Job Description: The Technician will field customer calls, troubleshoot, document and resolve IT related issues based on solutions found in the knowledge base. ...
Perform basic software troubleshooting and diagnostics. Troubleshoot and respond to user questions. Track and update open calls and/or escalate problems. Assist...

Popular Help Desk Technician Job Searches

Technology Career Tools

Help Desk Analyst

Salaries

$28,633.00 - $58,140.00
Typical Salary for Help Desk Analyst in Iowa
(768 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
35%
Some College Coursework Completed
22.7%
Associates
20.8%
Certification
8.3%
Master's
4.7%
High School
3.8%
Vocational
3.8%
(528 Respondents)
Source: Monster.com Careerbenchmarking Tool

Help Desk Analyst

Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
12.90 %
Size of Industry in 2006:
552,000
Source: Bureau of Labor Statistics, May 2006

Related Skills

Coaching
Customer Focus
Customer Service
Data Entry Skills
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