Service Delivery Manager Jobs

Service Delivery Manager Overview


The purpose of a service delivery manager is to identify clients’ needs and then determine how to meet them within the context of the business and in a cost-effective manner. Service delivery managers are vital to a wide range of fields, and the job description tends to vary based on that field. Within the retail domain, employers tend to emphasize client relationship building. Therefore, service delivery managers must be effective communicators. They must also be able to teach and guide because it is their responsibility to ensure that junior employees have the knowledge needed to provide service to clients effectively and that they are maintaining the employer’s high standards in the process. People with the appropriate skill set for a service delivery position can fill other roles as well, including retail manager and market researcher.

Service Delivery Manager Education Requirements


Service delivery manager jobs usually require a bachelor’s degree in a business-related field. The field of focus should preferably have an emphasis on customer relations, such as retail management. Positions with small retail outfits, which can serve as entry-level jobs, may only require a two-year degree or equivalent certification. Service delivery managers in retail domains must have a strong appreciation for sales, marketing and customer relations. Managers must be highly professional and effective communicators, teachers and active listeners. These jobs may also have environment-specific requirements, such as a second language in an area where multiple languages is prevalent.

Service Delivery Manager Job Market


The job market forecast for service delivery managers is strong, and high-level positions like these within the retail domain are usually resistant to economic recessions and similar factors. All jobs across the retail spectrum have risen at a rate higher than the average, and assistant service delivery manager positions have become more prevalent.

Service Delivery Manager Salary


Service delivery manager jobs falls under the umbrella of sales manager, and the median average annual salary for that category is $105,200. The bottom average annual salary for these positions is $53,300, and the top average annual salary for manager positions is $187,200.
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1000+ Service Delivery Manager jobs found on Monster.

Jobs 1 to 20 of 6252
Job Description : Essential Function To enhance the expectations of internal/external customer experience by overseeing the Service Delivery Team that manages the performance of service to clients as per agreed contract and to ensure that service levels are achieved. • Provide strategic lead and direction in service management provision so to support business running, growth and transformation act...
Additional Location(s) or Information: Research Triangle Park Job Category: Services Level of Experience: Experienced - Non Manager Requistion #: R967334 Description: Managed Services and new consumption models are key to the future growth and profitability of a large part of Cisco's portfolio. With the shift toward "X-as-a-service" consumption, a new group within Cisco Services has been formed an...
Huntsman currently has an immediate opening for a dynamic individual with proven capability as a/an IT Support Service Delivery Manager – Deskside/Onsite Support in the Global Information Technology Division located at our Corporate Administrative Headquarters in The Woodlands, Texas. Essential responsibilities of this position include but are not limited to the following: Leads and directs the On...
Madison, 53713
Brilliant thinking wanted for: MANAGER SERVICE DELIVERY Madison, WI Hewlett-Packard is looking for an experience Decision Support System (DSS) delivery manager who can lead a client facing team to successful delivery. The account maintains and supports an oracle based DSS containing dozens of universes loaded from a wide variety of internal and external sources. Additionally the staff supports ove...
We are looking for someone with broad project, procedure, and compliance knowledge and experience. The position will require someone with the following knowledge and skills: Implementation and enforcement of ITIL process and procedures IT Compliance and audit standards (SSAE 16, SOC2) Project Management Methodologies (waterfall, iterative) 3+ years of experience in a systems support environment fo...
O'Reilly Auto Parts has 57 straight years of continuous growth and over 68,000 team members at more than 4,200 stores and 27 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. STORE MANAGER Responsible for the sales, profitability, appearance, and overall operation...
March 7, 2014 job posting - senior manager About Us RAMP is an exciting boutique provider of end-to-end services to SAP EPM customers; our focus on providing our clients with innovative approaches to their problems and delivering on-time and under budget has led to our phenomenal growth. To continue our growth and commitment to excellence we are adding a key individual to our team. Individuals wil...
Alegeus Technologies, LLC the leading provider of employee benefits debit cards, allowing consumers easy and immediate access to their funds via electronic administration is growing. Alegeus Technologies develops and supports a complicated benefits software package utilizing real time payment network transaction systems. Alegeus Technologies is a profitable mid-sized SAAS technology company focuse...
Description: Come be a part of the Optum Solutions Support and Services Team and play a defining role in the Health Exchange System of tomorrow. We are taking the next step in the evolution of our company by developing and providing advanced enterprise IT solutions to the healthcare industry. Be part of our vision and success and see your ideas come to life! The IT Service Delivery Manager is resp...
Description: Come be a part of the Optum Solutions Support and Services Team and play a defining role in the Health Exchange System of tomorrow. We are taking the next step in the evolution of our company by developing and providing advanced enterprise IT solutions to the healthcare industry. Be part of our vision and success and see your ideas come to life! The IT Service Delivery Manager is resp...
Experis is hiring another Service Delivery Manager for our client in the North Kansas City metro. The role's focus will be to build relationships with partners and business managers, heavily engagement and vendor management focused. Within a culture that encouragesand expectsupward mobility, we seek a leadernot participator, someone desiring to transform with the Company. The ideal candidate will...
Multinational Infrastructure Service & Solutions Provider Based in Bridgewater NJ, some local NJ/PA and occasional US/International travel A Global IT Infrastructure Services and Solutions Provider require an experienced Service Delivery Manager (SDM) to lead their Service Desk & Desktop Support offering to a key Pharma client of theirs Americas-wide. You will act as a trusted advisor and be the p...
SAP Architect and Service Delivery Manager, IBM Corporation, Columbus, Ohio: Set and execute business/IT strategies for infrastructure products and new technology. Build delivery and deliverables defined in the Project Change Request (PCR) process. Develop plans and schedule development, introduction, communication, and maintenance of SAP systems architecture, including applications and infrastruc...
Job Title Service Delivery Manager Position Reporting to Director Location Greenwood Village, Co Company Overview: Virtela, an NTT Communications Company, is the leading innovator in global cloud networking. We deliver award-winning services in managed networks, security, cloud, and IT infrastructure management. The company is known for its outstanding service innovations and customer support, whi...
NOW HIRING FOR OUR NEW STORE OPENING IN FLORENCE, OREGON O'Reilly Auto Parts has 57 straight years of continuous growth and over 60,000 team members at more than 4,200 stores and 25 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. Positions now available: ASSISTA...
MSP Service Delivery Manager – Service Desk Job Title: Service Delivery Manager – Service Desk Department: Managed Services Reports to: Director of Managed Services GENERAL SUMMARY: The Service Delivery Manager – Service Desk is responsible for managing the activities and responsibilities of the Service Desk Delivery area. As a part of the service desk delivery area team, the Service Delivery Mana...
Hello, I am Simmi, Working as a Recruiter in Spectraforce Technologies, a global Staff Augmentation company specializing in development and staffing, both Consulting and Full Time positions. We have an urgent opening for the profile of Manufacturing Solutions Architect with one of our clients located in Troy, MI 48098. If you are interested in the opportunity listed below, please forward an update...
Cloudant, an IBM Company, provides the world’s first globally distributed Database-as-a-Service (DBaaS) for loading, storing, analyzing, and distributing operational application data for developers of large and/or driven web and mobile applications. Delivered as a managed cloud service, Cloudant technology accelerates time-to-market and time-to-innovation because it frees developers from the mecha...
"Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called...
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working - the Collaborative Business Experience - and through a global delivery model called...

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Retail Career Tools

Manager

Salaries

$24,960.00 - $109,450.00
Typical Salary for Manager
(2094 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
34.3%
Some College Coursework Completed
25.3%
Master's
13.7%
High School
12.6%
Associates
9%
(2014 Respondents)
Source: Monster.com Careerbenchmarking Tool

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