Help Desk Support Jobs

Help Desk Support Overview

Help desk support people are in charge of troubleshooting and diagnosing issues with electronics and computer systems. Usually part of the user services department, a help desk support person assists those who are not familiar with computer systems in the proper operation of their machine by diagnosing and repairing any technical problems that may arise. Help desk support people are also often called in to perform installations or in-office repairs. Similar technology jobs include positions such as Help Desk Specialists.

Help Desk Support Educational Requirements

The majority of help desk support people do not possess a degree but do have some amount of college education. Moderate on-the-job training is usually provided, particularly if there are specialized systems involved; however, a working knowledge of computers and technology, as well as the ability to discover and correct the source of the problem independently, is highly valued. In addition, a large amount of patience is also a plus because many help desk support people find themselves in an education role, teaching less computer-literate individuals how to use their machines and prevent future errors.

Help Desk Support Job Market

The job market for help desk support jobs is strong. Despite the nation's technological climate, a large number of people are not aware of the proper procedures for correcting computer errors. There are 547,700 currently employed help desk support people, a number that is projected to grow 20 percent by 2022 to a total of 658,500. Help desk support people find themselves employed at many corporate offices as well as in education facilities such as schools and universities.

Help Desk Support Salary

The range of income for help desk support people varies widely based on employer. Those employed by universities will not make as much as those who work for corporate companies. Hourly wages can range from $10 to $30 while yearly salaries can be as low as $25,000 and as high as $72,000. Pay can be negotiated based on the amount of experience a support person possesses.

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1000+ Help Desk Support jobs found on Monster.

Jobs 1 to 20 of 26814
Tier 1 - Help Desk Desktop Support Security Clearance: Secret Location: Fort Meade, MD Certification: Security+CE MCTS and MCITP Windows 7 Configuration Desktop Support Technician Employee Type: Full-time Primary Duties: Provide Service Desk duties to include, but not limited to: 1. Ticket creation, management, escalation and follow-up of all reported incidents. 2. Initial troubleshooting...
Seeking Energetic and Eager Desktop Technician to Join our Team!! XA Systems, LLC was established in 2001 and has provided IT services to numerous commercial and Federal Government customers. XA Systems, LLC offers great benefits including: medical, 401K, and continuing education reimbursement! Please check out our website at http://xasystems.com for additional information regarding the company. ...
****TO APPLY FOR THIS POSITION PLEASE COMPLETE OUR ONLINE EMPLOYMENT APPLICATION AT http://www.hopeservices.org/job/it-helpdesk-support/ Hope Services is looking for an IT professional for our helpdesk support team. While this position is listed as "temporary" there is potential for a longer term opportunity! Duties and Responsibilities: • Provide tier 1 support for all Information Technology ...
Level 1 Help Desk Support Analyst Goldberg Segalla, a dynamic and rapidly growing law firm with a national and international practice, seeks an experienced Level 1 Help Desk Support Analyst in its Buffalo office. Reports To: IT Manager Job Description: · Responsible for providing onsite and remote support on equipment and operating system software for HP desktop computers, HP laptops, printers...
This position is located in our VA, Herndon facility Duties/Tasks/Responsibilities: • CMA Experience • Primary Customer point of contact for all related technical issues • Responsible for supporting operating systems, Standalone workstations and customer supported corporate applications. • Provide customer support service requiring broad technical troubleshooting skills. • General duties inc...
JOB SUMMARY: The Service Support Technician performs a variety of administrative and technical work related to the management of printers and multifunctional devices. Duties include but are not limited to taking and completing service calls using remote troubleshooting techniques and assistance in the management of controls in place to effectively manage and maintain a fleet of printers and MFP’s...
Send your resume directly to ***** or reach me at 973-854-9112 Arun Pope Job Description: Looking for skilled helpdesk agents who are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. Job Responsibilities: ...
Primary Duties and Responsibilities: • The Expense Program Help Desk team member will be responsible for responding to phone and electronic inquiries to the North America Expense Helpdesk. • They will help end users resolve functional and technical inquires. • Candidates must be detail-oriented and be able to work in a high production environment. • Candidates must comfortable following standa...
Send your resume directly to ***** or reach me at 973-854-9112 Arun Pope Job Description: Looking for helpdesk agents who are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selec...
Job DescriptionPrevious help desk support is required. VPN support is a must. Experience with Outlook is preferred. REQUIREMENTSEducation : Experience : 0 - 5 years...
McLaren Engineering Group has a great opportunity for an IT Help Desk professional in West Nyack, NY.​ In this position you will be responsible for communicating via phone, email and in person with end users and assisting them with the day-to-day technical issues they may encounter.​ We are looking for candidates who have a passion for IT Technical Support.​ JOB DESCRIPTION: Responsibilities inc...
Job Description: Looking for a Help Desk/Client Service Specialist immediately. Permanent position, pay is up to 55k. This is a smaller yet successful ad rapidly growing company. The culture is fun, technical guys who talk ?technical? but can translate for anyone to understand. Great experience, wearing multiple hats and learning different industry IT support skills. Requirements: -Likes talkin...
HELP DESK SUPPORT (Cambridge, MA) If you are looking to join a fast growing company that is ramping up their innovative and cutting-edge environment and you have at least 2 years’ of experience as a technical support engineer, keep reading! The Select Group’s top client is expanding their team quickly and is looking to hire a customer-service oriented individual! Help Desk Support Requirements: ...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
NIGHT SUPPORT ANALYST Lanter Delivery Systems, a fast-growing logistics company, is seeking a Help Desk Support Analyst to provide overnight IT support to all locations. Hours will be 10pm - 6:30 am Monday - Friday. Accountabilities: 1. Responsible for all scanner, OMS and normal IT support calls from 10:00 P.M. until 6:00 A.M. Monday, through Friday. Escalation to Project Manager and/or on-cal...
Temp To Hire position • Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees • Answers questions about installation, operation, configuration, customization, and usage of assigned products • Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions...
Position summary Works closely with all US staff. The Helpdesk / 1st line support is a mid-level position and will have responsibility over IT support Job duties · Provide 1st Line IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer service skills. · Receive all technical support ...
Help Desk / Desktop Support Professional We are currently engaged with a client who is seeking a Help Desk / Desktop Support Professional on a long term consulting basis. (This engagement has a likelihood of converting to a full time direct employee) . In this role, Help Desk / Desktop Support Professional will: Support internal and external users with: desk top applications; operating systems; ...
Company Confidential Rome, GA, 30161
Help Desk Support Assistant (Temp) Temporary position available to assist the Information Technology department for a short-term assignment. The Support Assistant responds to Help Desk telephone calls, email and personnel requests for technical support, as well as documents, tracks and monitors the problem to ensure a timely resolution. The Help Desk provides support to end users on a variety of i...
Date: March, 2015 Title: Help Desk Support Analyst Job Summary: Provide exceptional technical support and customer service to end users. Responsibilities and Key Points Related to the Position: Provide technical support via phone and email to internal and external users across the U.S. 1st level of support for desktop applications, network connectivity and printing problems or instruction. H...

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