Service Delivery Manager Jobs
Service Delivery Manager Overview
The purpose of a service delivery manager is to identify clients’ needs and then determine how to meet them within the context of the business and in a cost-effective manner. Service delivery managers are vital to a wide range of fields, and the job description tends to vary based on that field. Within the retail domain, employers tend to emphasize client relationship building. Therefore, service delivery managers must be effective communicators. They must also be able to teach and guide because it is their responsibility to ensure that junior employees have the knowledge needed to provide service to clients effectively and that they are maintaining the employer’s high standards in the process. People with the appropriate skill set for a service delivery position can fill other roles as well, including retail manager and market researcher.
Service Delivery Manager Education Requirements
Service delivery manager jobs usually require a bachelor’s degree in a business-related field. The field of focus should preferably have an emphasis on customer relations, such as retail management. Positions with small retail outfits, which can serve as entry-level jobs, may only require a two-year degree or equivalent certification. Service delivery managers in retail domains must have a strong appreciation for sales, marketing and customer relations. Managers must be highly professional and effective communicators, teachers and active listeners. These jobs may also have environment-specific requirements, such as a second language in an area where multiple languages is prevalent.
Service Delivery Manager Job Market
The job market forecast for service delivery managers is strong, and high-level positions like these within the retail domain are usually resistant to economic recessions and similar factors. All jobs across the retail spectrum have risen at a rate higher than the average, and assistant service delivery manager positions have become more prevalent.
Service Delivery Manager Salary
Service delivery manager jobs falls under the umbrella of sales manager, and the median average annual salary for that category is $105,200. The bottom average annual salary for these positions is $53,300, and the top average annual salary for manager positions is $187,200.
Company Information Atos is an international information technology services company with annual revenues of EUR 8.6 billion and 74,000 employees in 42 countries. Serving a global client base, we deliver hi-tech transactional services, consulting and technology services, systems integration and managed services. With deep technology expertise and industry knowledge, we work with clients across the...
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called...
March 7, 2014 job posting - senior manager About Us RAMP is an exciting boutique provider of end-to-end services to SAP EPM customers; our focus on providing our clients with innovative approaches to their problems and delivering on-time and under budget has led to our phenomenal growth. To continue our growth and commitment to excellence we are adding a key individual to our team. Individuals wil...
Multinational Infrastructure Service & Solutions Provider Based in Bridgewater NJ, some local NJ/PA and occasional US/International travel A Global IT Infrastructure Services and Solutions Provider require an experienced Service Delivery Manager (SDM) to lead their Service Desk & Desktop Support offering to a key Pharma client of theirs Americas-wide. You will act as a trusted advisor and be the p...
SAP Architect and Service Delivery Manager, IBM Corporation, Columbus, Ohio: Set and execute business/IT strategies for infrastructure products and new technology. Build delivery and deliverables defined in the Project Change Request (PCR) process. Develop plans and schedule development, introduction, communication, and maintenance of SAP systems architecture, including applications and infrastruc...
IT Service Delivery Manager, BBP/CI-WD30008397 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasi...
RESPONSIBILITIES: Our client is seeking a Monitoring Service Delivery Project Manager for their Englewood, CO location. Position Overview: As the Monitoring Service Delivery Project Manager in the IMG Service Transition and Operations team, you will use your project management skills to organize and coordinate the project required to apply monitoring configuration changes for multiple business app...
RESPONSIBILITIES: As the Monitoring Service Delivery Project Manager in Greenwood Village, Colorado (CO) on the Transition and Operations team, you will use your project management skills to organize and coordinate the project required to apply monitoring configuration changes for multiple business applications. Your work will include the development of project plans/maintenance schedules, coordin...
NOW HIRING FOR OUR NEW STORE OPENING IN FLORENCE, OREGON O'Reilly Auto Parts has 57 straight years of continuous growth and over 60,000 team members at more than 4,200 stores and 25 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. Positions now available: ASSISTA...
Real Estate Software Service Delivery Manager - Virtual-WD30008251 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strate...
RESPONSIBILITIES: Our client is seeking a Backup/Recovery Service Delivery Manager in Aurora, Colorado (CO). Position Description: As a Service Delivery Manager, you will be responsible for ensuring the IBM BUR team delivers the production BUR services, including monitoring, managing and measuring the effectiveness of the BUR services, and providing an escalation point for any production issues. U...
The position is a SDM (Service Delivery Manager) Overview: The successful candidate will manage the entire project lifecycle from project definition through implementation. Responsibilities: Establishes effective communication plan with project team and key stakeholders. Provides day-to-day direction to project resources. Ensures effective change management occurs throughout the course of the proj...
HSI is seeking a Service Delivery Manager for a contract to hire opportunity for a client of ours in Manhattan. POSITION SUMMARY The Service Delivery Manager is responsible for managing, maintaining, administering and monitoring the technical environment for the local OpCo to include desk side support, corporate network, systems, telecom in order to insure maximum system up-time and minimal disrup...
Job Description : Essential Function To enhance the expectations of internal/external customer experience by overseeing the Service Delivery Team that manages the performance of service to clients as per agreed contract and to ensure that service levels are achieved. • Provide strategic lead and direction in service management provision so to support business running, growth and transformation act...
Job Summary: The mission of Staples Global Business Services (GBS) is to drive improvements in business & technology performance and efficiency through global delivery models and process discipline. GBS helps drive a culture of change with rapid decision making and transformation to support Staples Reinvention. Above all, we are focused on the right talent in the right location at the right cost.G...
NetScout Systems, Inc. is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world's most demanding and complex service delivery environments. With more than 29 years of technology innovation, NetScout continues to lead the performance management market and has dramatically changed how enterprises and service providers optimize and prote...
The Capacity & Service Delivery Senior Business Process Manager is a member of the new Customer Communications and Translation Services team. This team's core objective is improving customers' experiences with Chase by ensuring that all servicing communications are clear, consistent, credible, and reflect the company's brand through language and tone of voice. The Servicing Communications Center o...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
We are seeking a Service Desk Delivery Manager for a permanent position. This position will work onsite supporting our financial client in Jersey City, NJ. Responsiblities: · Managing 24 X 7 Service Desk Operations for a Global Investment Bank · Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities · Provides staff suppo...
WAN Service Delivery Manager Coordinate all aspects of wide area network service delivery management for the corporate Network Services department. Manage staff in procurement and delivery coordination of data, voice services and the associated network equipment including; routers, firewalls and WAN acceleration equipment, and out of band management equipment. Manage global delivery contractors an...
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Retail Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes staff results by communicating job expectations; monitoring results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards; providing adequate training opportunities for improvement.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
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