Call Center Technical Analyst Jobs

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220 Call Center Technical Analyst jobs found on Monster.

Jobs 1 to 20 of 220
Position Summary The Call Center Analyst is responsible for the building, management, and analysis of outbound dialing campaigns to best achieve company goals. This individual will work closely with management from Collection Operations and Risk to ensure that intelligent strategies are devised and implemented. The Call Center Analyst will be responsible for overseeing and administering the dialer...
Job Description: Managing all payroll functions for the call center floor. Assist with attendance scheduling, call flow, reporting and analysis. Workforce Analyst Job Duties: · Accurately update and distribute daily and monthly reports. · Processes payroll for all Call Center Agents. · Must be a highly motivated, proactive individual able to multi-task in a fast pace environment. · Assist with Ana...
JOB TITLE: Technical Analyst (Contact Center) Telecommunications Philadelphia, PA POSITION SUMMARY: Aptara is seeking a Contact Center Technical Analyst with experience designing and supporting call center applications. This position will be primarily responsible for supporting the contact center platform and all adjunct systems on a day to day basis. Must have hands on experience assessing busine...
Cisco Call Manager Technical Support Analyst job in Research Triangle Park, NC Modis is seeking to fill a Cisco Call Manager Technical Support Analyst job in Research Triangle Park, NC. The successful candidate will provide second/third level technical support on a worldwide basis via phone, email, web and remote access to customer sites where Cisco Unified Contact Center and other Call Center app...
• Collect business requirements, create technical specifications, develop cost and resource estimates, and design robust fit for use / fit for purpose infrastructure and/or application solutions. • Collaborate data/ information from across the business to develop infrastructure and application solutions using new or developing technologies. • Validate solutions, test, develop training, and documen...
Business Segment Capital - Retail Finance About Us GE Capital's Retail Finance business is among the country's most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customi...
Role: Responsible for analyzing, evaluating and resolving highly complex problems ranging from Windows Desktop software to Engineering/Business Applications (e.g. Autocad, Imagesite, Progress, etc.). Ensures that incidents/problems and requests are resolved/documented/completed within the established Service Level Agreements (SLA’s). Essential Duties: Plans and delivers customer support services a...
Job Description: Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S....
About Alcoa Alcoa is the world's leading integrated aluminum company, providing jobs to 61,000 employees across 31 countries. Since inventing the modern-day aluminum industry more than 120 years ago, Alcoa innovation has been behind major milestones in the aerospace, automotive, packaging, building and construction, commercial transportation, consumer electronics and industrial markets. Aluminum i...
We are hiring Service Desk Analysts to work in a call center environment to support our client. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel...
Provide data modeling and analysis of accounts receivable and make recommendations to minimize write off, improve cash flow and manage the overall health of delinquent accounts. Assist and direct coworkers in technical and analytical duties. Supervise and direct administrative assistant and support staff in analytical duties. Act as liaison between Collections, Payment Processing, vendors, supplie...
We are hiring Service Desk Analysts to work in a call center environment to support USDA. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based...
The IT Technical Support Analyst is an expansive role part of a team of 3 supporting 600+ associates desk side and remotely. The included responsibilities and requirements include, but are not limited to: -Onsite and remote troubleshooting for GCC supported desktop applications, hardware, telecom, network, and connectivity issues. -Setup, configuration and administration of user accounts; includin...
Available Position: Technical Quality Analyst Location:Carle Place, New York office Company Overview: BPA Quality is the world leader in providing Remote Call Quality Assurance solutions to the Call Center Industry. Our activities are focused on maximizing the potential of the vital contact between an organization and its customer through Contact Centers. The core of our business is providing Remo...
A pioneer and trusted leader in mission critical communications, Cassidian Communications, Inc, an Airbus Defense & Space Holdings, Inc. Company, provides key technologies for public safety, Federal/DoD and corporate markets globally. Our full-circle security and communications portfolio includes IP-enabled call center applications for CAD, mapping and information management, as well as notificati...
Position Summary Responsible for monitoring Call Center performance and conducting research and analysis of systems and Key Performance Indicator (KPI) data. Depending on areas of focus; the incumbent is responsible for basic system configuration and analysis to facilitate: call routing goals; real-time call handling; performance reporting; customer surveys; call/screen monitoring & reporting; SQL...
Hennepin County envisions an organization where our commitment to diversity is fundamental in providing excellent service to our community. Hennepin County Diversity Policy The APEX Finance Team has an opening for an IT PeopleSoft Finance Technical Analyst. APEX is Hennepin County's PeopleSoft Enterprise Resource Planning (ERP) system. APEX supports human resources, payroll, finance, and procureme...
Experis has a 12+ month contract in Cleveland open for a Bilingual (Spanish) Technical HelpDesk Analyst. OPPORTUNITY * Opportunity to grow your skills with a PREMIER global Cleveland headquartered client. Yes - really. * Chance to work w/Windows8 & other leading edge technology! * Client supports work/life balance. Yes - really. * Client supports professional development within its large consultan...
Overview: This job function is the single point of contact responsible for providing technical skills in support of IT services and management of the IT Infrastructure. Associates in this position independently identify, assess, and triage events they either identify thru active monitoring or are reported to them. They determine course of action for each event; resolve all level 1 and 2 events, es...
CAL FARLEY'S Strengthening Children and Families Since 1939 Boys Ranch, located 36 miles NW of Amarillo Campus Support Center seeks: * Technical Support Analyst Associate Degree in Business, Information Systems, Computer Science or related field is required. Equivalent experience may be substituted for a degree. Microsoft Desktop Support Technician Certification required or able to obtain within 6...

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IT Career Tools

Call Center Technical Analyst

Salaries

$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
(150 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
28.6%
Some College Coursework Completed
25.7%
Associates
22.9%
Certification
8.6%
High School
6.7%
Master's
6.7%
(105 Respondents)
Source: Monster.com Careerbenchmarking Tool

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