Fields support calls, IT Service Requests, email, and/or other communication to provide proficient customer support for all hardware, software, and computer systems and determines the appropriate escalation path for complex or specialty support issues . EDUCATION AND/OR EXPERIENCE: Associates degree in Information Systems, Business, or related field from an accredited college or university; supplemented by two (2) or more years of related technical customer service, or an equivalent combination of education, certification, training, and/or experience.