Incident Manager Jobs
Incident Manager In this Incident Management position, you will have the opportunity to work on a cutting edge production support team for a Fortune 100 companyin Columbus, OH or Newark, DE. You will be responsible for overseeing large incidents in business aligned areas participating in 24 x 7 production support coverage on a rotating basis with primary hours being 08:00 AM - 05:00 PM Monday - F...
Job Purpose This position is responsible for facilitating escalated and defined incidents (outages or service impairments) to ensure that the customer's service operation is restored as quickly as possible and minimize adverse impact on the customer's business. The Incident Manager supervises the Enterprise Network Operations Center technicians and provides direction as required to adhere to proc...
BioClinica is looking for intelligent, creative and dedicated professionals to join our growing team. We are company that values technical excellence, teamwork and a commitment to success. We employ cutting edge technology to provide our customers with industry leading solutions and currently seeking to fill the position of Technology Incident Manager to work out of our Princeton, NJ office. Prim...
We have an immediate need for an Incident Manager JOB DESCRIPTION Qualification: B. Tech, BE. Desired skills: Communication, written and verbal Analysis & problem solving Ability to arbitrate at all levels of the organization Customer & Service Orientation Technology knowledge & expertise ITIL Expert in Incident Management Experience of leading a team with performance management Experie...
The Syncplicity Sr Incident Manager is responsible for driving the efficiency and effectiveness of the Incident Management process and carries out the corresponding reporting and KPIs. He represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels. He will monitor and report on the resolution of major incidents. Other responsibilities inc...
Corporate Overview: Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000® — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Kronos customers include enterprises large and small across diverse industries worl...
Job Description The Incident Manager is a member of the Production Support team. He/she will be responsible for developing and sustaining processes in relation to Event Management, Incident Management and Problem Management. He/she will also be responsible for performing initial triage, correlation and indepth technical analysis as needed for issues. Required Skills Ability to adjust to changin...
Insight Global is looking for an Infrastructure Support Specialist for one of our customers in the Houston and Columbus area. They will assist with the Production Assurance Command Center by proactively monitoring and/or escalating systematic technology issues impacting production systems / environments for Consumer Banking, Home Lending, Auto and Student Finance. The Command Center also serves as...
Fujitsu is a leading provider of customer-focused information technology and communications solutions for the global marketplace. Pace-setting device technologies, highly reliable computing and communications products, and a worldwide corps of systems and services experts uniquely position us to deliver comprehensive solutions that open up infinite possibilities for our customers' success. Fujits...
IS Incident Manager - Bensenville, IL-INF000581 The IS Incident Manager is responsible for the overall direction of the Incident Management process and reports to the Senior Manager of Operations Service Management. They provide guidance of teams for high impact business incidents related to disruptions of the U.S. Cellular® business services and manage senior leader level communication with IS a...
Noise Consulting Group is seeking a Major Incident Manager Locations are Syracuse, NY, Boston, MA or Brooklyn, NY As a Major Incident Manager you will manage outages, direct and coordinate resolution, including calls, escalation and notification to all senior and executive leaders, as well as coordinating all incident support activities. This includes managing the lifecycle of all incidents whil...
Our client a billion dollar company is seeking the follwing seeking a Threat & Incident Manager responsible for designing and maintaining solutions to proactively identify threats and vulnerabilities, and collect, correlate, and analyze data to detect actual or potential unauthorized accesses to Starwood’s networks and systems. . Additionally, the Threat & Incident Manager will manage resolution ...
Incident Manager We have an Incident Manager opportunity located in the Buckhead area with a well-known client. This individual will be responsible for owning the ITIL Process for Incident and Problem Management for both the application and infrastructure teams. As an Incident Manager you will also handle all major incidents and problem management including root cause analysts of systems errors, ...
Inovalon, a leader in the Healthcare Analytics industry, is looking for a Senior Project Manager who is able to triage internal & external escalations and facilitate resolution. This position will work with product management, clinical, operations and quality teams to create, track and manage various escalations which impact product development and/or client deliverables. This position chairs esca...
Hewlett-Packard Company Dallas, TX, 75201
General Description: The Incident Manage (I) will provide business support by managing the lifecycle of all system incidents and service requests. The individual will monitor heads-up displays, email queues, ticketing systems, and take incoming calls to detect incident occurrences. The established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and es...
Cognizant Technology Solutions Dallas, TX, 75201
Incident Manager: IT Infrastructure Services Key Responsibilities � Responsible for Regional or solution (horizontal/ vertical) or major account responsibility � Responsible for budget management and revenue assurance � Client ownership � Responsible for people management (sales team or account team) � Responsible for customer Satisfaction � Responsible for resource Utilization � Responsib...
U.S. Cellular BENSENVILLE_IL, IL
IS Incident Manager - Bensenville, IL - INF000581 The IS Incident Manager is responsible for the overall direction of the Incident Management process and reports to the Senior Manager of Operations Service Management. They provide guidance of teams for high impact business incidents related to disruptions of the U.S. Cellular® business services and manage senior leader level communication with IS...
Major Incident Manager with English and French/German Company Information Atos is an internationalIT services company. It employs 77.000 employees in 52 countries. In Poland, Atosexists since 2000. Over 2500 people are working in our offices in Bydgoszcz,Warsaw, Wroclaw and Gdansk. The company offers IT infrastructure managementservices, systems integration, outsourcing and consulting IT. Atos w...
ITIL Incident Manager with French/German and English Company Information Atos is aninternational IT services company. It employs 77.000 employees in 52 countries.In Poland, Atosexists since 2000. Over 2500 people are working in our offices in Bydgoszcz,Warsaw, Wroclaw and Gdansk. The company offers IT infrastructure managementservices, systems integration, outsourcing and consulting IT. Atos was...
CITI New York, NY
Description Work across one or more shifts in a 24x7x365 operational team, whose primary function is to drive all incidents globally until resolved. Manage outages, driving and coordinating resolution, including calls, escalation and notification to all senior and executive stakeholders across the firm, as well as coordinating all incident support activities. Train and share knowledge in area o...
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IT Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; recording profit and loss margins; adjusting budget appropriately when discrepancies are detected.
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