Service Delivery Manager Jobs
Service Delivery Manager Overview
The purpose of a service delivery manager is to identify clients’ needs and then determine how to meet them within the context of the business and in a cost-effective manner. Service delivery managers are vital to a wide range of fields, and the job description tends to vary based on that field. Within the retail domain, employers tend to emphasize client relationship building. Therefore, service delivery managers must be effective communicators. They must also be able to teach and guide because it is their responsibility to ensure that junior employees have the knowledge needed to provide service to clients effectively and that they are maintaining the employer’s high standards in the process. People with the appropriate skill set for a service delivery position can fill other roles as well, including retail manager and market researcher.
Service Delivery Manager Education Requirements
Service delivery manager jobs usually require a bachelor’s degree in a business-related field. The field of focus should preferably have an emphasis on customer relations, such as retail management. Positions with small retail outfits, which can serve as entry-level jobs, may only require a two-year degree or equivalent certification. Service delivery managers in retail domains must have a strong appreciation for sales, marketing and customer relations. Managers must be highly professional and effective communicators, teachers and active listeners. These jobs may also have environment-specific requirements, such as a second language in an area where multiple languages is prevalent.
Service Delivery Manager Job Market
The job market forecast for service delivery managers is strong, and high-level positions like these within the retail domain are usually resistant to economic recessions and similar factors. All jobs across the retail spectrum have risen at a rate higher than the average, and assistant service delivery manager positions have become more prevalent.
Service Delivery Manager Salary
Service delivery manager jobs falls under the umbrella of sales manager, and the median average annual salary for that category is $105,200. The bottom average annual salary for these positions is $53,300, and the top average annual salary for manager positions is $187,200.
This position reports directly to the Vice President of Client Success & Support. It is responsible for providing Client Success support to all external clients, and within the company, to all departments and groups. This position requires the CSM to focus on supporting the functionality of all products, training, including preparing the client for Production, and ongoing adoption by the client’s ...
Multinational Infrastructure Service & Solutions Provider Based in Bridgewater NJ, some local NJ/PA and occasional US/International travel A Global IT Infrastructure Services and Solutions Provider require an experienced Service Delivery Manager (SDM) to lead their Service Desk & Desktop Support offering to a key Pharma client of theirs Americas-wide. You will act as a trusted advisor and be th...
General Description: The Account Manager serves as a client communication focal point to assure the highest level of client satisfactionand a mutually beneficial, long-term relationship by providing proactive and reactive task and issues management. They are the client liaison within Core Services, as well as the client advocate. They can communicate with the client in a moderately technical fash...
Zensar Technologies is a leading software and infrastructure services and solutions provider with industry expertise across Manufacturing, Retail, Insurance, Utilities, Banking, Financial Services and Government. The company delivers comprehensive services for mission-critical applications, enterprise applications, business intelligence and analytics, business process management and digital enterp...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
Service Delivery Manager, Broomfield, CO 80021 The objective of the Service Delivery Manager (SDM) is to enable the support and delivery of Oracle, Oracle EBS, Microsoft SQL and MySQL database related projects, and Managed Services for customers of all sizes across the US. This position will support multiple customers with a focus on customer satisfaction as well as account growth and retention. ...
Job Description If you are an experienced Service Delivery Manager looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the nation’s biggest companies. Our client has a need for a Service Delivery Manager. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with ou...
RESPONSIBILITIES: Our client is seeking a Backup Administrator/Service Delivery Manager for their Round Lake, IL location. This is a temp to hire role. This is a great temporary opportunity with this company. Overview: This company develops, manufactures and markets products that save and sustain the lives of people with chronic and acute medical conditions. As a global, diversified healthcare ...
About Fujitsu Network Communications Fujitsu Network Communications Inc., headquartered in Richardson, Texas, is an innovator in Connection-Oriented Ethernet and optical transport technologies. A market leader in packet optical networking solutions, WDM and SONET, Fujitsu offers wireless access and transport solutions; a broad portfolio of multivendor network services, as well as end-to-end solut...
. Superior Group is seeking a talented Service Delivery Manager to join our client located in Westminster CO. This will be a full time permanent opportunity The Service Delivery Manager works directly with clients customers and also with clients R&D, Sales, Support, and Professional Services (PS) and has strong working knowledge of initiating, planning, executing, monitoring, and closing of Proj...
Send resumes to: ***** Job Title: Incident Service Delivery Manager Location: Brooklyn, NY Compensation: DOE Assignment Length: Contract- 6-9 months Description: To ensure the effective management and delivery of Critical Incident Management services underpinned by company’s IS “ecosystem” partners. The Incident Manager will ensure that Incident Management services provided by ...
This position oversees and manages the enterprise data center, server and storage platforms for a large global company. Team activities include overseeing all aspects of hosting operations - the data center asset management, hardware and operating system support, security patching, system backup resolution, vendor management, incident management, root cause analysis, new project consultation, mont...
Ensuring that the technical delivery of all services meets quality, scope and service level requirements Managing the customer relationship regarding all aspects of the technical and operational services provided as well as technology initiatives and changing priorities Leading problem resolution efforts and post-incident reviews scope, plan and manage small or routine projects within the IT en...
In this role you will lead a high level team of 6 technicians that provides Level 1-2 phone and email support for SysTrack, our client’s infrastructure monitoring tool. We will be supporting the client’s toolset for their retail customers 24x7x365. Core hours for this role are M-F 5am-5pm with Shared Services team providing support outside those hours.You will be responsible for managing the overa...
Service Delivery Manager The objective of the Service Delivery Manager (SDM) is to enable the support and delivery of Oracle, Oracle EBS, Microsoft SQL and MySQL database related projects, and Managed Services for customers of all sizes across the US. This position will support multiple Datavail customers with a focus on customer satisfaction as well as account growth and retention. The SDM ensu...
GLOBAL SERVICE DELIVERY MANAGER The Select Group’s top client in Lexington, KY is seeking a Global Service Delivery Manager. The position’s primary responsibility is to supervise onshore/offshore teams regarding all Tier 1 and Tier 2 issues. If you desire to work for a great company and expand your career growth in product management, then this may be the job for you! Global Service Delivery Man...
Title: Associate Service Delivery Manager Reports to: Sr. Service Delivery Manager Department Name: Premier One & Managed Services Location : Windsor, CT preferred, will consider Exeter, RI office Position Summary: The Associate Service Delivery Manager (ASDM) is assigned as the primary customer interface for Premier One and/or Managed Services accounts, and also provides support and acts as ...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Real Estate Software Service Delivery Manager - Virtual-WD30008251 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strat...
Service Delivery Manager (SDM) ConnectYourCare is an independent Consumer Directed Healthcare firm that provides administration of health accounts including: Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs), and Flexible Spending Accounts (FSAs) located in Hunt Valley, Maryland. SUMMARY OF JOB: Service Delivery Managers are responsible for managing their team by providin...
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Retail Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes; recommending alternatives.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
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