Essential Functions: Operational Support – Implementation of Slate CRM solutions to improve business processes and fulfill strategic goals of Undergraduate Admissions departments; business requirements gathering/documentation & process design to evaluate requests for new functionality and modifications to existing functionality; troubleshoot & resolve issues and escalate issues when needed by submitting services requests for Slate CRM; maintain required setup for Slate for yearly recruiting cycles and coordinate setup with external vendors; support integration of admissions application materials thru University imaging systems; other projects as assigned by Director of Operations. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.