Call Center Technical Analyst Jobs
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
1st Choice, LLC is seeking a Part-Time Call Center Analyst/Workforce Management Analyst for an exciting opportunity with our client in Oakbrook Terrace, IL. JOB DESCRIPTION This position is for part time primarily 32 hours a week. This position is also for midnight shift one day during the week and 12 hour shift on weekends to cover the night. Duties Drive service levels to the optimal level t...
ADP, Inc. Portland, OR
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Dealer Services (DS) Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions t...
Automatic Data Processing , Inc. Portland, OR
Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...
Job Summary: Primary responsibilities include working with Service Division contact centers to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long term call volume and staffing projections based on historical trends and future business and call routing strategy. Provide contact center leadership with quantitative reports and analysis of trends and provide re...
IT Business Analyst NYC The Call Center Business Analyst (BA) will be the technology advisor to the call center business, translating business requirements to technical details, evaluating infrastructure upgrades identifying testing needs, and evaluating new systems to enhance business processes. They will also administer applications specific to the call center LOBs and ensure reporting needs o...
For problem-solvers and the analytically inclined: Help a world-leader in technology invest strategically, allocate wisely and drive shareholder value. Formulate groundbreaking processes, provide in-depth analysis and expertly manage Verizons assets. Responsibilities At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It ta...
The Ritz-Carlton Hotel Company, L.L.C. Hollywood Park, TX
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott. JOB SUMMARY The Technical Analyst position will provide day-to-day management and technical oversight for the 52...
Call Center - Business Systems Analyst Location: Can sit in Woodbury, Miami, Atlanta or Remote Required Experience: Project Management experience Experience with Cisco technologies for Contact Centers is highly desirable Experience with Call Center systems - IVR/VRU, CTI, Workforce Management, Call Reporting, Call Scripting and Routing is highly desirable Helpful to have BA or PM certificati...
JOB TITLE: Supervisor, Workforce Optimization - Call Center At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Workforce Optimization What Workforce Optimization contributes to Card...
Randstad Technologies is seeking qualified candidates for a contract role in Seattle, WA. A Technical Operations Center (DTOC) Analyst 3 works as part of a team of Analysts on a shift basis. Analysts are responsible for following documented procedures and scheduled tasks that underpin services provided by the DTOC. These services include: • Level 1 Infrastructure Triage for Linux and/or Windows ...
Randstad Technologies is looking for a Business Systems Analyst Call center Apps for a contract opportunity in South Florida. The Business Systems Analyst primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, the Business Systems Analyst contributes broad experience and a high level of experti...
Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis NSP, are solving difficult problems that help our government and our country. Noblis is a nonprofit science, technology, and strategy organization that brings the best of scientific thought, management, and engineering expertise to a wide range of government and industry clients in the areas of national security, intelligence, transp...
Client is looking for someone 24- 32 hours per week to work on: - Staffing analysis and Schedules - Observe real time what is going on in the call center and recommend changes procedurally - Sit in on new hire training, evaluate the training and again recommend enhancing it The ideal person would have been a manager or director in a call center, if not a consultant. Avaya systems experience d...
Apex Systems is looking for a strong Call Center Business Analyst to work with one of our Fortune 500 Clients located in Miami, Florida. This will be a 6 month contract position with high possibility of extension or being brought on as a permanent employee. If you or someone you know may be interested, please reply directly to this posting or send an email to ***** Projects...
XLA is looking for a Call Analyst that will support our government client. The Call Analyst will respond to live questions and record in real time inquiries from individuals in ICE detention; their attorneys, advocates, family, and friends; aliens in immigration proceedings, and other immigration stakeholders in resolving complaints and concerns in accordance with agency policies, procedures, and ...
Experis has a 12+ month contract in Cleveland open for Level II Technical HelpDesk Analyst, supporting Windows 8 environment. OPPORTUNITY * Opportunity to grow your skills with a PREMIER global Cleveland headquartered client. Yes - really. * Chance to work w/Windows8 & other leading edge technology! * Client supports work/life balance. Yes - really. * Client supports professional development ...
Title: Tech Support Location: Allen, TX Duration: 6 Months Must have experience with video technology support – specifically U-Verse and/or FIOS, some type of FIBER based video service. Job Description Technical Support Representatives are responsible for providing premier support and solutions to customers of internet service and Secure product line. Armed with superior technical knowledge a...
SunTrust Banks VA, VA
Description Perform inbound call-center Business Process and Application support for Consumer Banking Applications including, but not limited to: STMPartners.com, Calyx Point, MLCS, Mortgage Loan Officer Sales Desktop/Continuity, Default Clarifire. Qualifications A combination of the following knowledge, abilities and experience is required: Mortgage Loan Pricing and Eligibility. Automated U...
Georgia-Pacific (GP) is among the world's leading manufacturers of bath tissue, paper towels, napkins, tableware, paper-based packaging, office papers, cellulose, specialty fibers, nonwoven fabrics, building products and related chemicals. Our building products business makes DensGlass® gypsum board often seen in commercial construction, DryPly® plywood and RESI-MIX® wood adhesives, among others. ...
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IT Career Tools
Call Center Technical Analyst
$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Technical Analyst
Maintains customer service by maximizing up-time for customer interaction applications and systems; analyzing and resolving problems; maintaining databases.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Prepares call center performance reports by collecting, analyzing, and summarizing data; identifying recurring and consistent problem areas; recommending solutions.
Maintains call center databases by auditing and testing existing customers, customers' history, and calling information, such as, automatic number identification, dialed number identification service, information indicator digits, account numbers entered by callers, etc.
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