Help Desk Analyst Jobs
This position is located in our DC, Washington facility General Dynamics is seeking a Tier 1 Help Desk Analyst. This position supports the Washington Metropolitan Area Transit Authority's (WMATA) 11,000 employees with basic IT support of their desktop PCs to include basic operating system support (Windows XP/7), Microsoft Office 2007, local/network printer setup, password resets for PeopleSoft, M...
This position is located in our DC, Washington facility Candidate MUST possess any two (or equivalent) of the following certifications: A+, MCP, HDI Support Center Specialist, Network+, or ITIL v3 Foundation. CERTIFICATIONS ARE REQUIRED TO BE CONSIDERED FOR THIS ROLE General Dynamics is seeking a Tier 1 Help Desk Analyst. This position supports the Washington Metropolitan Area Transit Authority...
Help Desk Analyst Omaha, NE or Hagerstown ,MD 6 Months Contract to Hire Job Description: The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in orde...
CAI (Computer Aid, Inc) is global IT Services Firm that is currently managing active engagements with over 100 Fortune 1000 companies and government agencies around the world. Specific CAI offerings include balanced outsourcing solutions, Legacy Support, Application Development, Knowledge Capture, Desktop Services and Managed Staffing Service. Job Title: Help Desk Analyst Duration: Long term Lo...
Help Desk Analyst Job Label:SF_HDA The Help Desk Analyst will help end users, supervisors, managers, and executives to resolve IT related issues, with an eye towards resolving long term issues. This position is expected to exercise significant ingenuity and flexibility while carrying out these job duties. About Summit Funding: Summit Funding was founded in 1997 by President and CEO, Todd Scrim...
Randstad is a highly respected, leading placement agency with offices throughout the United States and around the globe. We help companies find the best people for their organizations to positively impact productivity and profitability. We are currently seeking a HELP DESK ANALYST to start immediately in our Folsom, CA office. Responsibilities: The successful candidate will be primarily respons...
Column Technical Services is looking for Help Desk Analyst for a Contract to Hire Opportunity in the Northwest Suburbs. Below are the details. If interested and qualified, please send an updated resume to *****. Candidates must be able to work in the United States without sponsorship. Help Desk Representative – Level 1 6 Month CTH Rate/Salary DOE Primary Location - US-IL-Schaumb...
This position is located in our MA, Needham facility Receives calls from statewide customer user base at centralized help desk and NSOC (network and security operations center). Open Remedy trouble ticket and process ticket following work instructions. Perform initial troubleshooting and triage tickets. Review and update Remedy tickets with latest status and track to closure of ticket. Monitor al...
The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone an email support to end-users for employee access, password resets, desktop computers, server, custom applications, and hardware. The incumbent may interact with network and server services, software systems engineering and/...
Randstad Technologies is actively seeking candidates for Full-Time Help Desk Analyst positions for our client in New Albany, OH. The shift/hours are as follows: 1st shift; 2nd shift and 3rd shift openings HDI Certification is a huge plus Candidate needs to be very articulate, sharp and energetic. Must be able to pay attention to detail and the ability to follow processes and procedures. Experi...
Help Desk Analyst Fast paced computer services firm seeks Help Desk - Service Desk personnel to support a large client's internal technical call center in the New York City area. Position requires extensive phone support of end users with various operating systems and application software. Products include MS WIN 7 / XP, MS Office Suite 2010 / 2007, Outlook –Active Directory and Novell Client 6....
TSP, Inc. is a certified minority-owned business (MBE) headquartered in Dallas, Texas. We offer a wide range of IT business solutions to several Fortune 500 customers which enable differentiators improving business competitiveness. These offerings include: Managed IT Services, Storage Services, and Industrial Services. We are currently looking for a Help Desk Analyst that can ensure customer and ...
The Help Desk Specialist will provide outstanding IT customer service and is responsible for providing technical assistance and support related to computer systems, hardware, or software for up to 50 users. This is an amazing opportunity for someone who wants a great work/life balance with outstanding benefits. Great bonus potential! Required Skills: Passion for working with the latest technolog...
Are you passionate about working in a team environment? Do you take ownership to deliver the best? Do you enjoy working with a team to achieve higher levels of performance? Do you enjoy utilizing your knowledge and creativity to better your company? If you answered yes to these questions, then Western Federal Credit Union is the place for you! Western is one of the nation’s leading credit unions...
Apex Systems has a need for a Help Desk technician. They will be supporting internal employees on a host of technologies, mainly Windows XP (soon to be 7), password resets, exchange, printer issues, network issues, ghosting, blackberry and iPhone, and 3rd party apps. SKILLS REQUIRED: Excellent oral, written and professional communication skills. Superior troubleshooting, analytical and logical th...
Position: Help Desk Analyst Description : Provides end user support on a variety of moderately complex technical issues. Candidate should have the ability to be a proactive team player in a fast paced environment that can identify, research and resolve technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem...
Title: Help Desk Anaylst Location: Niles, IL Duration: Contract until End of Year Compensation: 15-18$ /hr W2 Start: ASAP Description: Consultants will be working with the field employees over the phone for a variety of mechanical and/or software issues. The consultant should complement these skills with excellent customer service, organized written communication (which includes typing skill...
Interactive Business Systems has partnered with a Cincinnati company to locate a help-desk analyst for a contract position starting almost immediately We are looking for two consultants who are self-starters, passionate, and thrive in a fast paced environment. You should pride yourself on your customer service abilities as well! The help desk analysts will be responsible for providing first and ...
Help Desk Analyst 6 Month Contract to Hire Washington, DC The Help Desk Analyst supports staff in all program areas and administrative departments, both onsite and via remote offices. The primary responsibility is to provide a single point of contact as principal level support coordinator for staff who require assistance with hosted applications, software programs, desktop hardware, Windows bas...
Helpdesk Analyst Local company has need for Helpdesk Analyst with 1 - 3 years of experience providing technical assistance to client with approximately 100 users Will manage desktop PC issues and escalate more complicated issues to a higher level technician Must have strong customer service and soft skills and be able to manage incoming trouble tickets for client Will be required to document w...
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Technology Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Improves system performance by identifying problems; recommending changes.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Popular Help Desk Analyst Articles
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