The resource provides Level 2 and Level 3 technical support and problem resolution services, is the escalation point for issues that junior staff are unable to resolve, acts as a key contact between the Information Technology Department and staff, and rapidly solves medium to high complexity technical problems that are interfering with the timely completion of staff’s work. The individual will provide technical guidance to staff, mentors junior staff, participate in Identity and Access Management functions, create, and implement technical configurations, and maintain equipment inventory.