Service Manager Jobs in Massachusetts
Overview: IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment communities make fact-based decisions on technology purchases and business strategy. More than 1000 IDC analysts provide global, regional, and local...
Customer Service Manager Join a great team of customer service providers in our Tewksbury, Massachusetts location as the working manager of customer service for a fast-paced group working with trade show and event transportation. You will maintain your own accounts, as well as managing three to four other customer service employees. This small, highly-motivated team supports each other in deliveri...
Central Massachusetts - Worcester County area auto dealership is seeking a Service Manager with import experience 5 years of Automotive dealership Service Manager experience is required. Must be very well organized, hard working, diligent and a team member. High CSI and strong management skills. Verifiable references required. German or Asian import experience a plus!. We are looking for an indivi...
Berkshire Health Systems Pittsfield, 01201
Berkshire Medical Center BERKSHIRE HEALTH SYSTEMS www.berkshirehealthsystems.org PAIN AND SPINE SERVICE LINE MANAGER, Full Time Opportunity BERKSHIRE MEDICAL CENTER, a 298-bed community teaching hospital located in the beautiful Berkshires, is seeking a dynamic RN to help develop, expand and promote the Pain and Spine program. The ideal candidate will value innovation and will have the ability to...
HVAC/R Service Department Head Commercial and Residential Service Department needs a person with a business and mechanical background that can guide it to maximum efficiency through protocol, policy and vision. We are seeking a business manager that can: streamline efficiency systems, develop personnel, hire and fire teams, administer performance evaluations, develop predictable systems of protoco...
Company Confidential North Waltham, MA, 02451
CUSTOMER SERVICE MANAGER, COMMERCIAL WATER FILTRATION (Waltham, MA) If you are an experienced Customer Service Manager looking for an exciting new challenge, our growing company, located near Boston, MA, may be the perfect fit. We are looking for a professional, computer-savvy leader to be responsible for our field service technicians and in-house customer service representatives in our commercial...
POSITION PROFILE PRIMARY OBJECTIVE/SCOPE: Responsible for hiring, supervising and developing a team of Service Support Representatives. The Service Support Manager manages all daily customer support functions, ensuring customer satisfaction through effective servicing of accounts. JOB DUTIES AND RESPONSIBILITIES . Ensures client satisfaction by monitoring all aspects of projects from pick up throu...
Alpha Analytical is New England’s largest environmental testing lab. We offer our employees a state-of-the-art work environment, excellent benefits and opportunities for development. The following full time position is available immediately at our headquarters in Westborough, MA. Project Manager Job Summary Responsibilities include but are not limited to the following: Providing customer support t...
COMPLETE JOB POSTING CUSTOMER SERVICE CENTER MANAGER FIELD OPERATIONS Suburban's facility in Springfield, MA is seeking a dynamic leader to plan and execute the day-to-day operations of a Customer Service Center (CSC) and its product distribution, storage, sales and service activities. Responsible for achieving or exceeding Company financial and growth goals in controllable profit, customer base,...
General Summary: As a key contributor to ITSM, the Change and SACM Process Owner will be accountable for the lifecycle of both the Change Management and Service Asset & Configuration Management (SACM) end-to-end processes. Responsibilities of this position include sponsorship, design, change management and continual improvement of the process and its metrics. The Process Owner will plan and coordi...
Requirements The Service Desk Manager is responsible for leading and managing the team that provides telephone and online IT support, ensuring professional growth and skills development of the staff, process efficiency and maturation, and a high level of customer satisfaction in incident management and request fulfillment services. This individual will also partner with project managers, other Inf...
Herb Chambers Cadillac of Warwick is currently in need of an experienced Service Manager & Service Advisors. If you have previous dealership experience, please submit your resume for a confidential interview. Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; wri...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Manager: Field Service in Waltham, MA! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs...
The Protector Group Insurance Agency, a Marsh & McLennan Agency LLC, is currently seeking a Senior Commercial Lines Account Manager (inside service) with extensive experience and expertise in the Agency invironment. Primary responsibilities include maintaining a select book of sizable accounts, development and cultivation of working relationship with clients and carrier underwriters, conducting re...
Now Hiring 3 Restaurant Managers in the greater Boston Area (North shore, South Shore and Cambridge)! In the 30+ years we've been operating, our goal has been the same since we first opened our doors: taking care of our guests and providing them outstanding service and high quality meals. In that time, we have developed the reputation as the place to delight your taste buds! We consistently update...
The Service Manager is responsible for supporting the store locations goal of meeting or exceeding the sales AOP (Annual Operating Plan) targets. The Service Manager supports these goals by managing the service department with a leadership style that focuses on protecting assets, ensuring optimal performance of the associates working on the vehicles, and scheduling technicians based on the busines...
Statement of the Job The IT Service Desk Manager is responsible for leading and directing a team of Service Desk professionals who provide computer and systems service and support for users throughout North America. The purpose of this position is to ensure that service levels are achieved and customer expectations are met or exceeded. Reporting Relationships The IT Service Desk Manager reports to...
Project Manager - HR Solutions & Service Delivery PMO Support Job purpose As PMO Support for HR projects you will be responsible for providing guidance, coordination, analysis and management to PMO activities. You’ll aid in the creation and maintenance of a uniform approach to project management, business analysis, testing, training and solution deliver and serve as a change agent for continuous i...
We are an Emergency Service Company based in Woburn MA dedicated to excellent customer service. We are looking to hire an Emergency Service Manager. Male or female to manage, estimate and supervise crews in emergency water damages, fires and board ups. This is a hands – on position. Must have good communication skills Customer service background Responsible for all emergency service crews, project...
As the Global Service Manager, you will lead a virtual team of subject matter experts and will be responsible for managing the lifecycle. Responsible for reporting out to C level executives and perform trend analysis within our complex environment. Working closely with key stakeholders, Incident Managers, IT Managers, and IT Product/Service Owners. As the Global Service Manager, you are responsibl...
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I am trying to get my first assistant manager position and a company I dont work for.. are the chanc...
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I am pursuing Masters in Public Health and I was looking that Health Services Managers tend to make the most out of this profession. Also, it is on the administration side, which I am interested in. ...
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Customer Service Manager
$22,880.00 - $84,800.00
Typical Salary for Customer Service Manager in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Manager
Maintains customer satisfaction by providing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
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