To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”. Tasks to focus primarily upon call center technologies (e.g., Genesys, Nuance, etc. ) product suite, but an overall implementation involves issues that span the breadth of IT it may touch on cloud computing, hardware, virtualized hardware, operating systems, software, telephony, or network.