Service Delivery Manager Jobs

Service Delivery Manager Overview


The purpose of a service delivery manager is to identify clients’ needs and then determine how to meet them within the context of the business and in a cost-effective manner. Service delivery managers are vital to a wide range of fields, and the job description tends to vary based on that field. Within the retail domain, employers tend to emphasize client relationship building. Therefore, service delivery managers must be effective communicators. They must also be able to teach and guide because it is their responsibility to ensure that junior employees have the knowledge needed to provide service to clients effectively and that they are maintaining the employer’s high standards in the process. People with the appropriate skill set for a service delivery position can fill other roles as well, including retail manager and market researcher.

Service Delivery Manager Education Requirements


Service delivery manager jobs usually require a bachelor’s degree in a business-related field. The field of focus should preferably have an emphasis on customer relations, such as retail management. Positions with small retail outfits, which can serve as entry-level jobs, may only require a two-year degree or equivalent certification. Service delivery managers in retail domains must have a strong appreciation for sales, marketing and customer relations. Managers must be highly professional and effective communicators, teachers and active listeners. These jobs may also have environment-specific requirements, such as a second language in an area where multiple languages is prevalent.

Service Delivery Manager Job Market


The job market forecast for service delivery managers is strong, and high-level positions like these within the retail domain are usually resistant to economic recessions and similar factors. All jobs across the retail spectrum have risen at a rate higher than the average, and assistant service delivery manager positions have become more prevalent.

Service Delivery Manager Salary


Service delivery manager jobs falls under the umbrella of sales manager, and the median average annual salary for that category is $105,200. The bottom average annual salary for these positions is $53,300, and the top average annual salary for manager positions is $187,200.
RSS

67 Service Delivery Manager jobs found on Monster.

Jobs 1 to 20 of 67
Step Up, Stand Out: Advance By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance. Choose a career at Ciber and enjoy an environment where being challenged and rewa...
Expert Global Solutions NCR-Quezon City, TX
Description NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides servic...
Description14053379 QualificationsResponsibilities are driving development of CTI capability and integration into key utility services to achieve 'connectedness' across CTI, sector aligned technology and the business. Infrastructure Service Delivery provides the interface between Business and Technology aligned teams into the wider, horizontal, CTI organization. Service Delivery provides the ‘CTI...
Capgemini Atlanta, GA
Qualifications Propose strategic opportunities to clients, including collaboration with the Account Executive team. Prepare for and participate in the Deal Review, Service Line Review, and Solution Review processes. Provides delivery oversight and is accountable, including vendor components of delivery. Provides oversight of the demand management, demand generation and supply planning process....
Capgemini Atlanta, GA
Qualifications Propose strategic opportunities to clients, including collaboration with the Account Executive team. Prepare for and participate in the Deal Review, Service Line Review, and Solution Review processes. Provides delivery oversight and is accountable, including vendor components of delivery. Provides oversight of the demand management, demand generation and supply planning process....
CitiCorp Credit Services Inc. Long Island City, NY
DescriptionResponsibilities are driving development of CTI capability and integration into key utility services to achieve 'connectedness' across CTI, sector aligned technology and the business. Infrastructure Service Delivery provides the interface between Business and Technology aligned teams into the wider, horizontal, CTI organization. Service Delivery provides the ‘CTI organizational glue’ to...
KarierawFinansach.pl Poland, IN
Service Delivery Manager- French or German Speaker Miejsce pracy/Place of work: Katowice, Krakow About us Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in O...
EMC Corporation Draper, UT, 84020
GENERAL SUMMARY Services professional who provides leadership to the organization in the areas of services strategy and offerings, as well as business performance an execution. Responsible for the development of PS standards, policies, and procedures. Drives utilization, increased revenue, and the delivery of billable engagements for EMC products and services. Has a demonstrated ability to lead b...
Aplitrak Utah, UT
Location: --Utah GENERAL SUMMARY Services professional who provides leadership to the organization in the areas of services strategy and offerings, as well as business performance an execution. Responsible for the development of PS standards, policies, and procedures. Drives utilization, increased revenue, and the delivery of billable engagements for EMC products and services. Has a demonstrated...
Description Responsibilities are driving development of CTI capability and integration into key utility services to achieve 'connectedness' across CTI, sector aligned technology and the business. Infrastructure Service Delivery provides the interface between Business and Technology aligned teams into the wider, horizontal, CTI organization. Service Delivery provides the ‘CTI organizational glue’ ...
• Senior leader for Education Professional Services delivery, managing Apple and partner resources. • Set clear direction for engagement delivery oversight and partner delivery resources that supports the broader Education team and Apple’s strategic vision. • Manage a team responsible for proactively and reactively multiple, simultaneous, large- and small-scale hardware deployments, including so...
Mortimer Spinks Laurel, MS
Service delivery manager/telecoms/billing/product development/customer relationship/wifi/blackberry's/BEZ/B2B/network A Growing & International player within the communication & telecoms sector are offering a world class opportunity for Service delivery manager in London. This is the perfect opportunity to join an innovative & forward thinking environment. If you have experience of being a servic...
Responsibilities are driving development of CTI capability and integration into key utility services to achieve 'connectedness' across CTI, sector aligned technology and the business. Infrastructure Service Delivery provides the interface between Business and Technology aligned teams into the wider, horizontal, CTI organization. Service Delivery provides the ‘CTI organizational glue’ to ensure tha...
Service Express, Inc Atlanta, GA, 30301
We are seeking qualified candidates to provide front-line leadership at our regional offices. Each Service Delivery Manager oversees the day-to-day operations of our Field Service teams at assigned location(s) and works closely with our account executives to ensure customer satisfaction and long-term business relationships with our customers. Experience leading a team in a technical field is essen...
State of Georgia Norcross, GA, 30071
Bachelor's degree (BA or BS); candidates may have a high school diploma with minimum 3 years of direct report management and customer relationship management experience for mid-size organization. 3+ years of experience in Maintenance and/or Managed Services customer relationship management (Line, Management & Executive). 36 Month Experience 12 Years Education Preferred Skills None Given Job De...
Aplitrak Ohio, OH
Location: --Ohio Summary Acts as customer advocate and point person for specified group of Managed Services customers by managing service level performance. Establishes strong relationships with customers and serves as customer advocate for process improvement. Essential Duties and Responsibilities Collaborates with Logicalis support team, Solution Architects, Account Executive’s and internal ...
WFM/Payroll Service Delivery Manager We have the best of both worlds at Ceridian: the opportunities of an enterprise organization combined with the energy and excitement of a start-up. Our product and service offerings include payroll, benefits, tax services, compliance, and employee assistance program. We work with the latest technologies transforming human capital management with an award winni...
Job Description Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, com...
State of Georgia Norcross, GA, 30071
Bachelor's degree (BA or BS). Candidates may have a high school diploma with minimum 3 years of direct report management and customer relationship management experience for mid-size organization. No Experience Required 12 Years Education Preferred Skills None Given Job Description Summary: The SDM will be the primary liaison between their assigned customers and the MSSC. Responsible for overa...
Aplitrak Ohio, OH
Location: --Ohio Summary Acts as customer advocate and point person for specified group of Managed Services customers by managing service level performance. Establishes strong relationships with customers and serves as customer advocate for process improvement. Essential Duties and Responsibilities Collaborates with Logicalis support team, Solution Architects, Account Executive’s and internal ...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Retail Career Tools

Manager

Salaries

$24,960.00 - $109,450.00
Typical Salary for Manager
(2094 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
34.3%
Some College Coursework Completed
25.3%
Master's
13.7%
High School
12.6%
Associates
9%
(2014 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Delivery Manager Articles

Computer and Information Technology Jobs Article Rating
Computer and IT workers are in high demand now and are expected to be among the most sought-after workers in the coming years. Explore IT careers now.
Jobs That Are Hard to Fill -- Even in 2011 Article Rating
Despite economic volatility and high unemployment, some job openings are still hard to fill. Here are six sweet spots for job seekers in 2011.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.50.56-211
eTrustLogo