Customer Service Jobs

Customer Service Job Overview

Customer service jobs exist across the employment spectrum. Customer service representatives serve as the main point of contact between a business and its customers, whether the business is a retail store, a healthcare facility, a restaurant or any number of other businesses that have frequent contact with the public. Inbound call center jobs are a prominent player on the customer service job scene. Some typical duties of customer service representatives include:

  • Greeting customers and helping them navigate through a store.
  • Helping customers solve common problems and referring them to management when necessary.
  • Handling cash and credit card transactions.
  • Telling customers about current promotions and new products.
  • Handling customer complaints.
  • Other tasks, depending on the specific industry and company guidelines.

Customer Service Job Education Requirements


Some customer service jobs, such as entry-level positions in retail or grocery stores, do not have lofty education requirements; many do not even require a high school degree or GED. Other jobs, however, call for more. Bank tellers and store managers, for example, require at least a high school diploma, and many employers prefer candidates who have at least some college under their belts.

Customer service jobs in healthcare often require specialized knowledge in medical terminology and practices.

Customer Service Job Market


The Bureau of Labor Statistics points out that projected job growth for customer service representatives is average, with a 13 percent increase expected between 2012 and 2022. The fastest growth is expected in call centers, which have a projected 38 percent increase.

Many types of customer service jobs have a high turnover rate, which brightens the prospects for anyone looking to secure a job. Candidates with great person-to-person and computer skills are what employers keep an eye out for.

About 20 percent of customer service jobs are part-time, and many companies take on seasonal employees during the busiest times of the year.

Customer Service Job Salary Information


Entry-level customer service positions in retail stores may offer around minimum wage; some, however, give opportunities for employees to earn more via spiffs and commission. The median salary for all customer service jobs is $14.70 per hour.

Earning potential is greater for experienced retail store managers and customer service representatives who work for insurance carriers. According to the BLS, the latter earn a median wage of $16.44 per hour. Less than 10 percent of customer service representatives make more than $24.00 per hour.

Customer service jobs are available across a variety of industries, and these jobs can be a good way to earn some extra cash. However, for passionate people with some higher education, customer service can lead into a rewarding career.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 861637
Customer Service – English and Spanish/English Bilingual Opportunities Overview: We’ve all been there… there is a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… a...
Nashville-based Insurance Company seeks several Non-licensed Customer Service Representatives to work at their In-bound Call Center. Requirements: Good listening skills High attention to detail Self-motivating Sales ability Call center experience Computer software knowledge For this position, the pay will be $13/hour; assignment duration will be 8 weeks with the possibility of going longer...
“Taking Your Career to New Heights!” Providing professional, exceptional, and distinctive marketing campaigns throughout the Southern New Jersey / Philadelphia Region. The Invictus Group is a sales and marketing firm contracted by Fortune 500 clients to maximize their growth and customer services. Our direct marketing methods are capable of reaching 90%-99% of our client's specific target market...
American Specialty Health is searching for exceptional customer service professionals to join our high volume call center to assist our members by providing exceptional customer service nationwide for our specialty network programs. By responding to customers’ inquiries and providing information regarding all aspects of the members’ association with ASH, this position will play an integral role in...
“Taking Your Career to New Heights!” Providing professional, exceptional, and distinctive marketing campaigns throughout the Southern New Jersey / Philadelphia Region. The Invictus Group is a sales and marketing firm contracted by Fortune 500 clients to maximize their growth and customer services. Our direct marketing methods are capable of reaching 90%-99% of our client's specific target market...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
Elgin Area - Customer Service / Administrative - Customer Service and Order Entry - Up to $16.00 per hour… Our client, a specialty printing firm, has an immediate opening for a Customer Service/Order Entry Specialist. The job duties will include: · Learning the services of the firm · Taking orders from customers via phone, fax and email · Verifying customer order information · Interpreting a...
Planet Fitness has some of the best employees in the industry. If you are energetic, passionate and dedicated, then we've got a place for you! Our fast-paced environment is dedicated to providing the best customer service in a fun, rewarding environment. Our wicked cool staff is what makes Planet Fitness a great place to work. Our New Philadelphia Club has the following positions available : * Me...
Please submit your resume by clicking the APPLY NOW We are currently hiring entry level individuals with good communication skills with customers. These skills have shown to be transferable and create a faster path towards success within our business. Current candidates are applying for our entry level position which focuses on the development of that individual into a management role. The follow...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
We do sales and marketing for Fortune 500 companies THIS IS AN ENTRY LEVEL POSITION with MANAGEMENT potential! This past year, we have acquired more business from our clients than we can handle and therefore we are looking for key players that have experience in customer service to help contribute to our current expansion. Our main focus is developing strong managers who we have trained from the...
Nashville-based Insurance Company seeks several Licensed Customer Service Representatives to work at their In-bound Call Center. Required: Active TN license in Life a & Health Good listening skills High attention to detail Self-motivating Call center experience preferred This position will pay $18.75/hour; assignment duration will be 5-6 months. You will be need to be able to work any 8 hou...
Company Confidential Campbell, CA, 95008
Commercial Lines Customer Service Rep/Account Manager - Customer Service Expert Job Label:Bozzuto - AM-2 We are looking for the right career minded people who have the desire to grow with us. Located in downtown Campbell, our office offers an opportunity to work in a busy and stimulating work environment with long-term potential. We are an established business with a great reputation and a deep ...
Customer Service / Restaurant Experience? Customer Service Position! Entry Level Sales and Management! - Ideal for individuals with customer service and / OR restaurant experience. Although this is neither a restaurant nor a hospitality job, per se, crucial skills are developed in these industries. WWW.MIDWESTDEVELOPMENTCORP.COM Midwest Development Corp is a premiere, privately owned and operat...
DescriptionViking Resource Group has an immediate opening for an experienced Customer Service Team Manager at a growing manufacturing firm located in the Torrington, CT area. The right candidate will have 8+ years of experience in customer service in a manufacturing or technology environment, plus at least 3-5 years of management experience. Duties and Responsibilities: Supervises, trains and co...
Lake Forest Area (North Suburbs of Chicago) - Customer Service - Customer Service / Order Entry Specialist - Up to $18.00 per hour to start… Our client, a national provider of medical equipment, has an immediate opening in their Customer Service department. The job duties will include: · Learning the products of the firm · Taking inbound calls from hospitals and medical centers across the USA ...
Job Description: This Customer Service Position Features: ? Opportunity For Advancement ? Fun Working Environment ? Great Benefits Plus great training! Rewarding position as Customer Service Representative for a well-known local organization. This high-end Retail company offers opportunity for advancement, a fun working environment, full-time hours and a great benefit package after just 60 d...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Customer Service/Call Center Manager Norwalk, CT Contract Unspecified Apply Apply Customer Service/Call Center Manager Norwalk, CT Contract Unspecified Apply Job Details We are a regional construction firm that also does demolition and carting. As we grow we are looking for a working customer se...
Position Summary With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and c...
Founded in 1963, AAMCO has experienced significant and dynamic growth over the last 50 years. Now, with over 800 stores, AAMCO continues to define innovation; in our service and products. With 98% consumer awareness – AA [BEEP] [BEEP] MCO – AAMCO is truly an American icon, earning the trust of the driving public for generations. CUSTOMER SERVICE MANAGER- Give us the energy and drive, and we'll g...

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Part Time Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

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