Help Desk Technician Jobs in Pennsylvania

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23 Pennsylvania Help Desk Technician jobs found on Monster.

Jobs 1 to 20 of 23
Company Confidential King of Prussia, PA
· Analyze, prioritize, research and resolve PC hardware/software incidents reported by clients. Answer client questions. · Demonstrate technology and provide ad hoc training on IT and PC processes. Direct clients to published documentation for sustainable knowledge transfer. Observe and escalate trends in reported issues. Identify requirement to communicate information and status on widespread is...
Description Essential Job Functions Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures. Reviews assessments of diagnostic information and determines alternatives. Coordinates, oversees and/or conducts install, move, add, and change (...
Description Essential Job Functions Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with cus...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requireme...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requireme...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requireme...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requireme...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requireme...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requireme...
Essential Job Functions Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ens...
Tele-Tracking Technologies, Inc. Pittsburgh, PA, 15201
Overview: The IT&S Help Desk Technician provides Tier 1 technical support to all company staff both remote and in the corporate office. The IT&S Help Desk Technician is responsible for receiving and logging requests via phone, email or Support Requests, performing an initial analysis and directly responding to the request if within own area of expertise, or escalating to the proper path. Respons...
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Performs the installation, repair and preventative maintenance of personal computer and related systems.​ • Assists in determining suitable software to meet user requirements.​ • Troubleshoots software and hardware failures (for both PC and MAC) and identifies network problems when they relate to personal (desktop or laptop) compute...
Job Description The Help Desk Technician will be responsible for assisting Evans Network of companies’ employees in the use of Evans PCs, systems, printers and software. The Help Desk Technician will also will be responsible for assisting Evans Network of companies’ Agents and Customers in the use of Evans’ web-based applications and backend systems. · Assist in implementing software/hardware co...
Reports to the Network Services Manager. The Help Desk Technician’s role is to field calls and provide first level technical support to the end-user for problems with their desktop computer systems, peripherals and related software. This includes logging calls, diagnosing problems, remediation, and problem escalation. The person will troubleshoot problem areas in a timely and accurate fashion, upd...
Job Description: Job Summary The Level II Help Desk Technician is the subject matter expert for all applications, hardware, and processes specific to each client supported. They are responsible for assisting the Technical Account Supervisors in the daily monitoring of support issues reported by the field. Level II Technicians are accountable for being proficient in all applications, workflows an...
Job Description: Job Summary The Level 1 Help Desk Technician is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care quality standards and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirement...
Job Description: Job Summary Responsible for monitoring quality of Help Desk Technicians, tracking their performance in a QA database, generating Quality Metrics reports, and making specific, written recommendations for remediation, when required. Following up with review of those under remediation plans, to determine progress against plan. Must work closely with the Senior Manager, Global Train...
At the Donegal Insurance Group, we trace our origins to the formation of the Donegal and Conoy Mutual Fire Insurance Company in Marietta, Pennsylvania on May 13, 1889. The company was originally formed by area farmers in order to protect themselves from the potentially devastating financial impact of a loss of their property by fire. Eventually the name of the company was changed to Donegal Mutual...
CenturyLink CARLISLE, PA
Help Desk Technician - Call Center position Job Tier: Regular Full Time Location: Carlisle, Pa. Position Summary: CenturyLink is seeking a Tech Support Technician I to join our customer contact center for residential customers. The position will provide technical support for high speed internet, video and voice customers via phone, chat and email. CenturyLink offers a competitive benefits pac...
Job Description: Job Summary The Global-based Subject Matter Expert is responsible for managing all escalations between the Help Desk team located in the Global Operations Center in Hyderabad India or the Sofia Operations Center in Sofia Bulgaria and the Account Team in the US. He / she is responsible for maintaining a deep understanding of the Client‘s technical & business environment in order ...

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Technology Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Pennsylvania
(949 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.7%
Associates
20.5%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(635 Respondents)
Source: Monster.com Careerbenchmarking Tool

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