Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products Generates leads, update members on travel and insurance specials, and provides travel information Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer Responds to customer inquiries and refers to agent when appropriate Provides a high level of administrative support to Travel and Insurance Agents during peak periods Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel Conducts outbound promotional calls for insurance and /or travel products Participates in a team environment to promote customer satisfaction and consistent service following the customer service models Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Branch Customer Service and Sales Representatives earn a competitive hourly wage of $15.58 - $18.00 with additional incentives and an annual bonus potential based on performance. PPS, POS, IMS, IPM) and/or membership systems Communicate effectively (verbal and written) with others in a work environment Perform mathematical calculations to accurately perform monetary transactions Work effectively in a Team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work irregular hours including holidays and weekends (may include community events) Work under pressure in a high volume, fast paced customer service environment Work Environment This is an in-office position.