Service Delivery Manager Jobs
Service Delivery Manager Overview
The purpose of a service delivery manager is to identify clients’ needs and then determine how to meet them within the context of the business and in a cost-effective manner. Service delivery managers are vital to a wide range of fields, and the job description tends to vary based on that field. Within the retail domain, employers tend to emphasize client relationship building. Therefore, service delivery managers must be effective communicators. They must also be able to teach and guide because it is their responsibility to ensure that junior employees have the knowledge needed to provide service to clients effectively and that they are maintaining the employer’s high standards in the process. People with the appropriate skill set for a service delivery position can fill other roles as well, including retail manager and market researcher.
Service Delivery Manager Education Requirements
Service delivery manager jobs usually require a bachelor’s degree in a business-related field. The field of focus should preferably have an emphasis on customer relations, such as retail management. Positions with small retail outfits, which can serve as entry-level jobs, may only require a two-year degree or equivalent certification. Service delivery managers in retail domains must have a strong appreciation for sales, marketing and customer relations. Managers must be highly professional and effective communicators, teachers and active listeners. These jobs may also have environment-specific requirements, such as a second language in an area where multiple languages is prevalent.
Service Delivery Manager Job Market
The job market forecast for service delivery managers is strong, and high-level positions like these within the retail domain are usually resistant to economic recessions and similar factors. All jobs across the retail spectrum have risen at a rate higher than the average, and assistant service delivery manager positions have become more prevalent.
Service Delivery Manager Salary
Service delivery manager jobs falls under the umbrella of sales manager, and the median average annual salary for that category is $105,200. The bottom average annual salary for these positions is $53,300, and the top average annual salary for manager positions is $187,200.
Multinational Infrastructure Service & Solutions Provider Based in Bridgewater NJ, some local NJ/PA and occasional US/International travel A Global IT Infrastructure Services and Solutions Provider require an experienced Service Delivery Manager (SDM) to lead their Service Desk & Desktop Support offering to a key Pharma client of theirs Americas-wide. You will act as a trusted advisor and be the p...
Company Information Atos is an international information technology services company with annual revenues of EUR 8.6 billion and 74,000 employees in 42 countries. Serving a global client base, we deliver hi-tech transactional services, consulting and technology services, systems integration and managed services. With deep technology expertise and industry knowledge, we work with clients across the...
Job Description : Essential Function To enhance the expectations of internal/external customer experience by overseeing the Service Delivery Team that manages the performance of service to clients as per agreed contract and to ensure that service levels are achieved. • Provide strategic lead and direction in service management provision so to support business running, growth and transformation act...
Job Summary: The mission of Staples Global Business Services (GBS) is to drive improvements in business & technology performance and efficiency through global delivery models and process discipline. GBS helps drive a culture of change with rapid decision making and transformation to support Staples Reinvention. Above all, we are focused on the right talent in the right location at the right cost.G...
NetScout Systems, Inc. is the market leader in Unified Service Delivery Management solutions focused on assuring service delivery for the world's most demanding and complex service delivery environments. With more than 29 years of technology innovation, NetScout continues to lead the performance management market and has dramatically changed how enterprises and service providers optimize and prote...
The Capacity & Service Delivery Senior Business Process Manager is a member of the new Customer Communications and Translation Services team. This team's core objective is improving customers' experiences with Chase by ensuring that all servicing communications are clear, consistent, credible, and reflect the company's brand through language and tone of voice. The Servicing Communications Center o...
Job Description All Covered, a division of Konica Minolta is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for companies with between 10 and 100 employees. Our company serves 37 of the top 100 cities in the US and has thousands of clients across every...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
We are seeking a Service Desk Delivery Manager for a permanent position. This position will work onsite supporting our financial client in Jersey City, NJ. Responsiblities: · Managing 24 X 7 Service Desk Operations for a Global Investment Bank · Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities · Provides staff suppo...
WAN Service Delivery Manager Coordinate all aspects of wide area network service delivery management for the corporate Network Services department. Manage staff in procurement and delivery coordination of data, voice services and the associated network equipment including; routers, firewalls and WAN acceleration equipment, and out of band management equipment. Manage global delivery contractors an...
Infrastructure Service Delivery Manager - Hands-on IT leader with the role of building and maintaining the IT infrastructure, including all systems, servers, storage and networks to provide services to the internal customer. This includes technologies from vendors such as Microsoft, VMware, Cisco, Citrix, Red Hat, and HP. This role is also responsible to ensure top-notch service levels for support...
Networking Service Delivery Manager Microsoft team is looking for an experienced Network Delivery Manager to help in Managing and delivering the technical support on Network Hardware, Software, Firewalls, Load Balancers and wireless environment. Mandatory Technical Skills: The candidate must have experience in Information Technology, Networking that form the Network Infrastructure. The following e...
The Manager, IT (Service Support & Delivery) manages all the IT service functions related to service desk management, incident/problem management, service catalog, knowledge management and SLA management. This position assists and supports in change management and IT asset/configuration management (CMDB). Responsibilities include the following: Strategy & Planning · Develops service catalogs; · De...
March 7, 2014 job posting - senior manager About Us RAMP is an exciting boutique provider of end-to-end services to SAP EPM customers; our focus on providing our clients with innovative approaches to their problems and delivering on-time and under budget has led to our phenomenal growth. To continue our growth and commitment to excellence we are adding a key individual to our team. Individuals wil...
Required Skills Architecture, Account Management, Management, Remedy DESCRIPTION *Permanent Position* IT Infrastructure Services Hosting experience is must in Operational environment. The Contract Service Delivery Manager (CSDM) will function as the delivery lead for the outsourced infrastructure support for the client. Responsibilities include acting as a single point of contact, interfacing with...
Noise Consulting Group is experiencing significant growth and looking to expand our Service Delivery management team based throughout the US. THIS IS NOT A PROJECT MANAGER ROLE We are looking to you to have experience with the following: The business impact of any service failure and incidents in order to prioritize areas of focus for service improvements Knowledge of complex systems supporting cr...
About Aon Hewitt Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine he...
Req ID: 46345 Closing Date: 7/09/2014 Hours: 8:00am - 5:00pm Category: ITD Strategy & Service Delivery Manager Estimated Duration: 07/14/2014 - 06/30/2015 Job Description: GENERAL PURPOSE OF THE JOB: The ITD Strategy & Service Delivery Manager (ITSSD) has the overall responsibility to serve as the strategic interface with assigned business units or functional area for the purpose of business techn...
Job Title Service Delivery Manager Position Reporting to Director Location Greenwood Village, Co Company Overview: Virtela, an NTT Communications Company, is the leading innovator in global cloud networking. We deliver award-winning services in managed networks, security, cloud, and IT infrastructure management. The company is known for its outstanding service innovations and customer support, whi...
Position Description The Manager, HR Service Delivery, North America –Central, West, SouthEast and L&R Region is responsible for the effective operation of the end-to-end HR target operating model in North America, supporting the Generalists for the Central, West, SouthEast and L&R Region. The manager will partner closely with the Manager, HR Service Delivery, North America- North and East regions...
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Retail Career Tools
$24,960.00 - $109,450.00
Typical Salary for Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Accomplishes department objectives by managing staff; planning and evaluating department activities; maintaining departmental standards and product knowledge.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes; recommending alternatives.
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