Call Center Jobs in Charlotte, North Carolina - Page 2
GHA TECHNOLOGIES WHEN SERVICE AND DELIVERY COUNT!! Celebrating our 25th Year of Service! Recognized as Microsoft's 2013 Western Regional SMB Partner of the Year Award winner! Check out GHA, and learn why we moved up 157 spaces on CRN's Solution Provider 500 (previously the VAR Business 500) to number 172 in just two years! The Best Compensation Plan in the Industry! Our top Sales Professional...
Specialists in Technical Search P.O. BOX 94 MAHWAH, NEW JERSEY 07430 (845) 371-3500 FAX (845) 371-3030 *****: Tom Bartchak Cisco Voice Engineer Job description Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engin...
Company Confidential Charlotte, NC, 28269
National remodeling & home improvement company is hiring a General Manager for its Charlotte store. We manufacture many of our own products giving us a competitive advantage in the marketplace. We are looking for a partner to grow with us, and this partner will be compensated well! This location has the national support from our manufacturing factory and other direct retail stores (full marketing ...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You're a problem-solver and amazing with customers! You know what it takes to inspire a team to create an incredible customer experience with every interaction. You are able to coach, mentor and lead a team of remote...
Harris Teeter, Inc CHARLOTTE, NC
Part Time PHARMACY TECHNICIAN - Arboretum Shopping Center( Job Number: 1407959) NC-CHARLOTTE Description Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. Responsible for providing customer service and assisting the Pharmacists in filling pre...
Overview: We are currently seeking a Bilingual (English/Spanish) Contact Center Supervisor for our Charlotte Center of Excellence. Responsibilities: Directly supervises a team of call center agents Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management Manages service levels based on client contract agreements Pa...
Overview: We are currently seeking Call Center Agents for our Charlotte Center of Excellence. Responsibilities: Handle inbound customer care calls Gather data and document proper systems per customer requirements Responsible for basic customer and team communication via e-mail, memos and voicemail Any other duties as assigned Requirements: Customer Service and/or Collection experience Gen...
Fifth Third Bancorp Charlotte, NC
GENERAL FUNCTION: Selected Candidate will attend a 3-4 month on-boarding and education program that includes rotations in Operations, Sales and Service, Small Business or Preferred and Sales Management and a capstone project. The role will provide arobustlearning approach for successful candidates to prepare for a Financial Center Manager role. This program will require the ability to travel w...
Description General Summary: Responsible for a variety of functions within the operations the Shared service center including the answering of incoming phone calls, and handling Team member emails and voicemail messages in a timely fashion. Additional responsibilities are delegated by a team lead and/or supervisor. These responsibilities are tailored to the department and depend upon daily workf...
Chiquita Brands International , Inc. Charlotte, NC
Consumer Response Center Supervisor Position Summary: The Consumer Response Center Supervisor is responsible for managing the Consumer Response Center team and is expected to lead the implementation of processes and process improvements to support changing business needs. The Supervisor is expected to be the subject matter expert for department policies and procedures. This role will maintain a ...
Allstate Charlotte, NC
Description Bilingual-Spanish Associate Support Center Manager Position available in Charlotte, N.C. Tentative Start Date: 10/31/14 Work Schedule: To Be Determined (must be able to work flexible hours - 1st or 2nd shift/ nights and/or weekends may be required) Minimum Salary: %2446,500.00 (plus an additional 5% Language differential) and an additional 10% if working a permanent 2nd shift sched...
Description General Summary: The HR Contact Center Representative resolves 80-90 percent of HR-related inbound inquiries (calls, self-service tickets) into the HR Service Center. He or she accepts inquiries via the telephone and online, and continuously strives to provide not only the correct answer, but in a way that helps the inquirer clearly understand the resolution and feel supported and co...
iQor Charlotte, NC, 28201
Handle inbound customer care calls Gather data and document proper systems per customer requirements Responsible for basic customer and team communication via e-mail, memos and voicemail Any other duties as assigned Requirements: Customer Service and/or Collection experience General PC knowledge Ability to work in a fast-paced environment and multi-task Must be detail oriented and possess ...
Fifth Third Bank Charlotte, NC, 28201
GENERAL FUNCTION: Selected Candidate will attend a 3-4 month on-boarding and educationprogram that includes rotations in Operations, Sales & Service, Small Business or Preferred andSales Management and a capstone project. The role will provide arobustlearning approach forsuccessful candidates to prepare for a Financial Center Manager role.This program will require the ability to travel within the ...
Family Dollar Stores, Inc. Charlotte, NC, 28201
General Summary: Responsible for a variety of functions within the operations the Shared service center including the answering of incoming phone calls, and handling Team member emails and voicemail messages in a timely fashion. Additional responsibilities are delegated by a team lead and/or supervisor. These responsibilities are tailored to the department and depend upon daily workflow, and ofte...
A Center Physician for CSL Plasma performs those duties which are necessary to provide medical oversight to Medical Staff Associates. This role is intended to support the Center Medical Director, and may be called upon to perform any one of the responsibilities listed below on an as needed basis. Main Responsibilities and Accountabilities: Reviews, understands and complies with all CSL Plasma Se...
A Center Medical Director for CSL Plasma provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates. Usually serves as the primary center physician registered as the Laboratory Director with the Food and Drug Administration (FDA). Main Responsibilities and Accountabilities: Serves as the primary physician for reporting to the F...
JOB TITLE: Medical Leave Contract Role for Benefits Verification/Authorization Specialist JOB DESCRIPTION: Verifying benefits and obtain any necessary authorizations for all procedures using system-generated queues. Obtaining benefits and authorizations using payer websites and direct calls. Documenting all information obtained from payer during verification calls Notifying patients by letter...
Job Overview: Provides technical support via telephone, email and in person of hardware and software technologies to the organization's computer users. Utilizes strong written and verbal communication skills and strong customer service skills.Configure and installs software for IT users' desktop software and hardware. Responsible for the installation and rollout of new software packages, upgrades...
General Summary: Security Officer is responsible for ensuring safety, security and compliance with all of Family Dollar's Loss Prevention rules and regulations. Security Officer is responsible for all assigned areas which include the Guardhouse, Front Desk and Warehouse/Roving. Principal Duties & Responsibilities: Monitor and authorize entrance and departure of employees, visitors, truck driver...
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Part Time Career Tools
Call Center Agent
$18,720.00 - $38,563.00
Typical Salary for Call Center Agent in Charlotte
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Agent
Receives and processes customer requests by answering phone calls; referring customers to appropriate personnel.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Data Entry Skills
Provides customer service by responding to customer inquiries; providing information; referring customers to the appropriate personnel.
Informs clients by explaining procedures; answering questions; providing information; replying to correspondence.
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