Call Center Technical Analyst Jobs

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1000+ Call Center Technical Analyst jobs found on Monster.

Jobs 1 to 20 of 3920
Job Summary: Primary responsibilities include working with Service Division contact centers to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long term call volume and staffing projections based on historical trends and future business and call routing strategy. Provide contact center leadership with quantitative reports and analysis of trends and provide re...
POSITION DESCRIPTION Oversee and analyze provider service operations issues and identify provider service opportunity areas in order to maintain the quality of services. Identify and implement additional provider service technological tools, in coordination with the MIS Department, to improve service and operations within the department. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible of e...
Description: Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond th...
Title: Call Center Analyst Location: Mount Laurel, MA 08054 ESSENTIAL DUTIES AND RESPONSIBILITIES The Contact Center/Call Campaign Administrator will be responsible for building and maintaining campaigns and making real time adjustment to maximize performance while adhering to local, state, federal and investor requirements. Essential Job Functions: Organize, structure, and schedule dialer ca...
Description: Here, your performance, your ideas, your unique analysis will combine with a rich assortment of contributors to understand and shape the health care system. At UnitedHealth Group, you'll work with a team that has the creativity and passion to help build new health care solutions that meet emerging market needs. You'll get the opportunity to work with an elite team that goes beyond th...
Automatic Data Processing , Inc. Portland, OR
Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...
ADP, Inc. Portland, OR
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. Dealer Services (DS) Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions t...
Call Center Assistant Manager We have a great new opportunity for a Call Center Assistant Manager in one of the fastest growing companies in NYS! This position is located in Syracuse, and will be responsible for conducting planning and real-time analysis to optimize Call Center Staff and technical resources in addressing employee and management inquires in accordance with sound workforce manageme...
POSITION DESCRIPTION Responsible for the supervision of Pharmacy Clinical Unit Representatives (PCUR’s) who serve as primary liaison between MMM MULTIHEALTH /PMC Medicare Choice (MUMG/PMCG) enrolled beneficiaries and providers, for the purpose of Member/Providers service, education, issues resolution, coverage determination requests and customer satisfaction. Responsible for the supervision and t...
The Ritz-Carlton Hotel Company, L.L.C. Hollywood Park, TX
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott. JOB SUMMARY The Technical Analyst position will provide day-to-day management and technical oversight for the 52...
To provide analytical support and reporting for Regional Access Services to ensure optimal physician schedule management and operations efficiency in the clinical call center. Essential Functions: • Provides a high level of technical expertise in systems relating to Area Access and Clinical Call Center. Represents department on interdepartmental project teams. • Is responsible for data and repo...
Kaiser Permanente Fairfax, VA
Description To provide analytical support and reporting for Regional Access Services to ensure optimal physician schedule management and operations efficiency in the clinical call center. Essential Functions: • Provides a high level of technical expertise in systems relating to Area Access and Clinical Call Center. Represents department on interdepartmental project teams. • Is responsible for ...
Kaiser Permanente Fairfax, VA
Description To provide analytical support and reporting for clinical call center to ensure optimal physician schedule management and operations efficiency in the clinical call center. Essential Functions: • Provides a high level of technical expertise in systems relating to clinical call center. Represents department on interdepartmental project teams. • Is responsible for data and reporting f...
Alegent Creighton Health Omaha, NE
Performance Analyst Call Center FT (1.0) Days Service Center-North Bldg-1400033862 Description CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physicia...
Technical Call Analyst-W408042 Description Inbound Call Center Analyst will provide business and technical support to internal and external Mortgage production clients including Loan Officers, Processors, Underwriters and Closers. Knowledge of mortgage loan origination practices, product and pricing, and industry standard terminology are required, as are excellent customer service, oral and writ...
SunTrust Banks VA, VA
Description Provides first level help desk call support for online systems. Responds to and diagnoses problems through discussions with users, requiring strong communication skills. Includes problem recognition, research, and resolution. Recommends production improvements. Requires knowledge of one or more of the following: IBM, Netview, Remedy, CMS, TSO,VTAM, IMS, Windows, Inference.. Complete u...
Position: Helpdesk Support Analyst Location: Rancho Cucamonga Terms: W2 long term contract-to-hire (40 hours per week) Team: Join a collaborative team of IT professionals supporting internal employee technical needs via inbound calls. This is a call center environment with about 6-8 team members onsite in Rancho Cucamonga. Seeking someone that knows their way around a computer and has customer...
SunTrust Banks VA, VA
Description Provides first level help desk call support for online systems. Responds to and diagnoses problems through discussions with users, requiring strong communication skills. Includes problem recognition, research, and resolution. Recommends production improvements. Requires knowledge of one or more of the following: IBM, Netview, Remedy, CMS, TSO,VTAM, IMS, Windows, Inference.. Thorough k...
The Call Center Analyst is responsible for providing support to agency clients on a variety of public assistance eligibility issues. This position identifies, researches, and resolves technical or programmatic problems. This position is governed by state and federal laws and agency/institution policy. Typical Functions Responds to telephone calls, emails, and online requests for technical or pro...
Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,100-member Henry Ford Medical Group, six hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other healt...

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