Call Center Test Project Manager Jobs

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1000+ Call Center Test Project Manager jobs found on Monster.

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his position is more marketing centric than IT MUST have expereince with call centers CORE EXPERIENCE NEEDED Call Center Sales and/or Service – understands how operations in call centers work, agents, training, deployment timing. Marketing experience – retention, saves, winback, existing customer upsell Project Management Must be detailed organized Time management critical Analysis Ability...
eBay Enterprise helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. eBay Enterprise’s comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
Ensures that daily, weekly, and monthly tracking numbers are maintained and made available to managers and supervisors for review. Works to ensure all operational needs in regards to systems are maintained and corrected as necessary. Works with management staff to analyze processes and data to improve efficiencies. Plans, directs and evaluates work flow for the Collections and Customer Service Dep...
Position: Sr. Call Center Manager - HR Direct and Workforce Administration Location: Billerica, MA Reports to: Head of HR Services NA, Billerica Main tasks and responsibilities Manage a team of seven employees focused on providing HR support to 5000+ employees in the US and Canada including: Responding to employee inquiries via toll free telephone number and employee portal. Inquires include ...
Description The Sales Integrity Manager will supervise and coordinate a team of Sales Integrity Specialists responsible for statistical analysis of sales data, identification and communication of sales trends, and the evaluation and/or validation of Direct Sales Call Expectation violations. Requirements Skills, Experience, and Requirements: Bachelor's degree from four year college or universit...
ESSENTIAL FUNCTIONS Monitors all incoming and outgoing customer calls ensuring that they are answered timely, courteously and accurately. Provides guidance to the customer service team when handling more complex customer calls/issues and or concerns. Handles customer service problems or complaints that the agents are unable to resolve. Supervises staff including training, performance monitoring...
Project Manager Location: Phoenix, AZ Specific testing experience. 3 yrs minimum, prefer 5+ Hands on experience with developing test strategy (all components, phases, resources, etc of a projects testing effort). Coordinating or hands on experience with the development of script and individual test plans (tracking the various resources, status, ensuring timelines are met, etc). Managing more ...
Overview: All positions in this project are classified as limited capacity. This means that the duration of your employment with MAXIMUS is based on business needs and based on the contract requirements of the services provided. Successful completion of a drug test as a condition of employment is required. Serves as second-level supervisor for a large contact center staff in support of the gover...
Aetna Inc. Hartford, CT
Job Description The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in thi...
JP Morgan Austin, TX
140099726 Description The VR Lease End Call Center Manager will manage Vehicle Remarketing’s functions related to interactions with consumers and dealers. On the consumer side, this position is responsible to manage the Lease End Consulting (LEC) call center. The manager will oversee a team of three supervisors, and be responsible for the department meeting or surpassing all call productivity, ...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...
The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in this segment with fr...

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Project Management Career Tools

Call Center Test Project Manager

Salaries

$29,120.00 - $156,000.00
Typical Salary for Call Center Test Project Manager
(33 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
42.9%
Master's
19%
High School
14.3%
Certification
9.5%
Some College Coursework Completed
9.5%
Associates
4.8%
(21 Respondents)
Source: Monster.com Careerbenchmarking Tool
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