Desktop Support Analyst Jobs
Desktop Support Analyst Job Overview
A Desktop Support Analyst, also known as a computer support technician, provides on-site or virtual technical support services for clients and employees in business environments. Desktop Support Analysts provide hands-on hardware support, such as connecting computers to the wired network. Individuals in this position also install software, updates and upgrades on the computers and workstations on the network. Desktop Support Analysts may configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.
Desktop Support Analysts provide Help Desk support over the phone through chat services or via remote desktop support applications as well as in person. The Desktop Support Analyst position can require entry level or advanced level skills based on the tier level of support required for the enterprise. Desktop Support Analysts may also be known as computer support specialists, user support analysts and support technicians.
Desktop Support Analyst Educational Requirements
Though a four-year degree is generally not required to become a Desktop Support Analyst, some college is recommended. Certifications, such as CompTIA A+, show employers that the candidate has demonstrated a knowledge of the tasks required for the job.
Desktop Support Analyst Jobs Outlook
Though desktops are largely being replaced by mobile devices, laptops and tablets in the enterprise, the daily tasks of Support Technicians tend to evolve with the organization's needs. Support Technicians should be prepared to expand their skills to include support of mobile devices. Desktop and computer support jobs are expected to increase at a faster rate than other professions and careers; the need for Support Specialists is expected to increase by 17 percent through 2022. Similar positions in this industry include Administrative Support Position jobs.
Desktop Support Analyst Salary
The median salary for a Desktop Support Analyst is about $47,000 per year. A typical analyst's salary ranges from approximately $32,000 to $63,000 annually. Desktop Support positions may also pay an hourly rate when specialized staffing agencies hire support analysts to fulfill on-site client contracts.
ABOUT THE COMPANY: WidePoint is a leading provider of wireless mobility management, cybersecurity solutions and consulting services. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements. Position ...
A global, prestigious legal services firm is seeking an experienced Desktop Support Specialist. Responsibilities: · Provide second-level support for all users · Maintain and supports PCs and other equipment as needed · Maintain equipment loaner programs, including Blackberries, telephones, PC/Laptops, printers and monitors · Manage the incoming call queue and ticketing system- provide support...
Company Confidential Los Angeles, CA
The company is currently seeking an experienced and capable Helpdesk/Desktop Support Analyst accustomed to working in a fast-paced environment. The Helpdesk/Desktop Support Analyst will work as part of our busy close-knit infrastructure team. This role will be responsible for supporting the corporate infrastructure which includes all user support issues and assist with production and corporate sys...
Desktop Support through Phone, Email, Ticketing System and Onsite Service at corporate office sites(Jersey City & Newark, mostly Newark) General understanding on TCP/IP Network MS Active Directory Domain Architecture Desktop OS (Windows XP, Windows 7), MS Server OS (2003, 2008, 2012), MS SQL Microsoft Office Suite Email System Exchange and Outlook, Office 365 General concepts of LAN, WAN, Wi...
Responsibilities: * Provide daily support based on tasks/request submitted through Remedy and Systems Engineering. * Configure, install and troubleshoot personal computers, Macs, notebooks, PDAs, Blackberries, printers and scanners in a primarily E-commerce environment. * Perform end-user support for desktop and Mac; Applications, including Microsoft Office, standard software and specialty soft...
Provide high level support to in house and remote users; as well as assist in Systems and Network Administration. Troubleshoot software and hardware issues, provide financial application support, and manage rollouts and installs. Seeking a motivated candidate with excellent communication and interpersonal skills, a Bachelor’s Degree in Computer Science or similar field is highly preferred. Please...
Modis has a Contract to Hire Desktop Support Job opportunity in Melville, NY. We are looking for HelpDesk/Desktop Support consultant to fill a Contract to Hire opportunity in the Savannah, GA area. The HelpDesk/Desktop Support Job responsibilities include: 2 to 5 years Helpdesk/Desktop support experience Experience troubleshooting connectivity issues by phone Certs not necessary…A+ and Network+...
Company Confidential Rochester, NY, 14606
MS Windows 7 Migration Specialist / Help Desk Technician Job: Windows 7 Migration Specialist & IT Help Desk Technician Type of Work: Contract Hire, full time, 8-5pm (5 Month Contract) Location: Rochester, NY Compensation: $16 Hourly We are a leading IT professional services firm that offers network services, software development, and telephony services to our clients, with a heavy emphasis on...
Philidor Rx Services, LLC is a full-service pharmacy committed to providing excellent customer service. Our dedicated team is comprised of Pharmacists, Pharmacy Technicians, Call Center Agents, Reimbursement Specialists and an IT & Development Department. With a common goal of achieving an incomparable level of service in each department, our team collaborates directly with physicians and patients...
Company Confidential Francisville, KY, 41048
Job title: Desktop Support Tech location: Hebron, KY - 41048 duration: 7 months JOB DESCRIPTION: Under minimal supervision provides front-line support to end users for installation, repair and preventative maintenance of personal computers, network infrastructure and related systems. This support may be provided on-site or remotely as needed. Installs, configures and troubleshoots desktop syste...
Title :Desktop Support Location :Findlay, OH Duration : 6+ Months Below is the JD: · Prime responsibility is to handle incidents/problems (system or database or infrastructure or network) of medium complexity based on KEDB/SOP. · Ensuring that SLAs are met and there are no customer complaints. · The individual can handle issues with lot more independence and can suggest, implement services, ...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Desktop Support Analyst Long Beach, CA Contract N/A Apply Apply Desktop Support Analyst Long Beach, CA Contract N/A Apply Job Details If you are a Desktop Support professional with at least three years of enterprise-level experience, please read on! Based in Rancho Dominguez, California we are ...
Networking Results is seeking to fill a full time position for a Systems Technician. The Systems Technician is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The position requires daily customer interaction and documentation of efforts. ·Communicate ...
Job Duties include but are not limited to: Monitor desktop and associated network system performance Plan, document, and manage the corporate telephony system and its usage Maintain user accounts and Active Directory security Monitor backups and manage offsite backup storage Maintain local copiers, printers, and peripherals Perform on-site analysis, diagnosis, and resolution of complex deskt...
The Willis Group is hiring a Desktop Support for our direct client in Midland, TX area. This is a Contract to Hire Position with a tentative start date. Qualified candidates should send their resume (Word Format) along with pay rate requirements to Steve Gibeau, ***** Job Summary: Provide On-Site IT support for the Southwest Basin GM. Providing second-line investigation and d...
Position Qualifications Education/Learning Experience Required: Associates Degree, Technical certification (A+, MCP and MCDST) and/or equivalent work experience. Desired: Bachelor’s degree in Computer related field Work Experience Required: Minimum 2 - 5 years of experience in a technical support role within an information technology department. Desired: IT customer care background, Hands on...
Outstanding opportunity for a IT Support Tech. with prestigious firm in the Baltimore area. Our client is seeking someone who has great people and technical skills to assist their user community with Level II support.You will be responsible for Windows 7 and Office 2010 Suite, Active Directory, Direct Access and Citrix, PCs, laptops, printers and copiers. Additionally you will be responsible for t...
Desktop Support Analyst for well established regional Healthcare provider. Assist with direct patient care by demonstrating strong knowledge of inforamtion systems including both clinical an dmanaged care applications. Contribute to the success of the practice by planning and performing medium to large scale computer projects for the organization. ROLES AND RESPONSIBILITIES Workstation Hardware...
Job Summary Support team works directly with portfolio managers, research analysts and other investment professionals providing the tools and technology that enables them to perform job duties with little down. This is a strategic role and required candidates to think quickly on their feet and handle time sensitive and stressful scenarios. Support team provides quick and efficient resolution for ...
The Desktop Support Analyst will perform the following duties and responsibilities: •Provide subject-matter expertise on Windows and Mac OS X to the user community. •Troubleshoot hardware, software and networking issues on laptops and desktops. •Administer tier-2/3 support tickets and handle escalations from the help desk. •Support users both in person and by phone. •Assorted project work inc...
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Technology Career Tools
$20,800.00 - $49,940.00
Typical Salary for PC Technician
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Maintains computer desktop environment by analyzing requirements; planning and implementing desktop rollout projects; installing hardware and software solutions.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Center Experience
Data Center Management
Maintains quality service by defining desktop standards; establishing and enforcing organization standards.
Supports clients in the removal of viruses and trojan horses, and resolves unwanted issues relating to Microsoft Windows, and other various desktop applications.
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