Duties include: establishing positive interactions with Santee Lakes’ guests and members of the local community; assisting in accepting reservations and registering campers and groups; participating in promotional/marketing campaigns; assisting customers by phone, in person online, or by mail; researching and providing resolution for guest concerns; assisting in the planning and implementation of various recreational activities, programs and special events; preparing and processing a variety of correspondence, documents and forms; receiving payments and user fees; accurately processing daily deposits; maintaining files, records and contracts; ordering office supplies and retail convenience store merchandise and preparing purchasing and receiving documents; observing, explaining, communicating and/or enforcing Santee Lakes policies, rules and regulations; monitoring vacancies at campground; performing routine inspection of facilities and identifying and removing potential safety hazards; summoning and facilitating response of local law enforcement agencies; assisting with the coordination and supervision of Santee Lakes volunteers; and such other duties as may be assigned. Skills: Reading, writing and performing mathematical calculations at the level required for successful job performance; Using diplomacy, tact and firmness in dealing with the public; Understanding and carrying out oral and written instructions; Establishing and maintaining effective relationships with those contacted in the course of work; Working irregular hours, varied shifts, weekends and holidays, often alone; Operating Padre Dam vehicles and mobile telephone; Remaining calm in stressful situations; Adhering to established procedural and safety requirements of the job as a constant job behavior and to use good judgment in responding quickly and reasonably to unanticipated personal safety problems; Using office equipment such as phones, copiers, fax machines; Basic computer operations and programs; Communication, interpersonal skills as applied to interaction with co-workers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.