Greet all members and guests upon arrival and say goodbye upon departure; Monitor club access to both members and non-members; Answer questions and handle member and guest complaints; Answer phone calls and provide information to prospects; Give tours to prospective members; Sell memberships, write agreements, and enter new members into database; Operate Point-of-Sale system and collect balances on past due accounts; Organize and maintain customer service front desk; Schedule appointments for fitness training sessions; Complete the Club Walk-Around every 20 minutes and complete checklists; Answer questions and give guidance to new employees; Perform beginning of shift and end of shift procedures; Perform club housekeeping including, but not limited to:Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls; Dusting where and when necessary including vents; Wiping tile, walls, and doors; Vacuuming and mopping floors; Replenishing toilet paper and soap; Emptying trash cans; and, Maintaining organization of cleaning closet. Excellent phone, communication, and interpersonal skills; Understand and be able to communicate the Judgment Free Zone concept; Accuracy with numbers; Ability to follow directions; Ability to work well independently and with others; Positive attitude and willingness to help others; Ability to maintain composure in difficult situations; and, Ability to recognize and learn from mistakes.