Responsibilities Technical Service – 40% Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems Repair, install, and calibrate highly complex and intricate biomedical equipment and systems Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery Maintain biomedical expertise through ongoing training and education Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments Regulatory Compliance – 25% Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures Responsible for ensuring all service and documentation is complete, timely, and accurate Account Relationship Management – 25% Build and maintain customer relationships Discuss equipment status and functionality with clinicians Adheres to the Mission, Vision, and Values of the organization(s) served.