Service Manager Jobs in Massachusetts
Job Description : Essential Function To enhance the expectations of internal/external customer experience by overseeing the Service Delivery Team that manages the performance of service to clients as per agreed contract and to ensure that service levels are achieved. • Provide strategic lead and direction in service management provision so to support business running, growth and transformation act...
Emmi Roth USA, Inc. Boston, MA, 02115
Emmi Roth USA produces award-winning, specialty cheeses in Monroe, Wisconsin. As a subsidiary of Emmi Group, our history is rich with generations of cheesemakers and dairy families making high quality cheese. Emmi Roth’s home is in Green County, Wisconsin. This geographic location allows for access to high quality milk with a strong Swiss heritage in cheesemaking. Emmi’s artisanal cheeses are craf...
Company Confidential Boston, MA, 02114
Service Manager Well established dealership in Boston seeks an experienced service manager for immediate placement. 5-10 years experience in an automotive fixed operations managerial role required. Premium brand experience preferred. We offer a full benefits package including medical, dental and 401(k). Only candidates that have relevant experience will be considered EOE...
Company Confidential Braintree, MA
Automotive Service & Parts Manager – Highline Import Dealership One of the region’s largest auto dealer groups is seeking a service and parts manager for one of its highline import dealerships. The ideal candidate will be expected to manage and mentor a staff while creating an inviting customer service experience. We need an enthusiastic, take charge manager who can take this service department to...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Field Service Manager Hanover, MA Unspecified Apply Apply Field Service Manager Hanover, MA Unspecified Apply Job Details If you are a Field Service Manager with at least 5 years of experience, please read on! Located in south shore of MA, we are a leading Industrial Equipment provider looking to add to our M...
Step into an instrumental role. Help conduct the smooth operation of a fast-paced—and friendly—financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations. Assist financial advisor in managing and organizing office work flow with an emphasis on creating and delivering a unique cl...
Baystate Ford in S. Easton, MA is accepting resumes to hire an experienced Service Advisor - Service Writer - ASM - Assistant Service Manager to work in our busy service department! Business is booming and we need to fill this position now. Service Advisor Experience required. 2 years of Ford Experience preferred. Interviews are by appointment only – Submit your resume today! We are seeking an ene...
High Octane Harley-Davidson is looking for a highly motivated and experienced Service Manager. We are looking for an aggressive; take charge service manager to lead a busy, expanding service department. Candidates must have 5+ year's vehicle, motorcycle, or auto service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfact...
Bern Unlimited Inc., a growing action sports head protection brand, is seeking an energetic Customer Service Manager to join our team. Experience managing a customer service department is required. This person must be creative, detail oriented, and self-motivated. We are looking for someone to help us reach our goal to provide the highest-valued customer service in our industry and to be a consist...
Alegeus Technologies, LLC the leading provider of employee benefits debit cards, allowing consumers easy and immediate access to their funds via electronic administration is growing. Alegeus Technologies develops and supports a complicated benefits software package utilizing real time payment network transaction systems. Alegeus Technologies is a profitable mid-sized SAAS technology company focuse...
ACCOUNT MANAGER – CUSTOMER SERVICE Job description This is a full-time, exempt and salaried position. The Customer Service Account Manager will report directly into the Manager of Customer Service and will support a select territory of inov-8 sales reps, along with retailers of varying size and volume. Entry level candidates as well as candidates with multiple years’ experience will be considered....
The Assistant Store Manager of Service and Operations is the primary business owner of operational excellence and the customer/Associate experience. They are responsible for driving results through the development and execution of plans to create an extraordinary customer and Associate experience, while meeting and exceeding company productivity standards and delivering on controllable contributio...
We are hiring for a Customer Service Manager in the Boston area. A Customer Service Manager is responsible for establishing and maintaining Guest Services, creating and fostering a customer first culture in the store, build our bridal business, oversees and is accountable for the training and development of our staff in all aspects that pertain to product knowledge and customer service. Qualificat...
Type: Manager of Field Service SALARY: Exempt Thayer Scale-Hyer Industries, Inc., Pembroke, MA has offered precision class, rugged gravimetric feeders and conveyor belt scales for more than one-half century. Since 1949, the company's engineers have been evolving sophisticated product designs, measurement systems and control technologies. Thayer's line of equipment includes Loss-In-Weight Screw and...
Regional Clinical Services Manager- Hospice MVP Recruitment, LLC is currently looking for a Regional Clinical Service Manager to join an established local hospice organization in Massachusetts. This position will be based in the Metro West area but will support the clinical team throughout Eastern Massachusetts and will oversee the clinical care of around 90 Hospice patients. This position will wo...
GENERAL SUMMARY: The Service and Training Manager supports the Store Manager or ASM by executing business strategies and upholding the customer service vision. The Service and Training Manager ensures the proper execution of tasks performed on the sales floor, in the fitting rooms and at checkout. They assign tasks, communicate sales updates, track goals, and give feedback to the associates. The S...
Customer Service Manager Smyth/Dow Industries is seeking a Customer Service Manager for our plant 30 minutes north of Boston. The successful candidate will have:• Five or more years of customer service leadership experience.• Ability to develop, deliver and sustain successful customer service programs.• Strong analytical aptitude and project management skills • Experience in the package decoration...
Our client is seeking a Hotel General Manager in the Boston - Crosstown area for a limited service hotel. This is a great company with opportunity for growth and career advancement. Requirement for the Hotel General Manager: General Manager should have knowledge of the Boston market and experience in a Boston hotel. GM should be a proven leader with high guest service scores GM should have in dept...
FULL SERVICE GENERAL MANAGER (NEW ENGLAND MARKET) We have an immediate opening for an experienced full service restaurant General Manager. We prefer a candidate with a minimum of 2+ years of full service restaurant management experience in a $2M+ operation, strong working knowledge of both FOH and BOH operations, proficiency with P&L's, and a proven successful track record. If you are interested i...
Cloudant, an IBM Company, provides the worlds first globally distributed Database-as-a-Service (DBaaS) for loading, storing, analyzing, and distributing operational application data for developers of large and/or driven web and mobile applications. Delivered as a managed cloud service, Cloudant technology accelerates time-to-market and time-to-innovation because it frees developers from the mecha...
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Maintenance Career Tools
Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
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