Call Center Test Project Manager Jobs

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1000+ Call Center Test Project Manager jobs found on Monster.

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Role: Call Center Project Manager Location: Tampa, FL Type: Contract Duration: 12+ months Job Description: Experis has an opening for a Call Center Project Manager for a large financial client in Tampa, FL. This is a great opportunity to work for a large reputable company with the latest available technologies. Requirements Experienced PM with Telephony/Call Center Technology Experience. L...
Our client is currently seeking a Call Center Project Manager. This would be a very hands on role with one of the largest financial firms in the U.S. The ideal candidate will: Manage all components of the project life cycle: scope definition and management, planning, estimating, analysis, development, testing, and implementation. Develop relationships with business owners & key contributors, com...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Select Portfolio Servicing, Inc a Credit Suisse company is an industry leader in residential mortgage loan servicing with a portfolio of over 400,000 national loans. Our commitment to compliance, excellent customer service and superior investor relations has positioned us for sustained success. Manager, Call Center Operations Execute strategies to manage call center operations including: employe...
eBay Enterprise helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. eBay Enterprise’s comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
Kelly Services in Columbia, Missouri is looking for great candidates to be telephone interviewers. This position does not require selling or collections of any kind. Basic responsibilities: 1) Contact the general public by phone or other means of data collection to conduct interviews using a computer-assisted telephone interviewing (CATI) software for a variety of social projects. 2) Follow app...
Description Responsible for maintaining Distribution Partner sales and inventory database, plus provide reporting analytics, subject matter expertise (SME), and operational support relating to data functionality, business process workflow, and business intelligence initiatives for Merial’s Customer Care function. Administer Territory Alignment and Merial Customer Account assignment efforts as th...
Description Purpose The IS Director - Call Center Technologies will set IS strategy for the Merial Call Center & Customer Operations. This person will partner with the Head of Merial’s Customer Service to ensure we provide the right technology to enable the call center vision of having customers view Merial as the benchmark for Service in the Animal Health industry, while being an example of Bes...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work. This is a key role in our strategy to deliver a best in class Service Desktop for our Member and Provider Call Centers. In addition to contrib...
GE Capital Kettering, OH
Role Summary/Purpose In this role, the Team Leader Portfolio Control is responsible for managing a team of approximately 20 nonexempt employees, coaching, developing, motivating and delivering correction action when necessary. Supervisory responsibilities, leadership of people in all work activities. Nature of impact by ensuring the quality of the task/services/information provided by self and ot...
The Front Line Manager is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and area of impact is...
GE Capital Merriam, KS
Role Summary/Purpose The Front Line Manager is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others...
Startuphire Horsham, PA
Reports to: Sr. Director, Global Consumer Marketing Role: Marketing professional with experience in the development, execution and management of a third party call center in support of Direct-to-Consumer (DTC) inbound and outbound marketing programs. Demonstrate strong project management skills and implement multi-faceted, complex direct marketing programs. Knowledge of Privacy and Regulatory r...
Aetna Inc. Hartford, CT
Job Description The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in thi...
Overview: The primary purpose of this role is to manage the training function for operational training for the company. This includes needs assessment, design, development, delivery and evaluation of courses for employees of all levels using a variety of methods including classroom, online and blended learning techniques. This position also works closely with business units to align with core com...
Atrilogy Torrance, CA
PROGAM MANAGER CALL CENTER - LONG TERM CONTRACT - SOUTHERN CA A client of Atrilogy Solutions Group is seeking an experienced Program Manager of Call Center to drive several large enterprise projects with parallel dependencies. The Program Manager is responsible for successfully delivery and program oversight for multiple concurrent large to very large complex projects. Business or project experie...
The Call Center Manager oversees, supervises, and coordinates the activities of the Corporate Workplace Solutions Center (CWSC). The purpose of Call Center Manager role is to provide management oversight and leadership for a Customer Service Representative (CSR) team by driving service delivery, process efficiency and employee engagement. In addition, the Call Center Manager oversees technology pr...
DaVita, Inc. Brentwood, TN
Description This position leads and manages the VillageHealth Disease Management Program in a designated market or geographical region including financial management, risk management, quality initiatives, outcomes, and performance measurements. This position provides leadership and direction to ensure safe, efficient, therapeutic, and ethical patient care, teammate efficiency and productivity, an...
GE Capital Kettering, OH
Role Summary/Purpose In this role, the Team Manager is responsible for managing a team of approximately 20 nonexempt employees, coaching, developing, motivating and delivering correction action when necessary. Supervisory responsibilities, leadership of people in all work activities. Nature of impact by ensuring the quality of the task/services/information provided by self and others. Area of imp...
Accenture USA, NC
Description Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. People in our Client & Market career...

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