Call Center Test Project Manager Jobs

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1000+ Call Center Test Project Manager jobs found on Monster.

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JOB TITLE: Customer Service Manager, Access and Patient Support At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Customer Service Management What Customer Service Management contr...
eBay Enterprise helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. eBay Enterprise’s comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
VoIP Engineering evaluates the existing network architecture, evaluates new technologies (in an effort with other organizations) revolving around VoIP solutions respective to Corp Telecom and Call Centers, institutes standard configurations/processes, and acts as tier 2 & 3 support to the NOC and Call Centers organization for VoIP related issues. Responsibilities Tier 2 support for Corporate Cal...
Position: Sr. Call Center Manager - HR Direct and Workforce Administration Location: Billerica, MA Reports to: Head of HR Services NA, Billerica Main tasks and responsibilities Manage a team of seven employees focused on providing HR support to 5000+ employees in the US and Canada including: Responding to employee inquiries via toll free telephone number and employee portal. Inquires include ...
Description The Sales Integrity Manager will supervise and coordinate a team of Sales Integrity Specialists responsible for statistical analysis of sales data, identification and communication of sales trends, and the evaluation and/or validation of Direct Sales Call Expectation violations. Requirements Skills, Experience, and Requirements: Bachelor's degree from four year college or universit...
On July 31, Synchrony Financial reached its goal of an Initial Public Offering (IPO) and was listed on the NY Stock Exchange under the symbol SYF. It was previously known as GE Capital Retail Finance. Synchrony Financial brings 80 years of experience and financial leadership under one new brand. We offer private label credit cards, promotional financing and installment lending and FDIC-insured sav...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function manage and are accountable for professional employees and/or supervis...
Monitors all incoming and outgoing customer calls ensuring that they are answered timely, courteously and accurately. Provides guidance to the customer service team when handling more complex customer calls/issues and or concerns. Handles customer service problems or complaints that the agents are unable to resolve. Supervises staff including training, performance monitoring, and coaching. Sche...
GE Capital Merriam, KS
Role Summary/Purpose The Front Line Manager, Evening Shift is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by ...
The Front Line Manager, Evening Shift is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and ar...
Aetna Inc. Hartford, CT
Job Description The Contact Center Technology Program Manager is a critical role for Aetna’s technology enablement team. This position will require strong business knowledge of a Call/Contact Center environment along with the necessary technologies to support an effortless customer experience. This is an opportunity to join our rapidly growing department and we are looking to drive success in thi...
Test Engineer - Analyst Vertex Inc. is currently looking for a Test Engineer - Analyst to provide professional expertise in test scripting in manual and automated test frameworks, test execution and reporting, allowing for continuous improvement in test efficiency, test cycle times, and completeness of testing coverage. Recommends and assists Test Automation and Execution Manager on various testi...
Marten Transport Billerica, MA
Position: Sr. Call Center Manager - HR Direct and Workforce Administration Location: Billerica, MA Reports to: Head of HR Services NA, Billerica Main tasks and responsibilities Manage a team of seven employees focused on providing HR support to 5000 employees in the US and Canada including: Responding to employee inquiries via toll free telephone number and employee portal. Inquires include policy...
GE Capital Kettering, OH
Role Summary/Purpose In this role, the Team Manager is responsible for managing a team of approximately 20 nonexempt employees, coaching, developing, motivating and delivering correction action when necessary. Supervisory responsibilities, leadership of people in all work activities. Nature of impact by ensuring the quality of the task/services/information provided by self and others. Area of imp...
Accenture USA, NC
Description Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. People in our Client & Market career...
Description Desired individual will have a strong background in monitoring calls and work flow for accuracy and call flow with proper procedure. Should possess knowledge of FDCPA regulations related to auto collections and customer service as well as repossession. Ideal candidate must have attention to detail and be able to work independently. This candidate will be responsible for call calibrati...
DaVita, Inc. Brentwood, TN
Description This position leads and manages the VillageHealth Disease Management Program in a designated market or geographical region including financial management, risk management, quality initiatives, outcomes, and performance measurements. This position provides leadership and direction to ensure safe, efficient, therapeutic, and ethical patient care, teammate efficiency and productivity, an...
Cardinal Health , Inc. Lewisville, TX
Description JOB TITLE: Customer Service Manager, Access and Patient Support At Cardinal Health, we're developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities. Function: Customer Service Family: Customer Service Management What Customer Service Man...
Reverse Mortgage Solutions, Inc. (RMS) is a sister company to Green Tree Credit Solutions and a part of the Walter Investment Management Corporation family of companies. Under the supervision and guidance of the Mortgage Servicing Center Site Manager, the Mortgage Servicing Call Center Manager is responsible for leading, managing, training and motivating the Team Leaders, Customer Service Represe...
Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function manage and are accountable for professional employees and/or supervisors. Impact of...

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Project Management Career Tools

Call Center Test Project Manager

Salaries

$29,120.00 - $156,000.00
Typical Salary for Call Center Test Project Manager
(33 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
42.9%
Master's
19%
High School
14.3%
Certification
9.5%
Some College Coursework Completed
9.5%
Associates
4.8%
(21 Respondents)
Source: Monster.com Careerbenchmarking Tool
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