Help Desk Support Jobs
Help Desk Support Overview
Help desk support people are in charge of troubleshooting and diagnosing issues with electronics and computer systems. Usually part of the user services department, a help desk support person assists those who are not familiar with computer systems in the proper operation of their machine by diagnosing and repairing any technical problems that may arise. Help desk support people are also often called in to perform installations or in-office repairs. Similar technology jobs include positions such as Help Desk Specialists.
Help Desk Support Educational Requirements
The majority of help desk support people do not possess a degree but do have some amount of college education. Moderate on-the-job training is usually provided, particularly if there are specialized systems involved; however, a working knowledge of computers and technology, as well as the ability to discover and correct the source of the problem independently, is highly valued. In addition, a large amount of patience is also a plus because many help desk support people find themselves in an education role, teaching less computer-literate individuals how to use their machines and prevent future errors.
Help Desk Support Job Market
The job market for help desk support jobs is strong. Despite the nation's technological climate, a large number of people are not aware of the proper procedures for correcting computer errors. There are 547,700 currently employed help desk support people, a number that is projected to grow 20 percent by 2022 to a total of 658,500. Help desk support people find themselves employed at many corporate offices as well as in education facilities such as schools and universities.
Help Desk Support Salary
The range of income for help desk support people varies widely based on employer. Those employed by universities will not make as much as those who work for corporate companies. Hourly wages can range from $10 to $30 while yearly salaries can be as low as $25,000 and as high as $72,000. Pay can be negotiated based on the amount of experience a support person possesses.
Help Desk Support Technician-Dallas, TX-6 Month Contract At CompuCom, you're more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join CompuCom! Currently we're in need of A+ Certified Techs with knowledge of VPN, Active Directory, hardware / software troubleshooting, and previous experience in a ...
Job Summary: *This is a Temporary position* The Help Desk Support Technician/Systems Analyst will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position is located in Evans Army Community Hospital, Ft. Carson, CO. Essential Duties and Responsibilities include the following: (Not listed in order of importance; other duties may ...
Company Confidential charlotte, NC, 28208
Job Description Leading Green industry company is seeking a dedicated Help Desk Support Specialistto quickly troubleshoot end users issues to resolution. The Help Desk Support Specialist would be responsible for taking calls or tickets via issue trak “helpdesk ticket and asset management system” helping locally as well as remote locations. Setting up new users in Active Directory and creating new...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Help Desk Support Sherman Oaks, CA; Van Nuys, CA Full-Time $50,000 - $70,000 Apply Apply Help Desk Support Sherman Oaks, CA; Van Nuys, CA Full-Time $50,000 - $70,000 Apply Job Details Computer Science (or similar majors) degree holders welcome to apply! Top Reasons to Work with Us * Fun, Fun, ...
Help Desk Support Analyst Vertex Inc. is currently looking for a Help Desk Support Analyst to provide first level support, dispatch and administrative responsibilities for the Vertex Service Desk. ESSENTIAL JOB FUNCTIONS and RESPONSIBILITIES: Provide coverage, routing and first-level response for internal enterprise Service Desk requests. Includes the responsibility to create, assign, close and...
CNS, Inc. seeking 6 contractor(s) for a period of six months. (October 20, 2014 – March 31, 2015).The contractor(s) will be assigned (as required) to perform on-site technical support. The contractor(s) will provide on-site Desk-side and Remote support for a range of software and hardware issues; to include applications, mobile devices, VPN assistance, pc and mac workstations and printers. Contrac...
Service Desk Associate-Dallas, TX-6 Month Contract Did you know that CompuCom's employee benefits start on the first day of employment? Join CompuCom and enjoy our generous, DayOne Benefits(SM)! Currently we're seeking a Service Desk resource to contribute to a large scale Outlook migration- PST files, archiving, etc. Help Desk / Service Desk experience required. Candidates must be available to ...
Job Description: This help desk support Position Features: ? room for advancement ? benefits ? competitive salary Immediate need for help desk support seeking room for advancement, benefits and competitive salary. Requires minimum two years experience in Help Desk Support. Will provide help desk support for IT hardware, software, network and operating system problems by answering calls from u...
Company Confidential New York, NY
Medium sized IT company looking for a Senior Help Desk Technician to service healthcare clients in the New York City area. Minimum of 2 - 3 years IT working experience required. Healthcare IT experience a tremendous plus. Technician will travel to a Brooklyn client 4 times a week by train and then report to the NYC office. Transportation provided for customer visits. Must be reliable, punctual an...
Responsible for account setup and configuration in multiple applications and active directory accounts. Provides end-user support and general training (via telephone) in the use of various software packages and in-house developed software. Develops, documents, implements and audits standard operating procedures and security guidelines relating to user access controls. Able to function independentl...
Duties: (a) Provide phone, email, and messaging support to end users incl. Windows standard hardware and applications, barcode scan gun install, setup and inventory, and mobile devices, (b) Serve as the initial point of contact for IT related problems incl. hardware, software, passwords, and printer, (c) Monitor work requests on ticketing system, (d) Maintain hardware and software inventory, (e) A...
Help Desk Support Technician-Dallas, TX-Contract Opportunity As a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the CompuCom Team. A qualified candidate will have a good understanding of VPN, Active Directory, MS Outlook (Office 365), Mobile Devices, V...
A client of Modis has an IT help desk support job in the greater Cleveland Area. A qualified candidate for this position must have 1-2 years of experience in an IT service desk role and have a 4-year degree. This person will be responsible for providing timely, responsive support for IT issues and following up with the end-users. He/she will need to field phone calls, document resolutions and esca...
BILINGUAL HELP DESK / SUPPORT STAFF 1 JOB DESCRIPTION DEPARTMENT:INFORMATION SERVICES REPORTS TO:HELP DESK SUPPORT MANAGER JOB SUMMARY: Provide e-mail, online and telephone-based Information Technology, Systems and Operational support to branch, Home Office and mobile Company personnel. RESPONSIBILITIES: Provide first-level technical and / or operational support for Company-maintained comput...
IBM is looking for a Business Analyst to provide Level 2 Helpdesk Support, Systems analysis and Testing support for the Abuse Hotline applications. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based on assigned project demand. Travel requirements may vary but could be up to 100%. Candidates are ...
It Works! ™ Help Desk Support Your Opportunity at It Works! At It Works!, you have the unique opportunity to be a part of a lively, fun atmosphere, participate in inspired and innovative strategies, and contribute in a prolific team environment that values camaraderie and champions excellence. Job Description, Roles and Responsibilities: Provides support to end users on a variety of issues. Id...
Modis is looking for a Help Desk Support Engineer for a 6 month contract to hire. This person will sit Manteca CA . If you meet the below requirements and would like to learn more about this great opportunity please email your resume to Stephanie Ratliff at ***** for immediate consideration. Qualifications: Minimum 1 ‐2 years network administration experience. Minimum 3 ...
Medium sized IT company looking for a Level 1 Help Desk Technician to service healthcare clients in the NJ/Manhattan/PA area. Minimum of 2 - 3 years IT working experience required. Healthcare IT experience a tremendous plus. Must have own vehicle to travel to Paramus, NJ daily. Company vehicle provided for customer visits. Must be reliable, punctual and have a clean driving record. Must arrive to...
Job Description All Covered, a division of Konica Minolta, is focused on enabling the success of small and medium-sized businesses through the effective use and management of technology. The company is the US industry leader in the provision of IT Services for companies with between 10 and 100 employees. Our company serves 37 of the top 100 cities in the US and has thousands of clients across eve...
This position is located in our CA, Edwards AFB facility General Dynamics is immediately seeking a Help Desk Support Technician at Edwards AFB. Job Responsibilities Provide support via the telephone, email or in-person to respond to customer inquiries and resolve routine issues. Basic job duties are as follows: • Receive customer calls, visits and emails and document trouble\requests in Remedy...
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Technology Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Collects information about problem and leads user through diagnostic procedures to determine source of error.
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