Key responsibilities include delivering "World Class" support to the Fulfillment Center in a professional and friendly manner, troubleshooting application, hardware, and network issues, engaging with and educating your customers; documentation, analysis, and resolution of help desk tickets; and working with local and remote IT Groups, employees and operations management to quickly provide high quality solutions to IT problems. Day to Day activities include network, computer, and printer troubleshooting, project management, data cabling, and systems administration in a variety of software and hardware environments.