Help Desk Technician Jobs
CSC BOSSIER CITY, LA
Description CSC is looking for a Tier-1 Helpdesk Technician to work in a leveraged environment supporting multiple accounts to assist with delivering IT solutions for users. The position will utilize a variety of resources to help troubleshoot and bring in other staff for resolution of incidents. Essential Job Functions Answers help desk telephones and responds to basic customer inquiries to en...
This position is located in our VA, Fairfax facility Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. 1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. 2. Installs and configures applications software and related hardware (such as...
This position is located in our DC, Washington facility General Dynamics IT has an immediate need for a Help Desk Technician in a mid-sized federal agency in Washington, DC. The candidate will provide assistance to users in accessing and using computer systems and business applications. Respond to and diagnose IT problems through a variety of means, such as phone and desktop support, or remote c...
BASIC FUNCTION To provide first line technical and non-technical support by answering general questions, performing question/problem diagnoses and guiding users through step-by-step solutions in a call center environment. ORGANIZATIONAL RELATIONSHIPS Reports to the Help Desk Team Lead No staff reports to this position SPECIFIC DUTIES AND RESPONSIBILITIES Provide software, hardware and networ...
Abacus Solutions Group is a technology services and solutions firm that supports the Federal government and Department of Defense. We're currently looking for a Help Desk Technician to join our team at Scott Air Force Base. The position will pay $13/hr. The shift is 11PM - 7AM, either Tuesday through Saturday or Sunday through Thursday. Requirements: Candidates must obtain a CompTIA Security+ ce...
RESPONSIBILITIES: Our client in Reston, VA is seeking a Help Desk Technician who will: Monitor, update and close each support request within the acceptable SLA levels Answer incoming calls to the support hotline Install, configure, and upgrade approved hardware, software, phones, and computer-related peripherals Troubleshoot, diagnose, and resolve desktop operating system and applications iss...
Overview Provide phone and PC/LAN support to customers, using diagnostic tools to troubleshoot software, applications, and related network problems. Resolve moderately complex end user support issues on “first call” resolution model, provides desk side support, or escalates as needed. Complete work orders and move/add/change requests, including patches, upgrades, software deployments, installatio...
New York Cruise Lines, based at Pier 83 on the Hudson River, is one of the premier operators of waterborne dining and event facilities in New York through the iconic Circle Line Sightseeing Cruises, as well as World Yacht. Whether you are exploring New York for the first time or rediscovering your hometown, a Circle Line cruise is a relaxing and fun way to see the world's most famous skyline. Worl...
Job Description SUMMARY This position provides a first point of contact for HUB end-users requiring support on deployed technologies (e.g.: applications, systems, computers, and peripherals). This is a metric-based position monitored against average handle-time and call statistics. ESSENTIAL DUTIES AND RESPONSIBILITIES Respond to all customer inquiries in a courteous and professional manner A...
JOB DESCRIPTION: Help Desk Technician effectively evaluates and prioritizes incoming Help Desk requests, properly resolves requests, communicates efficiently and effectively with Employees and Management, as well as documents common problems and solutions. The Help Desk Technician is tasked with solving basic computer issues and escalating other issues to the proper group. The Help Desk Technicia...
Help Desk Technician Weismann Technologies is hiring a Help Desk Technician for our office in Plano, TX. This is a direct-hire or contract-to-hire opportunity (depending on the candidate). The Help Desk Technician provides technical support to users by troubleshooting network hardware, personal computers, software applications, telecommunication and network communication issues in a Microsoft env...
QualCare, Inc., a successful managed care organization, is currently seeking am individual to join our IT department. HELP DESK TECHNICIAN In this key role, you will respond to telephone and email requests for technical support from internal and external clients. Other responsibilities include documenting and tracking all requests in the helpdesk system; identify, document, research and resolve ...
Main Responsibilities: Provides technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. Assists customers in resolving basic technical problems by providing scri...
Our growing client is looking to add a Help Desk Technician to their staff. This is a direct hire opportunity with a leading service firm that has been nominated as one of the best places to work in WNY! In addition, they offer an excellent starting salary, benefits and bonus eligibility. Help Desk Technician Do you have a firm grasp on resolving hardware, software, and application problems? Do ...
We are seeking an experienced Junior Systems Administrator / Intermediate Help Desk Technician located in Arlington, VA. The Junior Systems Administrator position is responsible for maintaining and implementing infrastructure solutions which cater to the visions, goals and business requirements of Federal customer. The Junior Systems Administrator will implement solutions that promote flexibility...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Helpdes...
This position is located in our GA, Ft Gordon facility Lead Help Desk Technician FGDC/513th MI BDE, Ft. Gordon, GA TS/SCI Clearance Required Capable of providing Tier I and basic Tier II support to customers with hardware, software, and application problems. Can work through all types Tier II issues with telephone assist. Capable of running an entire remote site by themselves with demanding cu...
This position is located in our MD, Ft Meade facility Lead Help Desk Technician Ft. Meade, MD TS/SCI Clearance Required Responsible for identifying, troubleshooting and resolving problems encountered on various servers, desktop systems, Internet and other computer technology. Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoo...
This position is located in our MA, Needham facility IT Service Desk Technician Under general supervision, and as a member of the IT Service Desk, provides 1st level IT support to customers for PC, server, applications, mobile, and hardware issues. Deal directly with customers either by telephone, electronically or face-to-face. Responds promptly to customer inquiries and within established Serv...
RAYMOND HANDLING SOLUTIONS, INC, AN INDUSTRY LEADER IN THE MATERIALS HANDLING INDUSTRY IS SEEKING A HELP DESK TECHNICIAN TO HANDLE Level I and II IT SUPPORT REQUESTS FOR THE ENTIRE COMPANY. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Sets up and maintains various network and computer related hardware and software. Establishes and maintains user en...
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Technology Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Collects information about problem and leads user through diagnostic procedures to determine source of error.
Accommodates client disabilities by recommending devices and techniques.
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