Service Desk Analyst Jobs

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Denali Advanced Integration currently has multiple openings on our Redmond, WA based Service Desk! Mid Shift - starts at 9pm Day Shift - starts at 7-8am These roles are responsible for Tier 0 and 1 remote technical support of Denali Service Desk customers. Analysts will be working in a technical call center environment, receiving incidents through multiple communication channels (phone, email, ...

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Help Desk / Service Desk Analyst (Metairie, LA) An oil and gas engineering firm is seeking a Service Desk Analyst I to support both domestic and international employees from our office in Metairie, LA. Service Desk personnel provide end user support over the phone, through remote management tools and directly to internal staff. Duties · Perform support, troubleshooting and tuning for all deskto...

Application Service Desk Manager will manage a team of 5-6 application support analysts who are responsible for supporting clients through implementation process, application customization, troubleshooting issues and on-going application support. Responsibilities: - Hands-on ticket management - Incident management, escalation - Reporting metrics - Role will be a mix of hands-on analysis/suppo...

Job Description Due to our continued growth and customer demand, we are currently recruiting for an IT Service Desk Analyst located in Hickory, NC or Joliet, IL with the first preference of location being Hickory, NC. JOB SUMMARY: Responsible for providing functional and technical support for the self-service portal. Provide second level technical support for highly complex and technical reques...

RESPONSIBILITIES: Kforce has a client seeking a Service Desk / Desktop Support Analyst ITIL in Newport Beach, California (CA) Summary: The ideal candidate will provide client centric Service Desk (phone support) to internal clients in a fast paced, highly technical, professional and demanding environment. The candidate will develop professional relationships with the clients and other technical...

Company Overview: ABILITY Network is a leading healthcare technology company, trusted for over a decade by thousands of hospitals, home health care agencies, hospices, skilled nursing facilities, DME providers and physicians to provide secure and reliable connections to Medicare and other payers and for a broad suite of innovative products and services that help manage the administrative complexi...

My Client, a leader in the Telecom industry, is seeking a Service Desk Analyst. The Service Desk is a 24x7 service and resides in the MS-NOC. The Service Desk serves as the point of contact for the MS-NOC. They respond to customer issues requested by groups such as the Customer Care, TSO, Field Services, Performance Management team, etc. The Managed Services Network Operations Center (MS-NOC) is ...

Vertex Inc. is the leading provider of corporate tax software and services worldwide. By combining advanced technology, sophisticated software, and an exceptional team of experienced tax experts, we help our customers unlock huge process and productivity gains, limit risk, and make tax a more integral, strategic contributor to business success. Our offerings include direct and indirect tax calcula...

Position Purpose: The position's primary responsibility is to provide support to the end user community at CIM Group and serve in a senior-level role within the Service Desk group. The position also assists with infrastructure support tasks, performing problem management, leading and contributing to projects, and working with other senior members of the group to implement or upgrade platforms. J...

AIC is looking for a talented individual who can fulfill the following duties Essential Position Duties and Responsibilities: · Perform end user technical support for office and remote personnel to ensure prompt restoration of service on a variety of systems and applications. · Provide day-to-day customer-focused first level technical support to internal system users nationally. · Research pro...

TITLE: Service Desk Analyst I REQUIRED SKILLS: 2+Experience DURATION: Consult to Perm LOCAL CANDIDATES PREFFERED!! RELOCATION UNAVAILABLE!! Job Description: The Service Desk Analyst I is responsible to provide direct professional customer service support and to be able to effectively manage sensitive and complex customer requests. The Service Desk Analyst will work closely with the Level II su...

Service Desk Analyst Position Overview: Brooksource is seeking a Service Desk Analyst for a 6 month contract to hire with one of their Largest Clients in the Twin Cities. Service Desk analyst candidates will be supporting inbound calls and helping customers with troubleshooting, Access Issues, Password Resets, etc. This person will be part of a team working to maintain customer satisfaction and ...

Service Desk Analyst Primary Responsibilities: Answer and resolve inbound technical calls at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365. Proficiently manage the resolution of inbound technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal. Effe...

Job Title: Service Desk Analyst I Duration: 12 Months Location: Holland, MI Job Description: · Responds to and processes requests in manner that optimizes customer satisfaction. · Provides assistance in use of all computer technology provided by Information Services (IS) to enterprise. · Associates degree in computer science or information systems or equivalent. · One year experience in tec...

RESPONSIBILITIES: Kforce has a client that is seeking a Help Desk Support professional in Orlando, Florida (FL). This is a highly sought-after environment to work in! Responsibilities Include: Provide Tier-1 support to customers Troubleshoot problems Record information on all help desk tickets REQUIREMENTS: 1 year of experience in customer service Knowledge of how to set-up, install, and c...

Answer and resolve inbound incidents effectively and professionally in a high volume call center Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers Diagnose hardware, software, printing and network connectivity issues Troubleshoot corporate applications with the use of a knowledge base tool and assign issues to the app...

Service Desk Analyst Company Overview: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest newsgathering operations with nearly 2...

Job Summary Perform technical support, troubleshooting, and tuning for all desktop, laptop, and PDA systems for issues reported to the service desk Perform implementation and maintenance for desktop, laptop, and PDA systems to ensure maximum up time and optimal refresh intervals Perform desktop and laptop system image management and deployment to ensure efficient system delivery. Integrate wit...

Northeastern University Service Desk Analyst Requisition Number: STFR002300 Division/College: Information Technology Services Location: Boston Main Campus Full-time/Part-time: Full Time Responsibilities: The Division of Information Technology Services is currently seeking a talented individual to fill the role of Service Desk Analyst. As part of the customer services team, the service desk ...

Job Summary: Job ID: 1409. Unclassified - FT Provide support to faculty, staff, and students in their use of technology. Troubleshoot and solve technical issues related to the Windows, Mac, and mobile environments; network connectivity; central servers and services. Document solutions and work to provide excellent service and initiatives. Basic Qualifications: Associate’s degree in a related fi...