Customer Service Jobs

Customer Service Job Overview

Customer service jobs exist across the employment spectrum. Customer service representatives serve as the main point of contact between a business and its customers, whether the business is a retail store, a healthcare facility, a restaurant or any number of other businesses that have frequent contact with the public. Inbound call center jobs are a prominent player on the customer service job scene. Some typical duties of customer service representatives include:
  • Greeting customers and helping them navigate through a store.
  • Helping customers solve common problems and referring them to management when necessary.
  • Handling cash and credit card transactions.
  • Telling customers about current promotions and new products.
  • Handling customer complaints.
  • Other tasks, depending on the specific industry and company guidelines.

Customer Service Job Education Requirements

Some customer service jobs, such as entry-level positions in retail or grocery stores, do not have lofty education requirements; many do not even require a high school degree or GED. Other jobs, however, call for more. Bank tellers and store managers, for example, require at least a high school diploma, and many employers prefer candidates who have at least some college under their belts.

Customer service jobs in healthcare often require specialized knowledge in medical terminology and practices.

Customer Service Job Market

The Bureau of Labor Statistics points out that projected job growth for customer service representatives is average, with a 13 percent increase expected between 2012 and 2022. The fastest growth is expected in call centers, which have a projected 38 percent increase.

Many types of customer service jobs have a high turnover rate, which brightens the prospects for anyone looking to secure a job. Candidates with great person-to-person and computer skills are what employers keep an eye out for.

About 20 percent of customer service jobs are part-time, and many companies take on seasonal employees during the busiest times of the year.

Customer Service Job Salary Information

Entry-level customer service positions in retail stores may offer around minimum wage; some, however, give opportunities for employees to earn more via spiffs and commission. The median salary for all customer service jobs is $14.70 per hour.

Earning potential is greater for experienced retail store managers and customer service representatives who work for insurance carriers. According to the BLS, the latter earn a median wage of $16.44 per hour. Less than 10 percent of customer service representatives make more than $24.00 per hour.

Customer service jobs are available across a variety of industries, and these jobs can be a good way to earn some extra cash. However, for passionate people with some higher education, customer service can lead into a rewarding career.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 837103
“Taking Your Career to New Heights!” Providing professional, exceptional, and distinctive marketing campaigns throughout the Southern New Jersey / Philadelphia Region. The Invictus Group is a sales and marketing firm contracted by Fortune 500 clients to maximize their growth and customer services. Our direct marketing methods are capable of reaching 90%-99% of our client's specific target market...
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
“Taking Your Career to New Heights!” Providing professional, exceptional, and distinctive marketing campaigns throughout the Southern New Jersey / Philadelphia Region. The Invictus Group is a sales and marketing firm contracted by Fortune 500 clients to maximize their growth and customer services. Our direct marketing methods are capable of reaching 90%-99% of our client's specific target market...
American Specialty Health is searching for exceptional customer service professionals to join our high volume call center to assist our members by providing exceptional customer service nationwide for our specialty network programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in...
Customer Service Representative Want to join a dynamic company and begin an exciting career in international business? Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. It is a recognized global brand, providing customers with fully-integrated logistics and containerized transportation services...
P&C Account Representative - CSR We’re seeking a highly motivated individual with a solid P&C background to join our growing team! In this position you will be responsible for day-to-day servicing and selling of accounts in our P&C department. The successful candidate will have the following: Current P&C license Prior Agency Customer Service/Sales experience Must be proficient in all lines o...
MON HEALTHCARE (MHC), a leading supplier of home medical products has the following full time opportunities available: CUSTOMER SERVICE/ PURCHASING REPRESENTATIVE This position is responsible for ensuring inventory availability, for purchasing, and for maintaining positive interaction with vendors, customers, and callers regarding our array of home medical products. Requires High School Diploma or...
We do sales and marketing for Fortune 500 companies THIS IS AN ENTRY LEVEL POSITION with MANAGEMENT potential! This past year, we have acquired more business from our clients than we can handle and therefore we are looking for key players that have experience in customer service to help contribute to our current expansion. Our main focus is developing strong managers who we have trained from the...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Company Confidential Campbell, CA, 95008
Commercial Lines Customer Service Rep/Account Manager - Customer Service Expert Job Label:Bozzuto - AM-2 We are looking for the right career minded people who have the desire to grow with us. Located in downtown Campbell, our office offers an opportunity to work in a busy and stimulating work environment with long-term potential. We are an established business with a great reputation and a deep ...
Please submit your resume by clicking the APPLY NOW We are currently hiring entry level individuals with good communication skills with customers. These skills have shown to be transferable and create a faster path towards success within our business. Current candidates are applying for our entry level position which focuses on the development of that individual into a management role. The follow...
Customer Service Rep, CSR, Logistics Customer Service Representative – Logistics company in Seattle, WA seeks two (2) Customer Service Representatives to represent the company in a professional manner to customers, vendors, and the general public. These are full-time, temp-to-hire positions where you will earn $12 to $15 an hour, depending on your experience. You will normally work Monday to Frid...
SIGNS NOW.... High pace sign shop has an immediate full time opening for a CSR (Customer Service Representative). Position requires assisting with the phone, e-mail requests, walk in customers, order entry and estimate write ups. Candidate must have excellent communication and computer skills and the ability to multi task. Apply in person at Signs Now, 700 20th St. Rockford, IL. 61104 or e-ma...
Downers Grove (Southwest Suburbs of Chicago) - Customer Service / Administrative / Clerical - Customer Service Rep - Up to $13.00 per hour to start… Our client, a successful supplier of products for the food and beverage industry, has an immediate opening for a Customer Service Rep. Your duties will include: · Learning the products of the firm and protocol within the call center · Taking order...
Wheeling/Mount Prospect Area (Near North Suburbs of Chicago) - Customer Service / Management - Customer Service Manager - Up to $60,000… Our client, a leader in the healthcare and beauty industries, has an immediate opening for a Customer Service / Team Leader. Your duties will include: · Learning three business lines with over 2000 products in total · Functioning as a "working manager" within...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
Are you a Customer Support Representative or Customer Service Professional looking for a new career? Imagine yourself as the voice of a major company. Your ease with people is winning new customers. Your communication skills are positively impacting the success of the company and you're appreciated and rewarded for it. You're also earning pay worthy of your expertise and can depend on a full benef...
This class starts October 13, 2014. JOB SUMMARY: Learns to service commercial insurance business via direct (inbound) telephone and internet contact with current customers in multiple states. Learns to provide counseling regarding insurance needs and product availability. Will become specialized in all commercial and/or Agribusiness lines. RELATIONSHIP: Reports to Supervisor/Manager. JOB RESPON...

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Part Time Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

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