Call Center Technical Analyst Jobs
Stanley Black & Decker, Inc., formerly The Stanley Works, focuses on operating in the hand and power tools, and storage industries. It focuses on mechanical and electronic security and engineered fasteners with brands, such as Stanley, Black & Decker, FatMax, DeWalt, Bostitch, Porter-Cable, Facom, Emhart Teknologies, Proto, and Mac Tools. The Stanley Works was a global manufacturer and marketer of...
Description Where will you find innovation and technology? Right here at Northrop Grumman Corporation. Northrop Grumman Information Systems sector is seeking a Workforce Management Analyst who will support several projects for the OTS CARE 2020 Support branch of a federal agency. The qualified candidate will provide technical support for call center software and measurements that reflect maximum p...
This position is responsible for the following: * Working independently and across departments, the incumbent will be responsible for providing oversight and be responsible for the implementation of capacity planning models and operational volume forecasts. He/she will work closely with the Predictive analytics group by providing business acumen and command center perspectives to the statistical f...
Planned Systems International has a new opportunity for a Customer Support Center (CSC) Analyst. The CSC Analyst provides front-line Tier 1 Information Technology (IT), Human Resources (HR), and Financial Management (FM) Service Desk functions and activities for the Department of Interior's National Business Center in Lakewood, CO. Acting as the single point of contact for multiple nationally disp...
Job Description: Aesculap is the largest worldwide supplier of surgical instruments and implants for all disciplines including spine, neurosurgery, microsurgery, ENT, plastic and reconstructive, thoracic, micro-vascular, cardiovascular, orthopedic, laparascopic, general surgeries and central processing. We were founded in Germany in 1867 and have been in operation in the U.S. since 1977. Our U.S....
Position Summary The Command Center Operations Analyst is responsible for call center technical operations including inbound/outbound call routing, workforce management, staff forecasting, scheduling and real time adherence monitoring. Responsibilities also include telephone systems and auto dialer administration, call data analysis and reporting to optimize call center efficiency, productivity an...
Customer Service position located at a customer site at NAVO in Stennis Space Center, MS. The System Analyst will provide highly visible on-site customer support through the assistance of on-site installation, servicing and maintenance of complex Cray products and systems. Responsibilities: Provides post-sale support of company products/systems? Provides software technical support for product inst...
We are hiring Service Desk Analysts to work in a call center environment to support our client. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel...
Seeking: French Canadian Language Experts (must be fluent) Job Title: Language Expert - Call Quality Analyst Company Profile: Have you ever phoned a call center and heard "This call may be monitored for Quality Assurance"? Well, that's what we do. . . .we monitor calls for Quality Assurance. At BPA Quality we evaluate the communication skills of call center agents across the globe; in a minimum of...
Description: Position Description: As a Tech Support Analyst you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardwar...
2nd shift position (11:00 am - 8:00 pm) Essential Job Functions: • Provide technical support via phones and/or other media as required • Complete and document all calls in the form of service incidents • Dispatch vendors or KMA contacts as required for on-site repairs • Continually self-educate in order to stay current with technology and the enterprise • Stay compliant with all company and Suppor...
Winston & Strawn LLP is an international law firm with nearly 1,000 attorneys among 15 offices in Beijing, Charlotte, Chicago, Geneva, Hong Kong, Houston, London, Los Angeles, Moscow, New York, Newark, Paris, San Francisco, Shanghai, and Washington, D.C. Our firm serves the needs of enterprises of all types and sizes, in both the private and the public sector. The exceptional depth and geographic...
Job Summary: The Technical Analyst for the Customer Support Team requires knowledge, skills and leadership on complex information technology systems and proprietary medical software. The Technical Analyst will be responsible for resolution of complex problems in logic that might include workflow in addition to known technical issues. Core hours will be determined by the Support Manager. Must be av...
Company Confidential San Francisco, CA, 94123
POSITION SUMMARY The Technical Support Analyst is to provide advanced technical expertise in elevating SLA and improving service delivery to our retail store locations. This candidate will need to have strong troubleshooting and interpersonal skills, with the desire and ability to help both inexperienced and experienced business partners. RESPONSIBILITIES · Review and report 2x a day open tickets...
Our Client has an immediate need for a Full Time Senior Technical Support Analyst to support a dynamic global organization's operations center. Key position providing technical support, an array of desk side end user services including desktop, laptop, printer, application and telephony support. Naturally strong in Customer Service, eager willingness to learn and grow, and bring a sense of urgency...
Description Technical Travel Expense Analyst Sanofi, an integrated global healthcare leader, discovers, develops and distributes therapeutic solutions focused on patients’ needs. Sanofi has core strengths in the field of healthcare with seven growth platforms: diabetes solutions, human vaccines, innovative drugs, consumer healthcare, emerging markets, animal health and the new Genzyme. Sanofi US A...
American Modern Insurance Group is nationally recognized in specialty insurance, and currently serves more than 1.7 million policyholders throughout the country. Based in Cincinnati, Ohio, American Modern is rated A+ (Superior) by the A.M. Best Company, an independent analyst of the insurance industry. The company is licensed in all 50 states, and offers insurance products through a number of prop...
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates. Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to...
Acting as a technical extension for the Technical Department, this position will provide support to Projects and Sales Departments to deliver results that will be critical to the application deployment engineering for all clients. Responsibilities: · Provide technical expertise throughout the sales lifecycle of enterprise level applications · Involve in the implementation phase of large scale proj...
Acting as a technical extension for the Technical Department, this position will provide support to Projects and Sales Departments to deliver results that will be critical to the application deployment engineering for all clients. Responsibilities: Provide technical expertise throughout the sales lifecycle of enterprise level applications Involve in the implementation phase of large scale projects...
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I am a B.E student(comp sc). I passed out in 2008. I have interview for accentur where the pay pack is 10k-12k /pm. They have 2 rounds of interview . one is telephonic and another one is technical.IS...
Call Center Activities to promote documentation?
New Hires/Recent Hires forgetting to document calls. Any suggestions on how to improve checkpoint. (Games, activities, etc..) Thanks! Quality Analyst
I would like a management contact at Retrieve Payment Systems, Houston, TX?
I am trying to secure a call center management or sales management interview with Retriever Payment Systems. HR has my resume and a cover letter. Calls to HR have yielded the standard reply that if ...
IT Career Tools
Call Center Technical Analyst
$25,000.00 - $65,000.00
Typical Salary for Call Center Technical Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Technical Analyst
Maintains customer service by maximizing up-time for customer interaction applications and systems; analyzing and resolving problems; maintaining databases.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Improves call center performance by analyzing telephony, voice networking, and call routing results, and technical change notices; implementing upgrades.
Develops technical solutions by calling for technical support and repair services; performing system maintenance; coordinating equipment vendor services, telephone companies, and long distance carriers; supporting IT help desk.
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