Communicate with customers, suppliers and internal Henkel personnel to resolve complaints and aid with the execution of APQP (Advanced Production Quality Planning), PFMEA (Process Failure Mode Effect Analysis), Process Flow and Control Plan and documentation using the customer’s format when required. Assist in execution of customer PPAP (Production Part Approval process) process including, but not limited to coordination and analysis of GR&R, capability, dimensional verification, and visual aids, with the main focus on injection molded products.