Identify & pursue additional business opportunities by creating new or utilizing existing exception reports such as; new customer account number report, inactive CSA’s, expiring ESC’s, expiring factory warranty, PIP & Safety letter completion report, DBS equipment population list, IMACS new product sales list. •Working directly with service supervisors, technicians, and Coordinators for the purpose of identifying turn around timeline requirements, leveraging additional up sell opportunities, driving the sale, & scheduling of repairs & pm’s; while promoting customer satisfaction through a highly informed customer to create future loyalty.