Key Words: Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, tickets, analytical, devices, servers, computers, application systems, shift work, it helpdesk, it, helpdesk, desktop support, desktop, it, information technology, it systems, information systems, dha, secret, cac, clearance, dod, ft belvoire, walter reed, ft drum, write Patterson afb, navy, af, army, marine corps, porstmouth naval base, · Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets .