Call Center Technical Analyst Jobs

1000+ jobs

POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, this position has primary responsibility for the administration and ongoing maintenance of the quality monitoring application (NICE Interaction Analytics Solution) being used by various business units within AmerisourceBergen Drug Company. By working with various stakeholders - Customer CARE, User...

Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...

Specialist – Business Analyst, Call Center Operations Job Description Responsible for Supporting Call Center Telephony and the associated subsystems, including interactive voice response IVR systems. Provide system-level support of multi-user telephony (operating) systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify al...

P&K Research is a full-service market research company with a staff of 275 and facilities in Chicago, New York, Dallas, and Los Angeles. P&K specializes in consumer product research, both qualitative and quantitative, across the entire life cycle of food, beverage, personal care, and household products. Founded in 1957, PK has an extensive record of success helping consumer packaged goods companie...

Our Fortune 500 Telecommunication Client is seeking a Business Analyst for a contract to hire opportunity. The Senior Business Analyst will serve as a liaison between the business community, the IT organization and/or vendors in order to provide technical solutions to meet user needs. Responsibilities: . Actively and consistently support all efforts to simplify and enhance the customer experienc...

We currently have an exciting opportunity for an enthusiastic, motivated, dynamic individual to join our fast-paced company as a Workforce Analyst. This individual conducts research to effectively schedule resources based on call patterns, call queue monitoring, maintaining call routing plans and predictive dialer. Summary and Accountabilities • Coordinate and maintain the Workforce Management p...

Job Description This position is responsible for providing Tier 1 technical support for inbound technical calls from the restaurants and employees. This is an entry level position and is frequently the first contact for callers. HOURS: 10:00pm - 7:00am Sunday, Monday, Thursday, Friday, Saturday •Tier I technical support (general trouble shooting). • Documents all exchanges between the caller a...

The position is responsible for developing, delivering and maintaining call center related voice applications for all Highmark business units. Role involves being a team member providing technical business support for call routing, IVR applications, telephony integration applications and call center reporting tools. Perform tasks but not limited to, project estimation, analysis, call flow design, ...

Job Title: Help Desk Call Screener Dept. Number/Title: IT Job Code: Title Reporting To: IT Director FLSA Status: Non-Exempt Effective Date: 01/01/2015 Division: IT Division Head: Chief Information Officer Position Summary: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and ...

Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room...

Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room...

A leading IT staffing, talent management and services company is seeking a Remote Call Center Business Systems Analyst in Vinings.Candidates will be responsible for the following:Working directly with the business, a Project Manager, and end customers to gather requirementsCreating technical requirements and hand them off to DevelopmentHandling 2-3 projects at any given timeApplicants must meet th...

The position is responsible for developing, delivering and maintaining call center related voice applications for all Highmark business units. Role involves being a team member providing technical business support for call routing, IVR applications, telephony integration applications and call center reporting tools. Perform tasks but not limited to, project estimation, analysis, call flow design, ...

Job Title: Senior IT Systems Analyst Position Number: 44134 Location: Corporate Office Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, All...

Auto req ID 213BR Business Line Information Technology Posting Location Chicago Posting Title Call Center Analyst – Consultant Summary Nuveen Investments is centralizing the Tier 1 Support to align end user and infrastructure communications bringing increased structure to the Nuveen support model. The successful candidate will be responsible for providing first level support point of contact ...

Call Center Analyst - 000019E3 Description POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, this position has primary responsibility for the administration and ongoing maintenance of the quality monitoring application (NICE Interaction Analytics Solution) being used by various business units within AmerisourceBergen Drug Company. By working wi...

POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, this position has primary responsibility for the administration and ongoing maintenance of the quality monitoring application (NICE Interaction Analytics Solution) being used by various business units within AmerisourceBergen Drug Company. By working with various stakeholders - Customer CARE, User...

Description POSITION SUMMARY: Under the supervision of the Manager, Quality Monitoring and Workforce Management, this position has primary responsibility for the administration and ongoing maintenance of the quality monitoring application (NICE Interaction Analytics Solution) being used by various business units within AmerisourceBergen Drug Company. By working with various stakeholders - Custom...

Your challenge : Create long-term winning strategies against competition and translate these into concrete project proposals. We are a global support team working with hospitals and clinics around the world to provide products and solutions which help provide patient care. Our North America team is rapidly working toward a service desk model to support all SCS E.I.C.I. (Enterprise Imaging and Cli...

Job Title: Senior IT Systems Analyst Position Number: 44134 Location: Corporate Office Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, All...