Call Center Technical Analyst Jobs

1000+ jobs

Shift: Monday, Tuesday, Wednesday 7:00am - 6:00pm & Every Saturday 8:00am - 5:00pm Responsible for Building the Consultant Experience. The Technical Support Representative (TSR) provides positive and proactive responses to escalated incoming calls or e-mails from our Consultants. The TSR works collaboratively between our Consultants, Customers, Business Analysts, and IT Department to troubleshoot...

Advertising Specialty Institute (ASI) is the largest business-to-business media organization for the promotional product and advertising industry, offering award-winning publishing, marketing and ASI e-commerce services to over 27,000 members. We produce catalogs, directories, newsletters, magazines, web sites, databases and cutting-edge interactive business tools. Awarded one of the 'Best Places ...

Requisition #: 76223 Job Title: Technical Analyst / Call Center Support Country: United States State: Oregon City: Portland Employment Status: Full Time Job Responsibilities: (Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we supp...

P&K Research is a full-service market research company with a staff of 275 and facilities in Chicago, New York, Dallas, and Los Angeles. P&K specializes in consumer product research, both qualitative and quantitative, across the entire life cycle of food, beverage, personal care, and household products. Founded in 1957, PK has an extensive record of success helping consumer packaged goods companie...

Specialist – Business Analyst, Call Center Operations Job Description Responsible for Supporting Call Center Telephony and the associated subsystems, including interactive voice response IVR systems. Provide system-level support of multi-user telephony (operating) systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identify al...

Wawa employs 22,000 associates throughout portions of New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and Florida. Wawa, Inc., a privately held company, began in 1803 as an Iron Foundry. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. A chain of more than 645 convenience retail stores (over 395 offering...

EDUCATION BS degree or MS degree with 11 years or more of professional experience; or equivalent years of exp without a degree. Qualified candidate will provide SME management support to conduct a thorough assessment of the current state of the client IT Help Desk. The IT Help Desk (or IT Call Center) receives approximately 10,000 calls per month and provides end user support for only IT related...

We currently have an exciting opportunity for an enthusiastic, motivated, dynamic individual to join our fast-paced company as a Workforce Analyst. This individual conducts research to effectively schedule resources based on call patterns, call queue monitoring, maintaining call routing plans and predictive dialer. Summary and Accountabilities • Coordinate and maintain the Workforce Management p...

General Summary of Job: This position is responsible for forecasting call volume and patterns, analyzing results and making recommendations on staffing, scheduling and call routing for two (2) call centers, that will create the best possible service for our customers. Strong analytical, technical and communication skills, and the ability to work independently and stay organized are essential in t...

This is Sam Paulson from ACT Consulting. We have a 6 month renewable contract opportunity with our direct client, a major, well respected healthcare Insurance Company. The position is located on-site in Warwick, RI. If you are interested, please respond immediately to ***** with a current version of your resume or call me on 919-249-6000. 33866- IT - Call center support/Technology...

The IT Support Center in the Arizona Supreme Court provides a high level of automation support to all of the courts and probation offices throughout Arizona, including court personnel and the public. We are seeking a detail-oriented, customer-focused individual to join our team as a Support Center Analyst I. The Support Center Analyst I position serves as the initial point of contact for court re...

Job Title: Help Desk Call Screener Dept. Number/Title: IT Job Code: Title Reporting To: IT Director FLSA Status: Non-Exempt Effective Date: 01/01/2015 Division: IT Division Head: Chief Information Officer Position Summary: Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and ...

Job ID ENP-00005398 Emerson Company Avocent Country United States State/Province Florida City Sunrise Publish Start Date Jun 5 2015 Job Level Experienced (Non-Manager) Job Description Job Summary * This position is a 3rd shift position and the hours will be from 2am -11am as it will be supporting clients in Europe, The Middle East, and Africa. There is an increased pay differential for th...

Job ID ENP-00005399 Emerson Company Avocent Country United States State/Province Florida City Sunrise Publish Start Date Jun 5 2015 Job Level Experienced (Non-Manager) Job Description Job Summary •This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by Customers and/or Avocent field personnel •The employee will identifyand escal...

The Call Center Analyst is responsible for providing support to agency clients on a variety of public assistance eligibility issues. This position identifies, researches, and resolves technical or programmatic problems. This position is governed by state and federal laws and agency/institution policy. Typical Functions Responds to telephone calls, emails, and online requests for technical or pro...

Job Title: Senior IT Systems Analyst Position Number: 44134 Location: Corporate Office Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, All...

Auto req ID 213BR Business Line Information Technology Posting Location Chicago Posting Title Call Center Analyst – Consultant Summary Nuveen Investments is centralizing the Tier 1 Support to align end user and infrastructure communications bringing increased structure to the Nuveen support model. The successful candidate will be responsible for providing first level support point of contact ...

Your challenge : Create long-term winning strategies against competition and translate these into concrete project proposals. We are a global support team working with hospitals and clinics around the world to provide products and solutions which help provide patient care. Our North America team is rapidly working toward a service desk model to support all SCS E.I.C.I. (Enterprise Imaging and Cli...

Job Title: Senior IT Systems Analyst Position Number: 44134 Location: Corporate Office Allegheny Health Network is an integrated delivery network focused on preserving health care choice and providing affordable, high-quality care to the people in our communities. With more than 14,000 employees including 7,400 health care professionals, nearly 200 primary care and specialty care practices, All...

Wyle is a premier federal systems integrator providing advanced technical and business solutions in Information Technology, Systems Engineering, telecommunications, scientific support, and management consulting. Due to our continued success in the government contracting industry, we are experiencing tremendous growth in revenue. With this revenue growth, we are seeking to attract and hire talented...