Call Center Technical Analyst Jobs

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199 Call Center Technical Analyst jobs found on Monster.

Jobs 1 to 20 of 199
Stanley Black & Decker, Inc., formerly The Stanley Works, focuses on operating in the hand and power tools, and storage industries. It focuses on mechanical and electronic security and engineered fasteners with brands, such as Stanley, Black & Decker, FatMax, DeWalt, Bostitch, Porter-Cable, Facom, Emhart Teknologies, Proto, and Mac Tools. The Stanley Works was a global manufacturer and marketer of...
Our client in Miami, Florida (FL) is looking for a Business Systems Analyst for their Call Center. Description: This position requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction. Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process. Requires abi...
Genpact, Jawood Healthcare Solutions, is seeking a Business Analyst II - Senior Industry Consultant. REQUIRED SKILLS: · Must have experience implementing a Healthcare Call Center application. · Must have experience with an understanding of NASCO and NASCO data. RESPONSIBILITIES: · Serves as a liaison between the internal/external business community and the IT organization in order to provide techn...
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a Customer Service (Call Center) Analyst for our Global Information Technollogy Division located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Perform User Administration in accordance with a...
Associate Analyst; Analyst - Change, Forecasting, Workflows and Schedules Job Description Level depends the candidate's years of experience. • Monitor customer contact volumes, manage day-to-day staffing schedules and advise management on long-term coverage trends to help ensure that Service Levels are met. • Analyze call center volume, productivity, and patterns to optimize staffing levels • Advi...
ARAMARK is a leader in professional services, providing award-winning food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. The company is recognized as one of the "World's Most Ethical Companies" by the Ethisphere Institute, one of the "World's Most Admired Companie...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom t...
Our client is currently seeking a TECHNICAL ANALYST (CONTACT CENTER) TELECOMMUNICATI. Create contact center call flows on the Interactive Intelligence (I3) contact interaction center platform Administer, design, troubleshoot, maintain and support the contact center platform and all add-on programs Handle moves, adds and changes for contact center agents and supervisors Support additional telecom t...
Call Center Jr. Business In this role you will be responsible for understanding business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements, and then facilitating those requirements with the relevant parties. This may include but not limited to forecasting call center agents, building excel reports, and project managing.​ The ideal candidate will...
State of Texas Department of Information Resources Leadership for Texas Government Technology Position Vacancy Notice Job Posting: #14-22(Work In Texas Job ID 6294434) Opened: 04/03/14 Closes: 04/18/14 Position Title: Information Technology Security Analyst II (Data Center Services Security Lead) Class/Group: 0236/B25 FLSA: Exempt Number of Vacancies: 1 Division/Section: Office of the Chief Inform...
Description: The ILI customer service platform consists of ILI, GBTS and vendor supported applications running on the desktop for onshore users or virtual desktop via VDI technology for offshore and remote users. Core technical support and coordination is required to manage all change activity into this environment initiated by ILI, GBTS, and 3rd party vendors including SYKES, EXL, Hooper Holmes,...
Leading provider of on-demand, real-time retail solutions, Tomax Corporation, offers a compelling work experience and environment in our office headquarters in downtown Salt Lake City. We offer a dynamic work environment based on an open culture, along with modern methods and technologies that provides great opportunities for talented candidates We are looking for a Technical Analyst to join our P...
Description: Position Description: As a Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardwar...
ZALE CORPORATION Technical Support Analyst (Point of Sale/Store Support Analyst) Excellent Opportunity for New or Recent IT/MIS Grad JOB TITLE: Store Support Analyst DEPT: IT REPORTS TO: Manager of Store Support Zale Corporation is a leading specialty retailer of fine jewelry in North America, operating approximately 1,770 retail locations throughout the United States, Canada and Puerto Rico, as w...
Candidate must have the proof of the right to work in the United States Unable to provide H1-B Sponsorship Local candidates to Houstonpreferred Company in West Houston issearching for a Technical Support Analyst to provide technical support onsoftware applications and hardware. Candidate must be highly motivated topromote improvements and make recommendations. Candidate must have the followingskil...
JOB SUMMARY Responsible for providing analytical and technical support to the Shared Services Contact Center leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide recommendations to leverage technology resources to better serve the internal and external customers of the SSCC. Serve as a technical resource regarding the systemic applications...
HealthCare organization in the Green Hills area has a full-time opening on their Technical Support team. This team is in charge of both on-site corporate technical support and external end user support. This is not a call-center environment, but candidates can expect to spend roughly 50% of their time on the phone on a daily basis. Most trouble tickets (they use a ticketing system similar to Heat)...
Talascend is currently seeking a Technical Support Analyst for a direct hire opportunity with our client located in Houston, TX. PRIMARY RESPONSIBILITIES: Perform technical support and database changes/updates to Projects in a timely manner in adherence with current processes and client SLA. Accurately update production data manually as needed. Liaison with our Data Center for hardware, network an...
Position Summary Candidate will report to the Director of Telecom and be responsible for design, implementation, and support of technology applications for multiple contact centers from a technical perspective, new product development and functional testing perspective. Experience in a contact center environment with knowledge of ACD, IVR, and Call Recording systems is required. Strong written com...
Responsibilities This position is for a supervisor in the Silver Spring Fiber Solution Center, supporting FTTP. The center handles technical support, provisioning and maintenance functions for FTTP. The candidate will be responsible for evaluating the expertise of the Customer Support Analyst with regard to customer service skills, desktop, and network trouble shooting skills, use of FTTP systems,...
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Answers for Call Center Technical Analyst Jobs

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I'm applying for a network admin position and i've only had one other job for 2 years which is currently as a call center IT Analyst. I troubleshoot technical issues as well as do quality on tickets. ...
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I am trying to secure a call center management or sales management interview with Retriever Payment Systems. HR has my resume and a cover letter. Calls to HR have yielded the standard reply that if ...

IT Career Tools

Call Center Technical Analyst

Salaries

$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
(150 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
28.6%
Some College Coursework Completed
25.7%
Associates
22.9%
Certification
8.6%
High School
6.7%
Master's
6.7%
(105 Respondents)
Source: Monster.com Careerbenchmarking Tool

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