Help Desk Support Jobs
Help Desk Support Overview
Help desk support people are in charge of troubleshooting and diagnosing issues with electronics and computer systems. Usually part of the user services department, a help desk support person assists those who are not familiar with computer systems in the proper operation of their machine by diagnosing and repairing any technical problems that may arise. Help desk support people are also often called in to perform installations or in-office repairs. Similar technology jobs include positions such as Help Desk Specialists.
Help Desk Support Educational Requirements
The majority of help desk support people do not possess a degree but do have some amount of college education. Moderate on-the-job training is usually provided, particularly if there are specialized systems involved; however, a working knowledge of computers and technology, as well as the ability to discover and correct the source of the problem independently, is highly valued. In addition, a large amount of patience is also a plus because many help desk support people find themselves in an education role, teaching less computer-literate individuals how to use their machines and prevent future errors.
Help Desk Support Job Market
The job market for help desk support jobs is strong. Despite the nation's technological climate, a large number of people are not aware of the proper procedures for correcting computer errors. There are 547,700 currently employed help desk support people, a number that is projected to grow 20 percent by 2022 to a total of 658,500. Help desk support people find themselves employed at many corporate offices as well as in education facilities such as schools and universities.
Help Desk Support Salary
The range of income for help desk support people varies widely based on employer. Those employed by universities will not make as much as those who work for corporate companies. Hourly wages can range from $10 to $30 while yearly salaries can be as low as $25,000 and as high as $72,000. Pay can be negotiated based on the amount of experience a support person possesses.
TS Staffing Services, Inc, A Division of Corporate Resource Services Company Fort Lauderdale, FL, 33323
Help Desk, Tier II and Tier III, Technical Support Analyst - International communications firm seeks 32 Technical Support Analysts to work in their new help center in Sunrise. You will be providing support and escalation services for mobile communications and wireless data products on issues that have not been resolved by the previous support Tier and providing direct support to our Enterprise cus...
RESPONSIBILITIES: Our client is seeking a Help Desk Support Representative for their Boston, Massachusetts (MA) location. Description: The Help Desk Support Representative is responsible answering the phone and responding to customer inquiries. In this role you will be responsible for logging tickets, following them through to resolution and following up with the customer. Responsibilities include...
Modis is looking for outstanding Sr Help Desk support Engineers for an upcoming opening with our client in Sacramento. This will be a minimum 6 month contract opportunity. If you meet the below requirements and would like to learn more about this great opportunity please email your resume. The Help Desk Support Engineer focuses on internal user support. He/She will develop great working relationsh...
Description Northrop Grumman Information Systems sector is seeking a Jr. Help Desk Technical Support to join our team of qualified, diverse individuals. This position will be located in Raleigh, NC. Where Technology and Teamwork come together. Realize the rewards of conquering a new challenge as a member of the Help Desk Technical Support team. The qualified applicant will become part of Northrop...
People 2.0, THE nationwide provider of back-office solutions for independent staffing companies is an innovative and rapidly growing organization headquartered in West Chester, PA. As a company that sells professional services and specialized expertise, People 2.0 recognizes that the value of its business lies in the value of its people. We have succeeded in building and nurturing a customer-focus...
ASP Technology is seeking a Help Desk/Tech Support 1 candidate for a growing company in the Houston area. Job Title: Help Desk/Tech Support I - Contract to hire Job Description: -Provide level 1 support for all users with software/hardware problems. -Accurate and timely logging of problems and resolutions in database. -Escalate issues, following proper procedures -Utilizes superior customer servic...
BERTUCCI'S COPRORATE OFFICE IS NOW HIRING AN IT SUPPORT/HELP DESK ADMINISTRATOR APPLY BY SENDING YOUR RESUME TO: ***** DUTIES: Duties will include but are not limited to the following: · Respond to help desk requests from restaurants and/or corporate employees in a timely and efficient manner for computer assistance, including questions regarding hardware, software, printers, opera...
Send resumes to ***** Our client is currently seeking a Help Desk Support I Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a relate...
New position Food Production/Manufacturer - Seeking the talents of an ERP Help Desk Support Specialist to assist the end users with technical problems/questions regarding their applications within JD Edwards One. Maintain and configure JD Edwards Modules for department applications Create Documentation for JD Edwards/internal processes Develop training tools as necessary for fellow team members/de...
RESPONSIBILITIES: A Stamford, CT client requires one Helpdesk/ Desktop Support Analyst. This position is a 3 month contract to hire opportunity. Job Duties: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Activities include recognition, research, isolation,...
RESPONSIBILITIES: Our client is seeking a Customer Support / Help Desk Representative for their Madison, Wisconsin (WI) location. Job Scope: The primary role will be doing phone support for the I/S Service Desk. This is a high volume fast paced call center position. Candidates must be flexible on their work shift and the schedule. Start and end times could vary daily or from week to week. REQUIREM...
Help Desk Support Technician-Cary, NC-6 Month Contract LinkedIn recently announced its Most inDemand Employers: 2013. Many of the top 10 rely on CompuCom to provide the highest quality IT talent. Find your dream job today! For this position we're looking for a Tech with excellent customer service and ticket handling experience for our client's Help Desk team. The team triages incoming calls and e-...
Help Desk Phone Support There are immediate opportunities available for open positions through BRAINHUNTER. Apply now if you are actively looking or even if you are just looking for opportunities to improve your position and compensation. BRAINHUNTER’s highly skilled and experienced professionals work together for you, to match the right individual with the right job or project. BRAINHUNTER is hel...
RESPONSIBILITIES: Our client is seeking an IS Site Administrator - Help Desk Support in Aliso Viejo, CA. The Site Administrator position provides Lennar Associates local support for all computers, tablets and mobile devices. Responsibilities: Provides support for the local area network, and communications equipment. Provides timely and courteous user support for technical issues relating to the us...
Description Northrop Grumman Information Systems sector is seeking a Help Desk Technical Support - AAO to join our team of qualified, diverse individuals. Put your years of experience into a future of excellence. The qualified applicant will become part of Northrop Grumman's team responsible for providing end-to-end IT Infrastructure. Roles and Responsibilities: • Respond to requests for administr...
AccuStaff is a locally owned temporary staffing service with offices in Colonie, Johnstown, and Malta, NY. We specialize in providing temporary, temp-to-hire, and direct hire employment opportunities in administrative support, technical and light industrial fields. Positions typically are on a full-time, long and short-term basis. We've been successfully matching up great candidates with great emp...
RESPONSIBILITIES: Kforce has immediate openings for Help Desk agents supporting thefield team. This is a great long term opportunity. Candidates will provide 1st and 2nd level support. REQUIREMENTS: Basic Qualifications: Good technical knowledge of business personal computers, printers and software Proven help desk experience troubleshooting PC related problems in a Windows XP environment Experien...
For more than 80 years, SchoolsFirst Federal Credit Union has remained rooted in the philosophy of “people helping people.” Today, SchoolsFirst FCU is the nation’s largest educational credit union, with more than 600,000 Members, $10 billion in assets, and over 40 service locations in Southern California. Originally based in Orange County, the credit union now operates in 10 counties throughout So...
Summary: To provide Tier-I Help Desk technical support for Global’s information technology end-users and select Global business partners, during the hours of 7am to 3pm, 8am to 4pm and/or 3pm to 10pm, Monday thru Friday. Details: The Tier-I Help Desk Support Specialist will work closely with IT management, and Network Engineering to help resolve issues and problems reported by Global’s End user co...
Experis IT - A Manpower Company, has partnered with an manufacturing company in southeastern Wisconsin to help them find a contract Help Desk Analyst join their winning team. If you are interested in applying and hearing more about the opportunity, please connect with Missy Helgerson at ***** Description: The Analyst will work in a high-performing work environment to provide...
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Technology Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
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