Basic experience with Windows · Hands-on experience with MS Office Applications, Edge and Outlook · Basic experience with Dell & HP laptops and desktop computers, · Ability to learn and work within Active Directory user, group and computer accounts · Ability to learn basic troubleshooting and support of PC hardware and peripherals, such as printers · Knowledge of security applications including antivirus software a plus · Knowledge of Blackberry, Android and iPhone a plus · ServiceNow -M365. · Customer Service experience, Microsoft Office suite Active Directory, ServiceNow ticketing software, remote troubleshooting · Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration -Basic knowledge of the Windows 7 and 10 operating system and ticketing systems.