Help Desk Technical Support Jobs in Ohio
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Tasks and Responsibilities •respond to requests for technical assistance in person, via phone, electronically •diagnose and resolve technical hardware and software issues •research questions using available information resources •a...
Summary of the job: Tier 1 Help Desk Technician is a full-time, paid hourly position reporting to the Support Services Manager. The IT help desk is the first point of contact for our customers when it comes to phone or ticket submitted support and provides first level technical support for computers, networks, servers and other technologies. Duties: -monitoring and fixing customer alerts and ticke...
The Tier 1 Help Desk Technician is the first point of contact for our customers when it comes to phone or ticket submitted support. This person will need to be organized and be able to multitask. Duties would include working on and monitoring alerts and tickets in an MSP software package, taking customer phone calls and be able to remotely assist to find a resolution, assisting customers remotely...
Duties and Responsibilities: Provide technical support and troubleshooting for the Corporate Office, Branch Operations, and Franchise Operations personnel with respect to the PC hardware and software. · Provide first level support for all Stanley Steemer operations related to Business Applications, Microsoft Windows, Sybase, and any other Corporate supported software packages. · Update and maintai...
Company Confidential Youngstown, OH, 44504
Description: User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Job Requirements: · Respond to requests for technical assistance in person, via phone, electronically · Diagnose and resolve technical hardware and software issues · Research questions using available information resources · Advise use...
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Location: Cincinnati, OH. The Help Desk Specialist is a 6 month contract. The Help Desk Specialist provides technical phone support for issues of moderate to advanced complexity. Position requires technical expertise as well as excellent communication and customer service skills. You will be dealing with a high volume of calls, and are expected to resolve or escalate the issue in a timely fashion....
K&M Tire Corporate Office in Delphos, Ohio is seeking a full-time IT Help Desk support person to assist with front line support for our customers and employees at all locations. This individual will help with setup and maintenance of computers and Cat6 wiring as well as other various IT duties. All candidates must have a great attitude with exceptional communication skills. Hours: Monday-Friday 9a...
Summary Description Provides support to Gorilla Glue end users - across multiple locations - on a variety of issues. Identifies, researches, and resolves technical problems. Will respond to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May lead and direct the work of others. The individual should be f...
The Service Desk Analyst will provide technical assistance, support, and advice to GCA employees and other technology users by reviewing and managing service desk issues and providing technical support for hardware, software, and systems. This ": Tier 1" support responsibility includes using the service desk ticket management system, answering telephone calls, email communications and escalation o...
Summary Investigates and resolves network support problems. Essential Duties and Responsibilities of this entry-level position include the following. Other duties may be assigned. Leads remote clients and technicians through diagnostic procedures to determine source of error. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from clie...
Must Have Requirements: -Support background with any of the following technology platforms is a plus: AS400 ERP Systems SAP FI, SD, MM Modules Ticketing or Case Management Distribution Operations Manufacturing Operations EDI - Call Center Experience Department Description Overview: The Enterprise IT Service Center is a full-service technical support center that provides immediate assistance for cu...
Constellation Schools LLC is accepting applications for the position of Technical Support Specialist I. The position involves providing on-site tech support at Constellation Schools, primarily in Cleveland. The Constellation Schools' technology department installs, maintains and supports a WAN with over 2,000 client PCs in lab and classroom environments, with over 500 teachers and over 4,000 stude...
Technical Support Representative CGI Federal, a wholly owned subsidiary of CGI and a leader in providing clinical auditing services to public c and commercial health care insurance payers throughout the US, =has openings in Cleveland, OH for Technical Support Representatives. As members of the help desk support group, these individuals will be responsible for responding to help desk calls and emai...
Company Confidential Powell, OH, 43065
TITLE: Technical/Support Specialist; based in Columbus, OH STATUS: Contract; Full time DURATION: Ongoing This is a great opportunity for someone looking for a fun and casual work environment and a chance to wear many hats. There is an opportunity to expand into other areas such as network, systems and project work. Candidates can choose to work an average of 30 to 40 hours per week. Only local can...
About the Company The Greentree Group is a professional services business comprised of talented analysts and problem-solvers who work with clients around the world on programs ranging from start-up business process consulting situations to planning the modernization of major information technology systems. Our people play key roles in developing and executing strategic and tactical plans and who s...
We are a small – but quickly growing - IT services firm in Willoughby, OH. We are looking for a motivated, energetic, and personable IT professional who would like an opportunity to really make a difference and help build our company. A friendly and outgoing personality are as important as your IT skills and experience! Desired skills/experience include any combination of the following: · Excellen...
. Adecco Engineering and Technical is currently recruiting for an Information Systems Support Specialist job located in the Solon area. Qualified candidates will be skilled in providing support to users of ERP or CRM and related software. This is a contract to hire or direct hire role with a leading manufacturer and distributor of energy saving products. IS Support Specialist job responsibilities...
Position Summary: Develop and manage Information Technology projects in the support of the development and/or implementation of Information Technology systems and services. Scope/Supervision and Interaction: ___ Has Direct Reports __X__ Does Not Have Direct Reports* *This position may supervise others at the discretion of the division. Leads Technical Analysts and Senior Technical Analysts. Collab...
Position Summary: Define, analyze, support, test and administer business-related technology within a budgeted time frame and cost that will meet departmental requirements. Participates in small teams on assignments to accomplish project goals. Scope/Supervision and Interaction: Colaborates with Technical Analysts and end users in order to gather business requirements and provide technical and busi...
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Answers for Help Desk Technical Support Jobs
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How to get a Help Desk or Desktop Support Job ?
I'm not going give all the details , but I'm kind of confused when it comes to IT jobs. I of course enjoy computers and everything. I don't plan on making this a life time career . I only want to do ...
What are the adv. & disadv of technical support job?
I am confused whether to continue as a technical support guy. pl guide.
What are the duties and responsibilities of a HELP DESK SUPPORT (IT) or TECHNICAL SUPPORT(IT). Pls a...
I am looking for a job as Help Desk Support(IT) or Technical Support(IT) . So I want ur help to know the duties and responsibilities for that position.. Pls help me as soon as possible.. After ur answ...
Any jobs in information technology help desk support?
I have accounting experience and restaurant work at McDonald's What do I need to qualify as an IT technical specialist? Where do I find such jobs and how much they pay? More than doctors?
IT Developer vs support jobs?
Please give me the pros ans cons of both. Which field has the better carrier development? Give your own views.
Technology Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Ohio
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Improves client references by writing and maintaining documentation.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
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