Desktop Support Analyst Jobs
Desktop Support Analyst Job Overview
A Desktop Support Analyst, also known as a computer support technician, provides on-site or virtual technical support services for clients and employees in business environments. Desktop Support Analysts provide hands-on hardware support, such as connecting computers to the wired network. Individuals in this position also install software, updates and upgrades on the computers and workstations on the network. Desktop Support Analysts may configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.
Desktop Support Analysts provide Help Desk support over the phone through chat services or via remote desktop support applications as well as in person. The Desktop Support Analyst position can require entry level or advanced level skills based on the tier level of support required for the enterprise. Desktop Support Analysts may also be known as computer support specialists, user support analysts and support technicians.
Desktop Support Analyst Educational Requirements
Though a four-year degree is generally not required to become a Desktop Support Analyst, some college is recommended. Certifications, such as CompTIA A+, show employers that the candidate has demonstrated a knowledge of the tasks required for the job.
Desktop Support Analyst Jobs Outlook
Though desktops are largely being replaced by mobile devices, laptops and tablets in the enterprise, the daily tasks of Support Technicians tend to evolve with the organization's needs. Support Technicians should be prepared to expand their skills to include support of mobile devices. Desktop and computer support jobs are expected to increase at a faster rate than other professions and careers; the need for Support Specialists is expected to increase by 17 percent through 2022. Similar positions in this industry include Administrative Support Position jobs.
Desktop Support Analyst Salary
The median salary for a Desktop Support Analyst is about $47,000 per year. A typical analyst's salary ranges from approximately $32,000 to $63,000 annually. Desktop Support positions may also pay an hourly rate when specialized staffing agencies hire support analysts to fulfill on-site client contracts.
The Desktop Support Analyst resolves escalated support issues from the IT Service Desk. Assist and provide technical support of desktop computers, applications, mobile devices, and other related technologies. Support includes analyzing, configuring, resolving software & hardware problems, installation, and testing of computer systems & peripherals within company procedures and guidelines. Activiti...
Candidate should have experience of working in a Wintel server environment, supporting both servers and desktops. It is expected that the chosen candidate will spend 60% time on desktop support and 40% assisting with daily operations of the Windows groups as well as project work. Experience of administering Exchange 2010, VMware, Active Directory, DNS and Server 2008 R2 is highly desirable. The ca...
We are seeking a Desktop Support Engineer for a permanent position with our client in NYC. This is primarily a reactive support and maintenance role but also involves proactively monitoring and looking for improvements to the infrastructure. There will also be opportunities to become involved in projects as we take the infrastructure forward. Daily tasks include building and supporting desktop PCs...
Position: Help Desk / Desktop Support Analyst Job in Cleveland, OH Location: Cleveland, OH Duration: 4 month contract-to-hire Modis, a leader in the IT staffing industry, is working with a client on a Help Desk/Desktop Support Analyst job in the Greater Cleveland, OH area. The Help Desk/Desktop Support Analyst will serve as the escalation point from the initial point of contact. Additionally, t...
RESPONSIBILITIES: Our client is seeking a Desktop Support Analyst in Tampa, Florida (FL). Installer / De-installer Tasks: Remove existing PC and move to centralized collection point Install PC Start user data and profile restoration process Test desktop and complete the Support Checklist Scan desktop bar codes Complete installation information sheet Provide floor support Floor Support Tas...
PC Technician - Desktop Support Analyst Job Description: Providing PC Hardware, Operating System & Application Desktop Integration & Support Services. Working as part of a team, this PC Technician - Desktop Support position offers extensive IT growth & learning opportunity. This is a full time, permanent position, compensation is commensurate based on experience, from 35K to 45K and includes ful...
Duration: 6+ Months Locations: Grass Valley, CA Hours: First Shift If interested please reply to this posting with an updated resume and the best time for you to speak Job Description Skills Required: • experience with PC deployment activity • Minimum 2 years' experience with PC Hardware troubleshooting and repair • Minimum 1 years' experience with direct client interaction • Ability to f...
RETHINK. REDEFINE. REINVENT. We set out to create an organization that provides unparalleled service in the development and execution of business solutions. At NSource we deliver innovative solutions that allow our clients to focus on what matters most. With an approach that recognizes both our employees and our clients as individuals, we make it our business to understand what matters most. DES...
At Reyes Holdings, we are dedicated to being a global leader in food and beverage distribution by delivering unmatched value for our customers while creating an outstanding work environment for our employees. We offer competitive benefits, career growth opportunities and an engaging work environment for our employees. The IT Service Center (ITSC) & Desktop Support Analyst will work in a team to p...
Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for a Desktop Support Specialist for one of our clients in Birmingham, AL. Requirements: Minimum 4 years hands on desktop support experience in a large environment required. Background with Windows 7.0, XP, MS Office Suite, Exchange 2010, TCP/IP, desktop administration. Responsibilities will include install, tro...
Precision Resources, A division of the Trimarc Group, Inc., is currently searching for an experienced Desktop Support Specialist with a previous background in Audio/Video installation, maintenance and troubleshooting. This position is primarily supporting end-users on desktop-related issues. However, there is also an opportunity for someone to become the “go-to” with our client’s internal present...
Philidor Rx Services, LLC is a full-service pharmacy committed to providing excellent customer service. Our dedicated team is comprised of Pharmacists, Pharmacy Technicians, Call Center Agents, Reimbursement Specialists and an IT & Development Department. With a common goal of achieving an incomparable level of service in each department, our team collaborates directly with physicians and patients...
Level II Desktop Support Analyst - Provide 2nd level desktop support for the client - Work closely with satellite support groups to resolve common issues - Proficient in core Microsoft products, including, but not limited to Win XP/Win7/Win8, MS Office 2010/2013, and Internet Explorer - Self-starter eager to get involved in the troubleshooting process - Solid practical knowledge of system and...
Field/Desktop Support Engineer POSITION Provides customer service to an assigned end user base and is responsible for the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software and all configurations. This role is the face of IT and will act as a liaison between IT and the end user for all IT rel...
compensation: $15/hr Desktop Support $15/hour // Long term open ended contract Industry: Transportation Position: Desktop Support Technician Length: Long-term open ended contract Location: Fort Worth, TX Hours: First shift; must be comfortable working an 8 hour shift between 7am-7pm Rate: $15/hour on a W-2 (weekly pay with the option of direct deposit) CompTIA A+ REQUIRED Principal Dutie...
Brand: Aaron's Req# S000018 Description: Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment...
RESPONSIBILITIES: Our partner company is a global real-estate investment firm in Cambridge, Massachusetts (MA) and they are looking to bring in a new Helpdesk Analyst with 2 years of experience and a 4-year degree. On-call rotation will be required as there are 200+ end-users supported globally. You will come in on a 3 person helpdesk team to make a big impact from day one. Keys to success in th...
Florida Family Insurance located in the Southbank area of Jacksonville, FL is searching for an experienced Desktop Support Analyst for an immediate opening. This is a fulltime position offering a competitive salary and a full benefit package including medical, dental, life, STD, LTD and 401(k). Responsibilities: Provides hands-on desktop support of all hardware/software located in one office. P...
· 3-5+ years of experience providing Service Desk phone support · Strong hands on skills with Active Directory, Exchange and Citrix · Technical support and break/fix computer skills with Microsoft Operating Systems: Microsoft XP, Windows 7, Microsoft Office 2003, 2007, 2010, and other Microsoft Productivity Tools · Skilled with anti-virus software, adware, spyware removal · Basic understanding...
Desktop Support Analyst Apex Systems, part of On Assignment the 2nd largest IT staffing Solutions firm in the country has an opportunity for a Desktop Support Analyst role in Cambridge, MA. It is a 3 months W2 contract to full time/perm position and the pay rate is flexible depending on experience. Here are the details: Description of Project: The role of Desktop Support Analyst is to help Empl...
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Technology Career Tools
$20,800.00 - $49,940.00
Typical Salary for PC Technician
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Maintains computer desktop environment by analyzing requirements; planning and implementing desktop rollout projects; installing hardware and software solutions.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Center Experience
Data Center Management
Maintains installation records by documenting procedures used.
Maintains quality service by defining desktop standards; establishing and enforcing organization standards.
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