Call Center Jobs in Columbus, Ohio
Customer Service Representative Available Shifts: 2:30pm -11:00pm 3:30pm - 12:00am Under limited supervision the Customer Service Representative delivers effective execution of service and marketing strategies, and provide administrative support to consultants. No direct reports. Reports to Supervisor. Must possess the ability to: · Deliver consistently excellent customer service over the phone an...
Responsibilities: 85 - 90% of this position is answering inbound calls while: Identifying and resolving any escalated customer or store concerns in a timely and professional manner, and responding to/redirecting calls as appropriate Being attentive to the needs of the customer as a trustworthy member of the team Resolving customer inquiries each Customer Care representative will be prompted to up-...
Call Center Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account informa...
Must have a Managed Healthcare background! The Regional Director, Member Services is responsible for the continued development and enhancement of a Member Services department in a Managed Healthcare Call Center setting, including the implementation of standard processes, policies and procedures. You will work closely with the health plans leadership to ensure compliance with all company regulatory...
Sears Home Improvement Products and Services, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is one of America's largest home improvement companies for siding and windows installation with operations in 45 states. Our products include siding, custom manufactured and installed windows, custom home entry doors, kitchen remodeling, custom cabinet refacing and Heating V...
POWER UP YOUR CAREER with Safelite Group We’re looking for Part Time Inbound Telephone Sales Representative to join our team! This is a base + commission sales position that answers inbound calls from customers inquiring about auto glass solutions. If you love to build rapport and educate customers on our value proposition this could be the place for you!! Increase your income by using your persua...
SAFELITE AUTOGLASS CALL CENTER IS NOW HIRING! JOIN US AT OUR ON-SITE UPCOMING JOB FAIR Thursday, July 17, 10 a.m. – 1 p.m. 2231 Schrock Road Columbus, OH 43229 Power up your career by joining the industry’s award winning Call Center team. Safelite® is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly gro...
Technical Support Product Specialist JOB SUMMARY: Interact with consumers to provide information in response to inquiries about products and services. Customer Service representative will help educate consumers on products as well as handle and resolve complaints, while meeting Key Performance Indicators on a monthly basis. Essential DUTIEs: 1. Handle incoming calls, emails, letters, and chat sess...
Nationwide Insurance is looking for Claims Customer Services Reps for our Dublin, Ohio Claims Call Center to take auto/homeowner claim loss reports from policyholders and others. Qualified candidates must be able to work weekends, holidays, catastrophes and additional hours as needed. Permanent schedules will be determined at time of hire and may qualify for 10% or 15% shift differential. Salary:...
A class action lawsuit company is currently hiring a large class that will be starting on Saturday! $15/Hr This position will be in a high volume call center and candidates will be assisting with claim information. Qualified candidates will have previous customer service experience. In order to be considered please submit your resume to be reviewed. Although training will start on Saturday, the po...
We are currently seeking a Contact Center Supervisor for our Columbus Center of Excellence. Job Duties: Directly supervises a team call center agents Provides and documents performance feedback through side-by-side coaching, performance reviews, goal setting and deficiency management Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace; cons...
NCO, an EGS Company, is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. NCO provides services through...
Openings: 5 Work Schedule: Shift work with rotation including weekends and holidays Camelot Services is seeking Data Center Maintenance Technicians for our clients new 24/7 data center in Columbus, Ohio. These individuals will be responsible for maintaining the data center environment and ensuring all customer server environments are secure, operational and highly available through continuous proa...
One of the NATIONS LARGEST ELECTRIC UTILITY needs. SUBSTATION ENGINEER - ASSET HEALTH CENTER– Major Electric Utility Gahanna, OH 43230 (Columbus, o-HI-o area) SEND RESUME TO: ->>***** Call Bob Kelly anytime ->>>>>614 799-2424 CONTRACT POSITIONS – LONG TERM – OPPORTUNITY HIGH PAY JOB DESCRIPTION: -EXPERIENCE- Substation equipment including transformers, circuit breakers, batteries Su...
Support Center Supervisor, Second Shift Requires weekend day availability and work hours from 3:30 PM - 12 AM Columbus, OH The Call Center Supervisor will be responsible for the day to day performance of the call center representatives within their assigned team. Responsibilities: Plan and review procedures and improvement processes Accountable for delivering Key Performance Indicators measures to...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the p...
PetSmart is a Fortune 500 Company that embraces diversity and offers opportunity for growth. At PetSmart you’ll be joining the nation’s leading pet retailer. Our vision is to provide Total Lifetime Care for every pet, every parent, every time. We are seeking candidates who enjoy working in a team environment as an integral part of our supply chain network. SCOPE AND RESPONSIBILITIES: DC Supervisor...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking a place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
HR Call Handling Specialist. A part time, three month contract opportunity is available with our Columbus, Ohio client for an HR Call Handling Specialist (hours 9am to 1pm Monday through Friday). This role requires the individual be bi-lingual in Spanish and English. Responsibilities include: • Resolves client issues, concerns and inquiries through phone, fax and email regarding HR processes and p...
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training a...
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Part Time Career Tools
Call Center Agent
$19,240.00 - $35,360.00
Typical Salary for Call Center Agent in Columbus
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Agent
Receives and processes customer requests by answering phone calls; referring customers to appropriate personnel.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Data Entry Skills
Enters customer information into database; updates databases with changes as needed.
Informs clients by explaining procedures; answering questions; providing information; replying to correspondence.
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