Help Desk Support Jobs

Help Desk Support Overview


Help desk support people are in charge of troubleshooting and diagnosing issues with electronics and computer systems. Usually part of the user services department, a help desk support person assists those who are not familiar with computer systems in the proper operation of their machine by diagnosing and repairing any technical problems that may arise. Help desk support people are also often called in to perform installations or in-office repairs. Similar technology jobs include positions such as Help Desk Specialists.

Help Desk Support Educational Requirements


The majority of help desk support people do not possess a degree but do have some amount of college education. Moderate on-the-job training is usually provided, particularly if there are specialized systems involved; however, a working knowledge of computers and technology, as well as the ability to discover and correct the source of the problem independently, is highly valued. In addition, a large amount of patience is also a plus because many help desk support people find themselves in an education role, teaching less computer-literate individuals how to use their machines and prevent future errors.

Help Desk Support Job Market


The job market for help desk support jobs is strong. Despite the nation's technological climate, a large number of people are not aware of the proper procedures for correcting computer errors. There are 547,700 currently employed help desk support people, a number that is projected to grow 20 percent by 2022 to a total of 658,500. Help desk support people find themselves employed at many corporate offices as well as in education facilities such as schools and universities.

Help Desk Support Salary


The range of income for help desk support people varies widely based on employer. Those employed by universities will not make as much as those who work for corporate companies. Hourly wages can range from $10 to $30 while yearly salaries can be as low as $25,000 and as high as $72,000. Pay can be negotiated based on the amount of experience a support person possesses.
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1000+ Help Desk Support jobs found on Monster.

Jobs 1 to 20 of 1367
Description Must Haves: 1. Computer literate 2. Previous help desk experience 3. Ability to troubleshoot PCs 4. Excellent phone etiquette 5. Technical knowledge in hardware and software 6. Windows XP, Windows 7 & Windows 8 experience a plus Resolve computer problems by providing phone & in person assistance to end-users. Technical knowledge in hardware and software as well as troubleshooti...
Service Desk agent providing technical support to clients over the phone. Including hardware & software support of PCs, password resets, and in-depth trouble shooting, supporting multiple products (off the shelf and client specific). Operational environment. The desk runs on a 24x7. Performance based shift bidding. Must be able to work any shift. Must have outstanding attendance and be on-time...
For a quick response please send your resume directly at ***** "The C&TSC Help Desk Specialist performs user, operational, and technical support via telephone, email, internet, and intranet, for client associates and external customers in a 7-day week operation. This position serves as an escalation point for other help desk associates and special customer needs. Essent...
RESPONSIBILITIES: Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards. Diagnose problems by asking accurate, concise questions in a professional and timely manner. Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis e...
Service Desk agent providing technical support to clients over the phone. Including hardware & software support of PCs, password resets and in-depth trouble shooting, supporting multiple products (off the shelf and client specific). Operational environment. The desk runs on a 24x7. Performance based shift bidding. Must be able to work any shift. Must have outstanding attendance and be on-time....
To provide technical support to computer customers needing assistance with account administration (Password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for a...
Looking for Fulltime as well as Part-time Helpdesk Agents Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client We fully train all of our selected candidates to handle each type of call Job Responsibilities...
Send your resume directly to ***** or reach me at 973-854-9112 Arun Pope Job Description: Helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. Job Responsibilities: Responsible for providi...
This is Temp to Hire position looking for Technical Support. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call. Job Responsibili...
For a quick response please send your resume directly at ***** This is Temp to Hire Position providing Technical support Candidates must be available for a 40 hour work week between the hours of 6:00 am - 10:00 pm, Monday - Friday. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of tech...
Short Description:"-We were historically handling around 200 installs per week with a staff of 6 associates. -During the A3/W7 project we have seen that number reach close to 600 installs per week, effectively tripling our workload within that team. -Our abilit" Complete Description:"The C&TSC Help Desk Specialist performs user, operational, and technical support via telephone, email, internet,...
It Works! ™ Help Desk Support Your Opportunity at It Works! At It Works!, you have the unique opportunity to be a part of a lively, fun atmosphere, participate in inspired and innovative strategies, and contribute in a prolific team environment that values camaraderie and champions excellence. Job Description, Roles and Responsibilities: Provides support to end users on a variety of issues. Id...
Description: Position Description: UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) Positions in this fu...
ABOUT SAFETY NET Our philosophy is that you are better at doing the things you enjoy. At Safety Net, our goal is that employees love working here and are motivated to do an outstanding job for our clients. To that end, we try to create a dynamic (even fun!) work environment where all staff members have the opportunity to master their craft and contribute in a meaningful way. Our people must have ...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Help Desk Support Specialist Beverly Hills, CA; Santa Monica, CA Contract N/A Apply Apply Help Desk Support Specialist Beverly Hills, CA; Santa Monica, CA Contract N/A Apply Job Details If you are a Help Desk Support Specialist looking for contract or part time work, please read on! We are nonp...
ABOUT SAFETY NET Our philosophy is that you are better at doing the things you enjoy. At Safety Net, our goal is that employees love working here and are motivated to do an outstanding job for our clients. To that end, we try to create a dynamic (even fun!) work environment where all staff members have the opportunity to master their craft and contribute in a meaningful way. Our people must have ...
Date: July 24, 2013 Title: Desktop Support Analyst Job Summary: Provide exceptional technical support and customer service to end users. Responsibilities and Key Points Related to the Position: Provide technical support via phone and email to internal and external users across the U.S. 1st level of support for desktop applications, network connectivity and printing problems or instruction. H...
Modis is looking for a Help Desk Support Engineer for a 6 month contract to hire. This person will sit Manteca CA . If you meet the below requirements and would like to learn more about this great opportunity please email your resume to Stephanie Ratliff at ***** for immediate consideration. Qualifications: Minimum 1 ‐2 years network administration experience. Minimum 3 ...
Company Confidential Plano, TX, 75024
JOB TITLE: Help Desk Support DURATION: 6 Months+ Contract to Hire LOCATION: Plano,TX · Provide both reactive and proactive assistance to all external customers · Troubleshoot and resolution of open incidents · Troubleshoot/qualify incidents before escalating into Tier-II · Liaise with Tier-II, to facilitate feedback · Record and document all issues related to the customers · The creation o...
Help Desk Support/ Tier II Technician Bring your talents and IT knowledge to a place, where innovative technology meets world-class Insurance care. As a company we’re always striving to improve the technical side of our operations, so that we can continually enhance the quality of the services we deliver. Now, you can help make it possible. Job Title: Help Desk Support/ Tier II Technician JOB ...

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Technology Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
(948 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.7%
Associates
20.5%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(635 Respondents)
Source: Monster.com Careerbenchmarking Tool

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