Call Center Test Project Manager Jobs
1000+ Call Center Test Project Manager jobs found on Monster.Jobs 1 to 20 of 4523
Description: You love to challenge the status quo. You thrive on exceeding goals, always making things better than you found them, and impacting the lives of others for the better. At UnitedHealth Group, you can bring your passion for always seeking a better way and join us on a mission to help people live healthier lives. As a Senior Project Manager, you'll work along side a team that is of the ...
Collabera Inc. Scottsdale, AZ
5 years of technology project management experience. Additional Job Details: High level Job Description: ** Seasoned Project Manager needed to support testing methodology governance for Contact Center Technology application development efforts. ** Responsibilities include but are not limited to: - Lead a team of testers for moderate to complex projects - Setting expectations for QA and partner...
You love to challenge the status quo. You thrive on exceeding goals, always making things better than you found them, and impacting the lives of others for the better. At UnitedHealth Group, you can bring your passion for always seeking a better way and join us on a mission to help people live healthier lives. As a Senior Project Manager , you'll work along side a team that is of the highest calib...
eBay Inc. Melbourne, FL, 32901
eBay Enterprise helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. eBay Enterprise’s comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
The Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities. What does Overhead Door have to ...
POSITION DESCRIPTION This position is responsible to work as a Plan Representative for Mental Health related benefits and serve as a primary liaison between enrolled Medicare beneficiaries and the organization in order to provide Member or Provider education, issues resolution, and customer satisfaction. Coordinates care across settings and providers. Conduct medication reviews. Communicate telep...
The Sales Integrity Manager will supervise and coordinate a team of Sales Integrity Specialists responsible for statistical analysis of sales data, identification and communication of sales trends, and the evaluation and/or validation of Direct Sales Call Expectation violations. Skills, Experience, and Requirements: Bachelor's degree from four year college or university; six plus years of experi...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function manage and are accountable for professional employees and/or supervis...
Monitors all incoming and outgoing customer calls ensuring that they are answered timely, courteously and accurately. Provides guidance to the customer service team when handling more complex customer calls/issues and or concerns. Handles customer service problems or complaints that the agents are unable to resolve. Supervises staff including training, performance monitoring, and coaching. Sche...
This key position will be responsible for developing, executing and managing strategic projects supporting Direct Sales residential business. The Senior Manager will have responsibility for managing improvement and expansion projects for our Sales CRM (SCRM) scripting and desktop ordering tool, planning and executing the deployment of SCRM across additional lines of business, completing and optimi...
Description: If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work. This is a key role in our strategy to deliver a best in class Service Desktop for our Member and Provider Call Centers. In addition to contrib...
Aetna Inc. Hartford, CT
Job Description The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in thi...
Overview: The primary purpose of this role is to manage the training function for operational training for the company. This includes needs assessment, design, development, delivery and evaluation of courses for employees of all levels using a variety of methods including classroom, online and blended learning techniques. This position also works closely with business units to align with core com...
DaVita, Inc. Brentwood, TN
Description This position leads and manages the VillageHealth Disease Management Program in a designated market or geographical region including financial management, risk management, quality initiatives, outcomes, and performance measurements. This position provides leadership and direction to ensure safe, efficient, therapeutic, and ethical patient care, teammate efficiency and productivity, an...
TeleTech Tempe, AZ
All Jobs » Operations Manager, Service Delivery - Automotive Call Center Operations Manager, Service Delivery - Automotive Call Center (01C7E) Tempe, Arizona, United States US The Service Delivery Manager is responsible for managing the operations and assigned functional role in an effort to increase the operational and financial effectiveness of the Service Delivery Center with specific accoun...
Position: Sr. Call Center Manager - HR Direct and Workforce Administration Location: Billerica, MA Reports to: Head of HR Services NA, Billerica Main tasks and responsibilities Manage a team of seven employees focused on providing HR support to 5000+ employees in the US and Canada including: Responding to employee inquiries via toll free telephone number and employee portal. Inquires include ...
Kaiser Permanente is dedicated to enhancing health care delivery through state-of-the-art information tools and top-notch talent. The experts at Kaiser Permanente Information Technology are at the heart of that mission and you can be one of them. If you are excited about working with cutting edge technology and have the right blend of creativity and experience, consider the following opportunity w...
GE Capital Kettering, OH
Role Summary/Purpose In this role, the Team Manager is responsible for managing a team of approximately 20 nonexempt employees, coaching, developing, motivating and delivering correction action when necessary. Supervisory responsibilities, leadership of people in all work activities. Nature of impact by ensuring the quality of the task/services/information provided by self and others. Area of imp...
Accenture USA, NC
Description Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. People in our Client & Market career...
CSC IRVING, TX
Description Desired individual will have a strong background in monitoring calls and work flow for accuracy and call flow with proper procedure. Should possess knowledge of FDCPA regulations related to auto collections and customer service as well as repossession. Ideal candidate must have attention to detail and be able to work independently. This candidate will be responsible for call calibrati...
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Project Management Career Tools
Call Center Test Project Manager
$29,120.00 - $156,000.00
Typical Salary for Call Center Test Project Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Test Project Manager
Develops new call center applications by determining service and technology requirements; managing projects; supporting call center production; leading project team members.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Meets cost standards by monitoring expenses; implementing cost-saving actions.
Accomplishes project requirements by orienting, training, assigning, scheduling, coaching employees.