Document and disseminate Aftermarket Critical Customer Requirements, in support of parts & services development with filters, fluids, oils and grease Collect, prioritize, and document unmet customer needs, with a focus on where we lose and the reasons why to drive action in the form of new product introduction and/or new market introduction Define & recommend optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership requirements Work with Machine Product Groups and the Fluids & Filters Component Product Groups to ensure aftermarket parts & service new product introduction deliverables are met Along with Service Marketing, develop customer messaging – key attributes and value proposition Develop & Deliver Dealer Aftermarket Parts & Services Sales Training – Develop content and provide expert training to the dealer community in addition to the internal sales force Represent aftermarket voice of customer & voice of business & contribute to Enterprise Component Strategy projects How You’ll be Successful (Basic Qualifications) Parts marketing or sales, product support or field experience with dealers Ability to travel internationally 25-50% of the time Customer focus and service excellence skills for go to market support activities Effective communication and relationship management skills to collect voice of customer/dealer/business Influencing and problem-solving skills for effective value selling and product application Additional Skills and Experience for Success (Desired Qualifications) Project management experience: black belt preferred Excellent presentation and interpersonal skills Ability to engage with all levels of an organization to motivate and enable change Ability to mentor, coach, and/or persuade others on new methods of product application, and new technology Key Duties Summary: Voice of Customer/ Dealer/ Business Manage solicited and unsolicited voice of customer (VOC) and summarize into library Own global Unmet Customer Needs and Critical Customer Requirements (CCR) Manage prioritized opportunities with component groups in Construction Industries segment Collect competitive intelligence and provide landscape Support Leadership Table Dependency velocity and closure Go To Market Support: Owns Aftermarket VOC, CCR, Training and Go-to-Market for component new service development (NSD) or re-launch Owns Aftermarket VOC, CCR and Training for Lifecycle Services Validate Component NSD or Re-Launch price & parts sales to users alignment with target regions Unique selling proposition development of components Develop training plan and content for component NSD or new product introduction (NPI) Support component NSD/NPI Core Content (Marcom) development Product Application & Value Selling Provide product and application expertise Develop core training materials and related dealer sales tools for aftermarket Deliver instructor-led value selling training for aftermarket Manage consolidated competitive testing requests with component groups Lead Aftermarket Dealer Specialist Forums How We Support You (Employee Benefits) Our goal at Caterpillar is for you to have a rewarding career. The F&F Product & Marketing Consultant is the primary contact for the Worldwide Product Manager, The Life Cycle Manager, and the Field Team responsible for Sales regarding Aftermarket offering, CI customer requirements, and product value selling and application subjects.