Service Delivery Manager Jobs

Service Delivery Manager Overview


The purpose of a service delivery manager is to identify clients’ needs and then determine how to meet them within the context of the business and in a cost-effective manner. Service delivery managers are vital to a wide range of fields, and the job description tends to vary based on that field. Within the retail domain, employers tend to emphasize client relationship building. Therefore, service delivery managers must be effective communicators. They must also be able to teach and guide because it is their responsibility to ensure that junior employees have the knowledge needed to provide service to clients effectively and that they are maintaining the employer’s high standards in the process. People with the appropriate skill set for a service delivery position can fill other roles as well, including retail manager and market researcher.

Service Delivery Manager Education Requirements


Service delivery manager jobs usually require a bachelor’s degree in a business-related field. The field of focus should preferably have an emphasis on customer relations, such as retail management. Positions with small retail outfits, which can serve as entry-level jobs, may only require a two-year degree or equivalent certification. Service delivery managers in retail domains must have a strong appreciation for sales, marketing and customer relations. Managers must be highly professional and effective communicators, teachers and active listeners. These jobs may also have environment-specific requirements, such as a second language in an area where multiple languages is prevalent.

Service Delivery Manager Job Market


The job market forecast for service delivery managers is strong, and high-level positions like these within the retail domain are usually resistant to economic recessions and similar factors. All jobs across the retail spectrum have risen at a rate higher than the average, and assistant service delivery manager positions have become more prevalent.

Service Delivery Manager Salary


Service delivery manager jobs falls under the umbrella of sales manager, and the median average annual salary for that category is $105,200. The bottom average annual salary for these positions is $53,300, and the top average annual salary for manager positions is $187,200.
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1000+ Service Delivery Manager jobs found on Monster.

Jobs 1 to 20 of 151697
General Description: The Account Manager serves as a client communication focal point to assure the highest level of client satisfactionand a mutually beneficial, long-term relationship by providing proactive and reactive task and issues management. They are the client liaison within Core Services, as well as the client advocate. They can communicate with the client in a moderately technical fash...
Multinational Infrastructure Service & Solutions Provider Based in Bridgewater NJ, some local NJ/PA and occasional US/International travel A Global IT Infrastructure Services and Solutions Provider require an experienced Service Delivery Manager (SDM) to lead their Service Desk & Desktop Support offering to a key Pharma client of theirs Americas-wide. You will act as a trusted advisor and be th...
Join one of the Fastest Growing High Technology Companies in the US! Cognizant’s Retail vertical is seeking a talented Service Delivery Manager to join its growing eCommerce team. This role will support a key Retail client, located in Central Massachusetts. (Relocation assistance is offered.) Service Delivery Managers play a significant role in the business and are considered an integral member o...
Company Confidential Miami, FL
Our Client is a multi-billion Fortune 100 in the food and beverage industry, hiring for the LatAm regional office in Miami, FL. Regional - Information Technology Customer Service Manager for LatAM ( reports to Global Service Delivery Director) The CSM is a pivotal member of the Global IS Service Delivery leadership team. The role is accountable for all run-state services provisioned by the IS Se...
Manages and provides guidance to the Call Center Analysts and ensures that the Call Center is kept informed of any changes which would potentially impact customer support. Makes certain the Call Center utilizes the appropriate tools and processes in order to provide world-class customer service. This includes assuring high quality and accurate customer servicing, job standards and efficiency of th...
About Capgemini With more than 130,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultura...
Labor & Delivery – Obstetrics - Nurse Manager– RN – Nurse - $70K+ Labor & Delivery / Obstetrics Supervisor Registered Nurse, RN Seattle, WA Here's an incredible opportunity for a highly motivated and experienced nurse to take on the role as a Labor & Delivery Supervisor at a highly respected, state of the art hospital located in Seattle, WA! Labor & Delivery / Obstetrics Supervisor - This is...
The Amazon Prime program offers customers a premium level of service, offering customers free two-day shipping and a variety of digital benefits including instant videos and music. There are millions of Prime members worldwide and they are some of Amazon’s most active and valuable customers. Our systems are invoked in every physical good purchase made worldwide. The Prime and Delivery Experience ...
Labor & Delivery RN – Registered Nurse – San Francisco Bay Area! – Top Facility – RN – Labor and Delivery – RN – Top$$$!!! · San Francisco, CA Area – Top Hospital! · Primarily Night Shift Openings · Minimum 3 years of recent Labor & Delivery experience required · Idea on money: · 4 yr RN = $50+/hour · With BSN = extra $3/hour; With MSN = extra $5/hour · Looking for qualified nurses who can ...
Faithful+Gould is looking for Project Managers for our growing Workplace Solutions Service Line. Workplace Solutions is an expanding service line designed to achieve business transformations by aligning real estate assets to a business’s strategic goals. The position focuses on supporting organizational transition to an agile working environment. The Workplace Solutions team seeks an energetic and...
Join one of the Fastest Growing High Technology Companies in the US! Cognizant’s Retail vertical is seeking a talented Service Delivery Manager to join its growing eCommerce team. This role will support a key Retail client, located in Suburban-Boston, Massachusetts. Service Delivery Managers play a significant role in the business and are considered an integral member of the client service team. ...
Job Description: Our financial client is seeking a Service Delivery Manager. Responsibilities: -Manage relationship and serve as primary contact between Application Developers, Platform Team, Infrastructure team and GTI -Oversite and coordination of PTO 'Permit to Operate' programs related to supported portfolio of applications. -Understand product service delivery needs for compliance with a...
Are You Looking For A Great Job? Do you enjoy working with great people? The Nutrition Group is seeking Cafeteria Employees for Annville Cleona School District. We need an Elementary School Kitchen Manager, Secondary School Cashier, General Food Service Workers, Subs & Delivery Driver. All shifts include Mon.-Fri. daylight hours. Contact Andrew at (717) 867-7600 ext. 5067 or amsmith@ acschools.org...
Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room...
Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room...
Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room...
Covestic is seeking a Senior Service Delivery Manager to lead a team to deliver technical solutions on-time and with high quality. The candidate will be focused on managing and improving the day-to-day service delivery of the operations team and creating a team-oriented professional culture. The ideal candidate will introduce new processes and re-engineer existing processes, drive efficiencies, an...
Release Manager / Service Delivery New York, NY (Midtown) $100k - $115k A global digital agency is seeking a Release Manager to join their team based in Midtown Manhattan. This position is on a permanent full-time basis and is offering a base salary of $100k - $115k per annum. The Release Manager will be responsible for defining IT strategic direction and ensuring projects reach their milesto...
Service Delivery Manager 6 Month Contract Extensions Possible Orlando, FL In this role you will help with alignment of IT systems/services to the needs of the business. More specifically, the SDM will partner closely with subject matter experts (SME's) to ensure that the project or delivery activities provide the relevant technology solutions and will lead the definition, selection and deploym...
Zensar Technologies is a leading software and infrastructure services and solutions provider with industry expertise across Manufacturing, Retail, Insurance, Utilities, Banking, Financial Services and Government. The company delivers comprehensive services for mission-critical applications, enterprise applications, business intelligence and analytics, business process management and digital enterp...

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Retail Career Tools

Manager

Salaries

$24,960.00 - $109,450.00
Typical Salary for Manager
(2094 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
34.3%
Some College Coursework Completed
25.3%
Master's
13.7%
High School
12.6%
Associates
9%
(2014 Respondents)
Source: Monster.com Careerbenchmarking Tool

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