Call Center Test Project Manager Jobs
Currently, there are no Call Center Test Project Manager jobs available which match this search. You may wish to explore similar job titles on the Project Management jobs page or view related jobs below.
About Aon Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and techni...
eBay Inc. Melbourne, FL, 32901
eBay Enterprise helps companies of all sizes drive commerce growth –delivering exceptional, engaging shopping experiences online and offline. eBay Enterprise enables omnichannel commerce, multichannel retailing and digital marketing for the world’s premier retailers and brands. eBay Enterprise’s comprehensive omnichannel strategies and solutions, including commerce technologies, multichannel opera...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Primary Responsibilities: Coordinates, supervises and is accountable for the daily/weekly/month...
Test Engineer - Analyst Vertex Inc. is currently looking for a Test Engineer - Analyst to provide professional expertise in test scripting in manual and automated test frameworks, test execution and reporting, allowing for continuous improvement in test efficiency, test cycle times, and completeness of testing coverage. Recommends and assists Test Automation and Execution Manager on various testi...
UnitedHealth Group Inc. Phoenix, AZ, 85002
Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company â€“ where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is ...
Accenture USA, NC
Description Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. People in our Client & Market career...
CSC IRVING, TX
Description Desired individual will have a strong background in monitoring calls and work flow for accuracy and call flow with proper procedure. Should possess knowledge of FDCPA regulations related to auto collections and customer service as well as repossession. Ideal candidate must have attention to detail and be able to work independently. This candidate will be responsible for call calibrati...
DaVita, Inc. Brentwood, TN
Description This position leads and manages the VillageHealth Disease Management Program in a designated market or geographical region including financial management, risk management, quality initiatives, outcomes, and performance measurements. This position provides leadership and direction to ensure safe, efficient, therapeutic, and ethical patient care, teammate efficiency and productivity, an...
Description: You're looking to be inspired. We're looking to make a difference. At UnitedHealth Group, we're on a mission to help people live healthier lives and we're looking for ways to drive innovation. As a Senior Project Manager, you'll work to not only challenge the status quo, but change it. If your heart starts pounding when you realize the impact projects will have on people, you have f...
Fidelity National Information Services Saint Petersburg, FL
Call Center Operations Manager - 1405334 Job Summary: Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous customer support services are delivered. Promotes a productive and positive relationship with customers. Serves ...
Cathay General Bancorp Rosemead, CA
Monitors all incoming and outgoing customer calls ensuring that they are answered in a timely fashion, courteously and accurately. Provides guidance to the customer service team when handling more complex customer calls/issues and or concerns. Handles customer service problems or complaints that the agents are unable to resolve. Supervises staff including training, performance monitoring and coa...
Visa Austin, TX
Call Center Manager Location: United States-TX-Austin Organization: Client Support Services Job: Customer Service Job Number :143490 Description This position leads and is responsible for the coaching and development of a team of customer service representatives. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors. A successful man...
Visa Austin, TX, 78719
This position leads and is responsible for the coaching and development of a team of customer service representatives. Employee engagement, coaching and development, as well as delivery of efficiency metrics are must-have behaviors. A successful manager consistently demonstrates an unrelenting focus on delivering and improving the Customer and Teammate experience. World-class service towards engag...
General Electric Phoenix, AZ, 85002
Manage a team of nonexempt Fraud Representatives who take inbound calls and make outbound calls to mitigate Fraud losses. Essential Responsibilities Mentor nonexempt Fraud Representatives through coaching and leadership Lead and coach associates effectively to increase recovery rates. Meet standards and quality processes Implement processes/procedures to ensure compliance Manage productivity, b...
Twilio Inc. San Francisco, CA, 94118
About us: Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications needs. Twilio has virtualized the entire telecommunications infrastructure stack into a set of streamlined cloud APIs, introducing agility, global reach...
Experian Allen, TX, 75002
The Call Center Reporting Manager leads a team of analysts that develop and systemically generate reports, quantifies and measures the impact of policy changes and site performance and can clearly articulate trends and potential areas for improvement. Additionally, this role collaborates with all call center functional areas, lines of business including the Corporate Leadership team to frame opera...
GE Capital Phoenix, AZ
Role Summary/Purpose Manage a team of nonexempt Fraud Representatives who take inbound calls and make outbound calls to mitigate Fraud losses. Essential Responsibilities Mentor nonexempt Fraud Representatives through coaching and leadership Lead and coach associates effectively to increase recovery rates. Meet standards and quality processes Implement processes/procedures to ensure compliance ...
Founded in 1989, Sabre provides customers integrated end-to-end solutions focused around analytics; autonomous systems; command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR); critical infrastructure protection; and cyber. This solutions strategy is built upon the strength of our technical competencies in engineering, information technology, software dev...
JP Morgan Austin, TX
140014595 As a Voice Call Center Toll Free Engineer, You will be responsible work on Complex projects with Project Managers and Lines Of Business to Gather Business Toll Free Requirements and be able to translate those requirements into Complex Network Toll Free Designs By Producing Design Documents Using Pre Defined Toll Free Standards and be able to Configure the Final Design Within The Verizon...
UnitedHealth Group Inc Harlingen, TX
Position Description If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Director Customer Service - Call Center Site Harlingen, TX The Director Customer Service is responsible for the management of all...
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Project Management Career Tools
Call Center Test Project Manager
$29,120.00 - $156,000.00
Typical Salary for Call Center Test Project Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Call Center Test Project Manager
Develops new call center applications by determining service and technology requirements; managing projects; supporting call center production; leading project team members.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attention to Detail
Accomplishes project requirements by orienting, training, assigning, scheduling, coaching employees.
Delivers application to production by evaluating milestone assumptions and conclusions; resolving test design problems; reviewing outstanding issues and discrepancies; evaluating and implementing changes.