Help Desk Support Jobs

Help Desk Support Overview


Help desk support people are in charge of troubleshooting and diagnosing issues with electronics and computer systems. Usually part of the user services department, a help desk support person assists those who are not familiar with computer systems in the proper operation of their machine by diagnosing and repairing any technical problems that may arise. Help desk support people are also often called in to perform installations or in-office repairs. Similar technology jobs include positions such as Help Desk Specialists.

Help Desk Support Educational Requirements


The majority of help desk support people do not possess a degree but do have some amount of college education. Moderate on-the-job training is usually provided, particularly if there are specialized systems involved; however, a working knowledge of computers and technology, as well as the ability to discover and correct the source of the problem independently, is highly valued. In addition, a large amount of patience is also a plus because many help desk support people find themselves in an education role, teaching less computer-literate individuals how to use their machines and prevent future errors.

Help Desk Support Job Market


The job market for help desk support jobs is strong. Despite the nation's technological climate, a large number of people are not aware of the proper procedures for correcting computer errors. There are 547,700 currently employed help desk support people, a number that is projected to grow 20 percent by 2022 to a total of 658,500. Help desk support people find themselves employed at many corporate offices as well as in education facilities such as schools and universities.

Help Desk Support Salary


The range of income for help desk support people varies widely based on employer. Those employed by universities will not make as much as those who work for corporate companies. Hourly wages can range from $10 to $30 while yearly salaries can be as low as $25,000 and as high as $72,000. Pay can be negotiated based on the amount of experience a support person possesses.
RSS

1000+ Help Desk Support jobs found on Monster.

Jobs 1 to 20 of 1990
Find out why TeamSoft is the Madison area’s technology leader with over 190 IT consultants. Owned, operated, and managed by IT consultants, TeamSoft is the clear choice for your career. Join the TeamSoft family today! _______________________________________________________________________________ We are currently looking for a 3rd Shift Help Desk Technician to join our client in Madison, Wisconsin...
Job Description: Currently seeking an experienced and degreed Help Desk Support Tech. In this critical role, the chosen candidate will assist the IT Manager in maintaining a secure and fully functional system while serving as the primary contact for over 100 system users at various locations. Our client offers excellent pay, up to $30,000.00, benefits, and a professional atmosphere. Responsible fo...
Job Description: Currently seeking an experienced and degreed Help Desk Support Tech. In this critical role, the chosen candidate will assist the IT Manager in maintaining a secure and fully functional system while serving as the primary contact for over 100 system users at various locations. Our client offers excellent pay, up to $30,000.00, benefits, and a professional atmosphere. Responsible fo...
Job Description: Currently seeking an experienced and degreed Help Desk Support Tech. In this critical role, the chosen candidate will assist the IT Manager in maintaining a secure and fully functional system while serving as the primary contact for over 100 system users at various locations. Our client offers excellent pay, up to $30,000.00, benefits, and a professional atmosphere. Responsible fo...
Position Responsibilities Provide Level I/II service desk support for local and remote customers Respond to trouble tickets/support requests via telephone, email, or web Report and update trouble tickets in a timely, clear and concise manner Troubleshoot and isolate problems between desktop and networks Collect and report desktop configurations and inventory information Configure and support vario...
Responsibilities: The Business Analyst will be a member of a team that supports the Request to Procure, P-Card, Travel and Grants cycle. The client uses the following software products (currently): Oracle Federal Financials, Finance and Procurement Desktop (FPD) and PRISM. The RtP cycle includes transactions such as Purchase Requisitions for commitments, Purchase Orders, Miscellaneous Obligations,...
PSG is currently working with one of their major clients in the Boston area on new Help Desk Associate positions with a need for immediate hire. Our client in the nonprofit sector is in need for candidates who've used their skill sets in either MS Excel, or other specific database management. These positions have opened up due to the previous candidates being hired on permanently within the compan...
HMIS Help Desk rep I Reports to (Position): Manager, HMIS Help Desk Department: HMIS Operations Support Job Code: TBD Supervisory Responsibility (Y/N): N GENERAL ACCOUNTABILITIES Provides first line support to end users of SCI’s HMIS application as primary phone support for HMIS Help Desk. Utilizes strong customer service and technical abilities to resolve customer inquiries and problems via incom...
RESPONSIBILITIES: Our client is seeking a Customer Support / Help Desk Representative for their Madison, Wisconsin (WI) location. Job Scope: The primary role will be doing phone support for the I/S Service Desk. This is a high volume fast paced call center position. Candidates must be flexible on their work shift and the schedule. Start and end times could vary daily or from week to week. REQUIREM...
RESPONSIBILITIES: A Stamford, CT client requires one Helpdesk/ Desktop Support Analyst. This position is a 3 month contract to hire opportunity. Job Duties: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems Responds to telephone calls, email and personnel requests for technical support Activities include recognition, research, isolation,...
Real Estate One, Michigan's largest Real Estate Company, also has affiliated services of Mortgage, Title, and Insurance. The company is looking for a Help Desk Support to work some of REO's sister companies. This customer focused, full time position is located in Southfield, Mi Job duties include: Answering/ and or directing IT questions/concerns via phone and email as per company policy. Takes ap...
Camber Corporation has an immediate opening for a Tier 2 Help Desk Support Technician located in Washington DC. The candidate will support the Veterans Benefits Administration during normal business hours. Candidates must have demonstrated skills installing, connecting, configuring, upgrading, troubleshooting, diagnosing and repairing hardware and software for desktops, laptops, mobile devices and...
Help Desk Support Consultant Cambridge, MA 02139 Contract position - 6 months+ JOB DESCRIPTION: Our client is looking for someone to provide advanced Help Desk support and perform tasks in support of major initiatives to implement and deploy new enterprise-wide services. The ideal candidate will be able to step in to a busy Help Desk and support organization and provide help to staff in installati...
John Knox Village is currently looking for a career-minded IT specialist. Candidates with help desk, call center and pc support experience desired. Knowledge of all Microsoft operating systems a must. Associate's degree required or vendor certifications may be used as a substitute. We offer an excellent wage and benefits package. Please apply online at www.johnknox.com DFWP & EOE...
Thomson Reuters UPG Transactions Technology 1st level Operations team is a global team located in multiple locations. The global team consists of four individual teams that monitor and manage the delivery of Thomson Reuters’ industry leading Foreign Exchange Trading system. The team provides 24/7 365-day operational support. Help Desk support engineers will have varying schedules that consist of 2...
Are you looking for a new challenge? Do you have a customer focused background? Would a short term contract make sense for you? If so, I would like to talk to you about an exceptional opportunity. We have an immediate need for several Support Analysts for our client in downtown Omaha, Nebraska! Qualified candidates will need a wide range of skills and knowledge in computer hardware and software, a...
JOB DESCRIPTION DEPARTMENT: INFORMATION SERVICES REPORTS TO: HELP DESK SUPPORT MANAGER JOB SUMMARY: Provide e-mail, online and telephone-based Information Technology, Systems and Operational support to branch, Home Office and mobile Company personnel. RESPONSIBILITIES: · Provide highest-level Help Desk department technical and / or operational support for Company-maintained computer systems and se...
RESPONSIBILITIES: Kforce has immediate openings for Help Desk agents supporting thefield team. This is a great long term opportunity. Candidates will provide 1st and 2nd level support. REQUIREMENTS: Basic Qualifications: Good technical knowledge of business personal computers, printers and software Proven help desk experience troubleshooting PC related problems in a Windows XP environment Experien...
Description Are you looking for a rewarding and challenging career as a Help Desk Technical Support representative with one of the nation's leading Defense Contractors? If so, then Northrop Grumman may be the employer for you! We are currently seeking Help Desk Technical Support personnel to support a potential project in Herndon, VA. Roles and responsibilities include: Resolving technical problem...
Description Are you looking for a rewarding and challenging career as a part of a a Help Desk Technical Support team with one of the nation's leading Defense Contractors? If so, then Northrop Grumman may be the employer for you! We are currently seeking a Help Desk Technical Support team member with a current/active TS/SCI/Polygraph clearance to support one of our prime programs in the Annapolis J...
Sponsored results
Top 10 Help Desk Software Report. Don't Decide on a Vendor without it
Business-Software.com/FreeReport
IT Help Desk, Management, Inventory & Monitoring Tools. Download Free!
Spiceworks.com
$47/hour Part-Time Job Openings. Requirements: Must Have Computer.
www.Best-Home-Jobs.net
Transform Your Business with Strong IT Service Offerings. Free Guide.
Techtarget.com

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Technology Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
(948 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.7%
Associates
20.5%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(635 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Help Desk Support Articles

Computer and Information Technology Jobs Article Rating
Computer and IT workers are in high demand now and are expected to be among the most sought-after workers in the coming years. Explore IT careers now.
Sample Resume for a Midlevel IT Help Desk Professional Article Rating
Does your help desk resume need help? Showcase technical, diagnostic and customer service skills to generate interest. Get inspired with this sample.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.35.42-222
eTrustLogo