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Desktop Support Technician Jobs in Raleigh, North Carolina

3 jobs

This position provide 1st and 2nd tier support to Plants for Human Health (PHHI) customers for computers, printers, networking, and active directory and Casper object management and assignments. This position requires demonstrated knowledge of PC and Mac hardware and software support skills with the ability to work independently, and to assess, analyze and pro-actively respond to technical request...
Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting...
Essential Job Duties: The Desktop Support Tech Lead reports to the Desktop Support Team Manager and is responsible for providing day-to-day operational oversight of staff technicians, overall management of the support queue, overseeing call escalation and issues around call escalation, and ensuring calls are being resolved quickly and efficiently. The Tech Lead focuses on the day-to-day specifics...