Desktop Support Analyst Jobs
Desktop Support Analyst Job Overview
A Desktop Support Analyst, also known as a computer support technician, provides on-site or virtual technical support services for clients and employees in business environments. Desktop Support Analysts provide hands-on hardware support, such as connecting computers to the wired network. Individuals in this position also install software, updates and upgrades on the computers and workstations on the network. Desktop Support Analysts may configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.
Desktop Support Analysts provide Help Desk support over the phone through chat services or via remote desktop support applications as well as in person. The Desktop Support Analyst position can require entry level or advanced level skills based on the tier level of support required for the enterprise. Desktop Support Analysts may also be known as computer support specialists, user support analysts and support technicians.
Desktop Support Analyst Educational Requirements
Though a four-year degree is generally not required to become a Desktop Support Analyst, some college is recommended. Certifications, such as CompTIA A+, show employers that the candidate has demonstrated a knowledge of the tasks required for the job.
Desktop Support Analyst Jobs Outlook
Though desktops are largely being replaced by mobile devices, laptops and tablets in the enterprise, the daily tasks of Support Technicians tend to evolve with the organization's needs. Support Technicians should be prepared to expand their skills to include support of mobile devices. Desktop and computer support jobs are expected to increase at a faster rate than other professions and careers; the need for Support Specialists is expected to increase by 17 percent through 2022. Similar positions in this industry include Administrative Support Position jobs.
Desktop Support Analyst Salary
The median salary for a Desktop Support Analyst is about $47,000 per year. A typical analyst's salary ranges from approximately $32,000 to $63,000 annually. Desktop Support positions may also pay an hourly rate when specialized staffing agencies hire support analysts to fulfill on-site client contracts.
Desktop Support Analyst - Corporate/Retail Industry JOB DUTIES: Responsible for troubleshooting, problem solving, and maintaining corporate desktops and other small systems. Responsible for all aspects of desktop system configuration, performance, and operation. Responsible for maintenance, repair, upgrades, enhancements, and configuration of hardware, software, and operating systems, in a net...
Hudson has partnered with a local Government entity in Raleigh, North Carolina to fill a Tier 2 Desktop Support Analyst role. Tier 2 Desktop Support Analyst Specific technical requirements: Minimum of 5-7 years of experience as a Tier 2 desktop-phone support analyst Strong knowledge supporting and configuring Windows XP, Windows 7 , Windows 8, Macintosh OS Experience supporting and configurin...
Desktop Support Analyst-Downtown Chicago-Contract to Hire At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom! Our client is one of America's most established and successful companies seeking a Tech Support resource to test, image and clean PCs, laptops, monitors...
About US: SOAIS aka ArdentERP, Certified Oracle Partner and providing solutions on ERP Technologies including SAP, PeopleSoft and Oracle technologies for our major clients including Fortune 100 clients in US. We are also providing services to the client worldwide including UK, Japan, Singapore and India At SOAIS we provide our client’s expertise built upon years of experience. Our nimble and cus...
Level II Desktop Support Analyst - Provide 2nd level desktop support for the client - Work closely with satellite support groups to resolve common issues - Proficient in core Microsoft products, including, but not limited to Win XP/Win7/Win8, MS Office 2010/2013, and Internet Explorer - Self-starter eager to get involved in the troubleshooting process - Solid practical knowledge of system and...
Desktop Support Analyst - Newark, CA • 1st level support for 200 end users. • Responsible for installing, maintaining, and supporting software and hardware in a Windows environment. • Assists internal users by investigating issues related to hardware, software and network connectivity. • Must be self-starter. Will be only IT staff on site. Must have ability to prioritize tasks and manage time....
Candidates will work closely with other IT Field Operations Desktop Support Analysts and Business Units to deliver IT Desktop solutions that help achieve business goals. JOB DESCRIPTION: • Provide Level 1 desktop support via Service Desk (remote problem analysis and resolution). • Provide Level 2 desktop field support directly onsite for client problem resolution. • Ensure compliance of deskto...
Desktop Support Analyst-Cleveland, OH-Contract Opportunity This role is in support Office 365 deployment / migration. Primary Responsibilities: * Analyze and resolve post-migration end-user issues: Outlook profile creation failures, Logon failures, Mail routing failures, Calendaring issues, general Outlook 2013 issues * Analyze and remediate pre-migration end-user issues: missing Active Direct...
Desktop Support through Phone, Email, Ticketing System and Onsite Service at corporate office sites(Jersey City & Newark, mostly Newark) General understanding on TCP/IP Network MS Active Directory Domain Architecture Desktop OS (Windows XP, Windows 7), MS Server OS (2003, 2008, 2012), MS SQL Microsoft Office Suite Email System Exchange and Outlook, Office 365 General concepts of LAN, WAN, Wi...
AboutWeb LLC. is seeking a skilled LAN/Desktop support candidates. You will work on a team to allow our client to continue to provide daily administration services for the network, hardware, software, local and remote desktops or 400+ users. GENERAL RESPONSIBILITIES Provide the expertise, technical knowledge, and necessary resources to support LAN and Desktop Support activities such as: · Resp...
RESPONSIBILITIES: Our partner company is a global real-estate investment firm in Cambridge, Massachusetts (MA) and they are looking to bring in a new Helpdesk Analyst with 2 years of experience and a 4-year degree. On-call rotation will be required as there are 200+ end-users supported globally. You will come in on a 3 person helpdesk team to make a big impact from day one. Keys to success in th...
Desktop Support 2 year Victoria, TX Requirements Candidate must have a 2-year degree in Computer Science, or Information Systems or equivalent experience. Candidate should have strong communication skills, be an innovative thinker, strong problem solving skills, work well in a team environment, and possess strong customer relationship and customer support skills. Individuals should demonstrate ...
The desktop Engineer is a second-tier technical support role that deals primarily with hardware setups and software installations, as well as moderate to high complexity hardware/software troubleshooting issues escalated from first-tier technical support. Three to five years minimum experience in desktop support is needed to apply. Must possess a working knowledge of desktop and laptop hardware co...
Job Description: Desktop Support Level L2 Experience: 2-4 Years To provide day to day support to ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, mobile devices and other local peripherals. Required Skills: • Working hands-on experience with Windows XP and Windows 7 O/S support • Working hands-on experience with MS Outlook/Exchange a...
Summary of duties: Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurati...
Job Duties include but are not limited to: Monitor desktop and associated network system performance Plan, document, and manage the corporate telephony system and its usage Maintain user accounts and Active Directory security Monitor backups and manage offsite backup storage Maintain local copiers, printers, and peripherals Perform on-site analysis, diagnosis, and resolution of complex deskt...
The Willis Group is hiring a Desktop Support for our direct client in Midland, TX area. This is a Contract to Hire Position with a tentative start date. Qualified candidates should send their resume (Word Format) along with pay rate requirements to Steve Gibeau, ***** Job Summary: Provide On-Site IT support for the Southwest Basin GM. Providing second-line investigation and d...
Our client, a growing insurance firm, is looking for a Desktop Support Analyst with a college degree and 2-5 years of experience providing desktop support in a Windows environment. Candidates must have experience with a ticketing system, active directory and Exchange. Knowledge of VMWare, storage, security, Citrix and SQL would all be pluses. Will be part of a small team responsible for enterpris...
Job Description This HireStrategy client is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government. HireStrategy is currently searching for a Desktop Support Analyst to support a contract to hire opportunity at its headquarters in Rockville, MD. The ideal candidate will have 1-3 years of hands on, help desk/desktop...
Company Confidential Oswego, NY, 13126
MS Windows 7 Migration Specialist / Help Desk Technician Job: Windows 7 Migration Specialist & IT Help Desk Technician Type of Work: Contract Hire, full time, 8-5pm (3 Month Contract) Location: Oswego, NY Compensation: $16 - 17 Hourly We are a leading IT professional services firm that offers network services, software development, and telephony services to our clients, with a heavy emphasis ...
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Technology Career Tools
$20,800.00 - $49,940.00
Typical Salary for PC Technician
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Maintains computer desktop environment by analyzing requirements; planning and implementing desktop rollout projects; installing hardware and software solutions.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Center Experience
Data Center Management
Improves system performance by investigating current environment; recommending solutions; integrating standard solutions.
Establishes and upgrades system by planning and implementing desktop rollout projects; installing hardware and software.
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