRECTV Group , Inc. Boise, ID
Description Any sufficiently advanced technology is indistinguishable from magic. - Arthur C. Clarke Are you an IT Wizard possessing an in-depth, hands on knowledge and experience with enterprise and desktop applications? If so, the IT Sr. Analyst, Call Center Application Administrator position may be for you! Reporting to the Sr. Manager of IT Client Services, the Call Center Application Admi...
Call Center Analyst - 1265733 Description Job Description: This customer service position provides non-technical support to external and internal HP customers. The agent role may include: · Initial logging of calls / cases · Case Follow-up / Monitoring · Part Ordering · Case Dispatch to Customer Engineers Requirements: · Fluent in English (80% or higher) · Full Schedule Flexibility (Any...
Xerox Corporation San Antonio, TX
Description Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services,...
Ciber Nashville, TN, 37201
Step Up, Stand Out: Advance By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance. Choose a career at Ciber and enjoy an environment where being challenged and rewa...
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IT Career Tools
Call Center Technical Analyst
$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Technical Analyst
Maintains customer service by maximizing up-time for customer interaction applications and systems; analyzing and resolving problems; maintaining databases.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains call center databases by auditing and testing existing customers, customers' history, and calling information, such as, automatic number identification, dialed number identification service, information indicator digits, account numbers entered by callers, etc.
Prepares call center performance reports by collecting, analyzing, and summarizing data; identifying recurring and consistent problem areas; recommending solutions.
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