Help Desk Manager Jobs
This position reports directly to the Vice President of Client Success & Support. It is responsible for providing Client Success support to all external clients, and within the company, to all departments and groups. This position requires the CSM to focus on supporting the functionality of all products, training, including preparing the client for Production, and ongoing adoption by the client’s ...
Specific Position Responsibilities: Provide single Point-of-Contact for Customer Support, 24x7x365 via phone, email, fax, and chat Provide competent friendly customer support on each interaction Transfer out of scope service requests to appropriate departments for resolution Use the knowledge base on every customer interaction Log and categorize reported problems Monitor and track problems u...
Technical Operations - Help Desk Manager Please read the specific instructions below to apply! Let's start off by saying - applicants MUST be technical - as in, you have supported Servers and Workstations in an actual Support Role, secondly, applicants MUST have lead or managed a technical team in some capacity! Our Network Support Engineers serve as the first line of technical support for all ...
Sr. IT Help Desk/Systems Administrator Tier 2 Location: Irving, TX We are currently seeking Professional, Knowledgeable, Client Satisfaction-driven Service Desk [Help Desk] Professionals to provide hands-on, REMOTE Tier II technical phone support services for small to mid-sized financial services providers including community banks and credit unions. The Service Desk Professional is responsib...
Sr. Help Desk/Systems Administrator Tier II Location: Irving, TX We are currently seeking Professional, Knowledgeable, Client Satisfaction-driven Service Desk [Help Desk] Professionals to provide hands-on, Remote Tier II Technical Phone Support Services for small to mid-sized financial services providers including community banks and credit unions. The Service Desk Professional is responsible...
Principle Job Function: Responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences. Coordinates with other Information Technology areas to resolve problems if necessary. The principle responsibility of every employee is to aid in the production of superior qua...
Looking for candidates that are available immediately! One of the candidates fell through so they are looking for someone ASAP. The manager will be conducting in-person interviews so Candidates need to be local! Ideal candidates have experience and understanding of working with a global company and global users. 'Must haves' - 1. Excel 2. Service Management experience. 'Nice-to-haves' - Configu...
Help Desk Analyst Job Label:SF_HDA The Help Desk Analyst will help end users, supervisors, managers, and executives to resolve IT related issues, with an eye towards resolving long term issues. This position is expected to exercise significant ingenuity and flexibility while carrying out these job duties. About Summit Funding: Summit Funding was founded in 1997 by President and CEO, Todd Scrim...
Technical Support, Tier 1 IT Help Desk Support Technician needed to support proprietary applications and hardware. Will support remote users via phone and remote software for a contract to hire position. Responsibilities will include: - First line help desk; resolve basic level 1 and some level 2 issues in a Windows environment. - Troubleshoot hardware (PC's, mobile devices, tablets, laptops, p...
CPR HeartPlace has an excellent full time employment opportunity for an experienced Help Desk Analyst at its Corporate Headquarters located in Dallas, TX. One to two years of Helpdesk or Desktop Support Analyst experience would be required. General Summary Logs trouble calls as a member of the IT Support Team. Provides technical and application support to clients via telephone or in person. Faci...
Network Help Desk Technician-Dallas, TX-15 Month Contract At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom! **This is an overnight Network Help Desk role. Schedule: Sunday through Thursday, 6pm - 2am CST.** MUST HAVE CCNA certification! Must have worked in Ne...
Position: Help Desk Specialist Job in Cleveland, OH Location: Cleveland, OH Duration: 3 months contract-to-hire Modis, a leader in the staffing industry, is working with a client to fill a Help Desk Specialist Job in Cleveland, Ohio within their technology-focused, forward-thinking organization. Position Description: Under the immediate supervision of the Help Desk Manager, the job of the Hel...
Come be a part of our excellent work environment. Miles Technologies was named First Place Winner of The Philadelphia Business Journal 2013 Best Places to Work Award. Miles Technologies is a rapidly growing company that is on the cutting edge of technology and business. This career opportunity will place you directly in a fast-paced and challenging work environment where you will continually impro...
Overview: Under the immediate supervision of the Help Desk Manager, the Help Desk Specialist is to provide the staff with timely, responsive and accurate support and problem resolution. Receive and log calls, emails, and voice mails, troubleshoot end user incidents, fulfill service requests, and provide proper escalation and follow up for all issues. Maybe asked to provide documentation for probl...
Help Desk Support Technician-Dallas, TX-Contract Opportunity At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom! A qualified candidate will have a good understanding of VPN, Active Directory, MS Outlook (Office 365) and a familiarity with iPads in a corporate en...
Network Support Help Team for Consumer Products firm-Industry Leader in Madison NJ seeks help desk/support agents for a high-volume/busy desk. Work is Help Desk support web/phone/email work supporting national offices & branches of the above companies. · Provide troubleshooting support through telephone and remote connection to all employees within company divisions across the United States. · ...
Collaborative is seeking a Help Desk Specialist for long term contract position with large pharmaceutical company located in North Chicago, IL Position Description: Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a pro...
Position Summary: The Help Desk Technician is responsible for maintaining, analyzing, troubleshooting, and repairing PCs, monitors, phones, faxes, printers, scanners, copiers, and other hardware, and for utilizing the IT helpdesk system to provide IT service to FOI, including the surgery center and satellite offices. Qualifications: High School Diploma is required with minimum 2 years’ experien...
Company Confidential Maple Shade, NJ, 08052
We are currently seeking a highly skilled field engineer with the drive and determination to help us support our client base. WE ARE NOT recruiters or an IT Staffing Agency, this is not a Contract position. This position reports to our Operations Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully addr...
Would you like to work for a company that still has a “family” atmosphere and where you the employee are still the greatest asset to the company? Are you a highly independent person? Do you actively seek out problems to solve? Do you have a knack for knowing what is important…? Will you take care of our customers? Are you honest and ethical? If so, you may be the perfect candidate for our Help D...
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Technology Career Tools
Help Desk Manager
$35,360.00 - $97,000.00
Typical Salary for Help Desk Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Manager
Provides first-level support to users by developing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Determines help desk requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing applications.
Achieves help desk objectives by contributing help desk information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying help desk trends; determining system improvements; implementing change.
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