Duties include providing call center callers with timely, accurate, and customer-focused claim information, solicit information needed to perfect the claim, consistently deliver a superior level of customer service, document the claim system, work with the STD, SDI, AM, LTD, Life and AD&D products, and perform well in a remote call center team environment. Work as a team to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence.