Three years of experience or a Bachelor's degree in technical field; Must have strong interpersonal skills and advanced knowledge of Windows and Apple Mac platforms; Proven track record of servicing Mac OS systems built with Intel chips and the new silicon chips; Experience setting up Apple computers; Proven track record of servicing Windows 10 and 11 O/S systems; experience imaging Windows computers; Experience installing and maintaining AV systems for classrooms; Computer Help Desk experience; and. Set up, upgrade, troubleshoot, and image computer systems running Windows 10/11 and macOS; Understand computer systems, mobile devices and other technical systems; Install, configure and maintain classroom technologies including projectors, control panels, TVs and Apple peripherals such as iPads, iPhones, and Apple TVs; Install, replace, and configure computer hardware such as storage drives, RAM, expansion cards, motherboards, processors, displays, and peripherals, etc.