Help Desk Support Jobs

Help Desk Support Overview


Help desk support people are in charge of troubleshooting and diagnosing issues with electronics and computer systems. Usually part of the user services department, a help desk support person assists those who are not familiar with computer systems in the proper operation of their machine by diagnosing and repairing any technical problems that may arise. Help desk support people are also often called in to perform installations or in-office repairs. Similar technology jobs include positions such as Help Desk Specialists.

Help Desk Support Educational Requirements


The majority of help desk support people do not possess a degree but do have some amount of college education. Moderate on-the-job training is usually provided, particularly if there are specialized systems involved; however, a working knowledge of computers and technology, as well as the ability to discover and correct the source of the problem independently, is highly valued. In addition, a large amount of patience is also a plus because many help desk support people find themselves in an education role, teaching less computer-literate individuals how to use their machines and prevent future errors.

Help Desk Support Job Market


The job market for help desk support jobs is strong. Despite the nation's technological climate, a large number of people are not aware of the proper procedures for correcting computer errors. There are 547,700 currently employed help desk support people, a number that is projected to grow 20 percent by 2022 to a total of 658,500. Help desk support people find themselves employed at many corporate offices as well as in education facilities such as schools and universities.

Help Desk Support Salary


The range of income for help desk support people varies widely based on employer. Those employed by universities will not make as much as those who work for corporate companies. Hourly wages can range from $10 to $30 while yearly salaries can be as low as $25,000 and as high as $72,000. Pay can be negotiated based on the amount of experience a support person possesses.
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983 Help Desk Support jobs found on Monster.

Jobs 1 to 20 of 983
Job Description All Covered, a division of Konica Minolta, is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for companies with between 10 and 100 employees. Our company serves 37 of the top 100 cities in the US and has thousands of clients across eve...
RESPONSIBILITIES: Kforce has a client who is seeking a Technical Support professional to join their team in Laguna Niguel, California (CA). This is a great temporary position with this company. REQUIREMENTS: Active Directory, Outlook and Troubleshooting knowledge Any relevant education and/or training will be considered a plus Great communication skills Great people skills...
Information Technology Help Desk Support Specialist Position summary The Help Desk Support Specialist position will provide general support to the information technology department with the maintenance of desktop related issues and concerns as well as other project work as assigned. The primary duties of this position include on-site end user support, trouble shooting of hardware and software is...
Our large national healthcare client has a job opening for a Help Desk in Lodi, CA! This role / position will require reps to view incoming tickets, analyze tickets to determine: • What area of the portal is the issue is for (e.g., Member, Provider, Producer, Employer) • Complete validation of the issue and reproduce the issue reported in the production environment (requires rep to be trained i...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Summary The Help Desk Support Technician will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based v...
This position will function as a data quality specialist performing critical configuration control and audit functions. This position will help to ensure quality adds and edits to the CMDB happen in a timely manner and that identified data issues are addressed quickly. Candidates must have an aptitude for detail work, excellent customer service skills, and the ability to troubleshoot medium to co...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Salary Information Hourly Rate: $12.46 - $29.48 Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenan...
POSITION SUMMARY: Rosendin Electric is seeking a Desktop Engineer (Helpdesk Support) ESSENTIAL FUNCTIONS: First line of contact for end users experiencing issues with their systems including Windows Login issues, network connectivity, printing, software applications. Escalate higher level calls to Sr. Desktop Specialist. Candidate should be able to provide basic troubleshooting, resolution, an...
Duties: (a) Provide phone, email, and messaging support to end users incl. Windows standard hardware and applications, barcode scan gun install, setup and inventory, and mobile devices, (b) Serve as the initial point of contact for IT related problems incl. hardware, software, passwords, and printer, (c) Monitor work requests on ticketing system, (d) Maintain hardware and software inventory, (e) A...
ISO Claims Partners is the new brand name for the company formerly known as Crowe Paradis Services Corporation. The company is a leading Medicare compliance firm and a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). By leveraging legal, clinical, and technological expertise, ISO Claims Partners provides insurers, third-party administrators, and employers with a su...
Founded in 1978, Universal Health Services, Inc. (UHS)* is one of the nation’s largest and most respected healthcare management companies, operating through its subsidiaries’ acute care hospitals, behavioral health facilities and ambulatory centers nationwide. With more than 65,000 people employed by UHS’ subsidiaries, UHS’ business strategy is to continue to grow by building or purchasing healthc...
This position is located in our CA, Edwards AFB facility General Dynamics is immediately seeking a Help Desk Support Technician at Edwards AFB. Job Responsibilities Provide support via the telephone, email or in-person to respond to customer inquiries and resolve routine issues. Basic job duties are as follows: • Receive customer calls, visits and emails and document trouble\requests in Remedy...
Our client is currently seeking a Help Desk Support. Please send updated resumes to *****. This job will have the following responsibilities: Laptop/Desktop Refresh. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks an...
Primary Skills - PC Refresh, Windows XP/7, Office (Outlook, Excell), A+ certification highly desirable Secondary Skills - Perform software and hardware installations, Support via Phone, Image PC's, Ghost, Phone Support Skills Troubleshoot and diagnose First/Second level support issues with workstation hardware and windows systems. Qualifications: Minimum experience; 5 years, knowledge in Windo...
Job Responsibilities Are you the go-to person when your friends and family need help with their computers? Do you enjoy working with people to help find solutions to their technical issues? Then, drive your IT future with us! At ViaSat you’ll work with top technical talent who are always striving to stay ahead of the curve. With opportunities to work on a mixture of technologies and projects you’...
Summary The Bilingual Help Desk Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. It is a Helpdesk Support position that requires the candidate to speak fluently in both English and Spanish. Responsibilities Duties include, but are not limited to, the following: Answe...
Overview: The Help Desk Analyst is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardwa...
Overview: The Help Desk Analyst is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardwa...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Summary The Help Desk Support Technician will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based v...
Click Here to Apply Online Job Description Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity in addition to printer, copier and fax maintenance this position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Support Specialist must also provide super...

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Technology Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
(951 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.8%
Associates
20.4%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(637 Respondents)
Source: Monster.com Careerbenchmarking Tool

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Sample Resume for a Midlevel IT Help Desk Professional Article Rating
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